Lifespan
SUMMARY
Under general supervision of the Manager Interpreter Services & Information Desk or designee, and in accordance with established policies and procedures, the Medical Interpreter provides both oral and written foreign language interpretation services to non‑English speaking patients and employees. Explains hospital policies and procedures and provides assistance to patients who have limited English proficiency. All essential functions performed in this position reflect the age specific needs of the patients. Sign Language Interpreters are also provided for Deaf and Hard of Hearing Patients and their families.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.
RESPONSIBILITIES
Provides both oral and written foreign language interpretation services to non‑English speaking patients and Sign Language for Deaf and Hard of Hearing patients.
Interprets medical providers and staff’s questions, responses and/or instructions to patients, including technical terms; interprets the patients’ responses and/or questions, in person or by telephone.
Interview patients to complete required forms.
Schedules and directs patients to appointments by telephone instructions or by physical escort when medically necessary.
Assists hospital personnel by providing explanation of Rhode Island Hospital billing system, Community Free Service, HMO and/or third‑party procedures by interpreting and assisting the patients in completion of paperwork.
Assists hospital personnel by interpreting cultural beliefs of non‑English speaking patients; interprets for employees and their department supervisors in all areas of the hospital when appropriate and necessary.
Assists hospital personnel by providing communication with outside institutions and agencies on behalf of patients and staff; i.e., hospitals, clinics, VNA, Providence Center, and when required, provide medical information to overseas doctors and hospitals.
Provides training to hospital personnel around cultural issues and ethnicity; facilitates different language communication and allays anxiety of patients.
Requires ability to translate medical documents or information to be utilized by hospital staff, patients and their families, accurately and precisely (e.g., medication instructions, brief letters).
Records and maintains related documentation logs, records, and statistical data.
Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures and objectives.
Performs other related duties as required (e.g., answers telephone, input data into computer, etc.).
MINIMUM QUALIFICATIONS
Associate degree in any area related to science or human services or its equivalent level of experience.
Fluency and proficiency in both English and a target foreign language.
Able to accurately interpret and translate verbal and written information.
Must have Medical Interpreter Training Program Certificate.
Requires proficiency in medical terminology in English and a foreign language in order to interpret and translate accurately.
Requires interpersonal and communication skills to deal effectively with medical providers and patients in situations that may be difficult and highly emotional for both parties.
Requires the ability to interview, assess and train student interpreters and, when needed, to act as a liaison for RIH for educational purposes in schools and other community agencies/institutions (i.e., Brown University Interpreter Aide Program).
Provides support to student interpreters.
Requires knowledge, sensitivity, and ability to bridge ethnic values, cultural beliefs and behaviors with American medical practices.
Responsible to ensure that a language barrier does not prevent the provision of quality medical care.
Sign Language interpreters require certification and/or license.
EXPERIENCE
Minimum of one to two years of formal medical interpreting.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Works in a normal office environment with significant exposure to patient care environment.
SUPERVISORY RESPONSIBILITY: None
Pay Range:
$25.24-$25.86
Location:
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
Work Type:
3rd shift- every other weekend e/o weekend
Work Shift:
Night
Driving Required:
No
Union:
International Brotherhood Teamsters
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
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Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences, Patient and Community Focus and Collaborate.
RESPONSIBILITIES
Provides both oral and written foreign language interpretation services to non‑English speaking patients and Sign Language for Deaf and Hard of Hearing patients.
Interprets medical providers and staff’s questions, responses and/or instructions to patients, including technical terms; interprets the patients’ responses and/or questions, in person or by telephone.
Interview patients to complete required forms.
Schedules and directs patients to appointments by telephone instructions or by physical escort when medically necessary.
Assists hospital personnel by providing explanation of Rhode Island Hospital billing system, Community Free Service, HMO and/or third‑party procedures by interpreting and assisting the patients in completion of paperwork.
Assists hospital personnel by interpreting cultural beliefs of non‑English speaking patients; interprets for employees and their department supervisors in all areas of the hospital when appropriate and necessary.
Assists hospital personnel by providing communication with outside institutions and agencies on behalf of patients and staff; i.e., hospitals, clinics, VNA, Providence Center, and when required, provide medical information to overseas doctors and hospitals.
Provides training to hospital personnel around cultural issues and ethnicity; facilitates different language communication and allays anxiety of patients.
Requires ability to translate medical documents or information to be utilized by hospital staff, patients and their families, accurately and precisely (e.g., medication instructions, brief letters).
Records and maintains related documentation logs, records, and statistical data.
Maintains quality assurance, safety, environmental, and infection control in accordance with established hospital department policies, procedures and objectives.
Performs other related duties as required (e.g., answers telephone, input data into computer, etc.).
MINIMUM QUALIFICATIONS
Associate degree in any area related to science or human services or its equivalent level of experience.
Fluency and proficiency in both English and a target foreign language.
Able to accurately interpret and translate verbal and written information.
Must have Medical Interpreter Training Program Certificate.
Requires proficiency in medical terminology in English and a foreign language in order to interpret and translate accurately.
Requires interpersonal and communication skills to deal effectively with medical providers and patients in situations that may be difficult and highly emotional for both parties.
Requires the ability to interview, assess and train student interpreters and, when needed, to act as a liaison for RIH for educational purposes in schools and other community agencies/institutions (i.e., Brown University Interpreter Aide Program).
Provides support to student interpreters.
Requires knowledge, sensitivity, and ability to bridge ethnic values, cultural beliefs and behaviors with American medical practices.
Responsible to ensure that a language barrier does not prevent the provision of quality medical care.
Sign Language interpreters require certification and/or license.
EXPERIENCE
Minimum of one to two years of formal medical interpreting.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS Works in a normal office environment with significant exposure to patient care environment.
SUPERVISORY RESPONSIBILITY: None
Pay Range:
$25.24-$25.86
Location:
Rhode Island Hospital - 593 Eddy Street Providence, Rhode Island 02903
Work Type:
3rd shift- every other weekend e/o weekend
Work Shift:
Night
Driving Required:
No
Union:
International Brotherhood Teamsters
Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.
#J-18808-Ljbffr