Enterprise Holdings
Customer Experience Representative
Enterprise Holdings, Norfolk, Virginia, United States, 23500
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at
$16.38 / hour with the opportunity to earn monthly incentive pay bonuses
and is located at the
Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518 .
We offer:
Paid time off
Paid holidays
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Sunday-Thursday 3:30pm-12:00am
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Minimum of 1 year customer service or sales experience in a fast paced environment
High School Diploma or G.E.D. required
Must have reliable transportation to and from work
Must have a valid driver's license
Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years
(Total points on driving record cannot exceed 8 points).
No drug, alcohol related violations in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work the full time schedule: Sunday-Thursday 3:30pm-12:00am
#J-18808-Ljbffr
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This pay for this position starts at
$16.38 / hour with the opportunity to earn monthly incentive pay bonuses
and is located at the
Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518 .
We offer:
Paid time off
Paid holidays
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedule:
Sunday-Thursday 3:30pm-12:00am
Responsibilities
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Minimum of 1 year customer service or sales experience in a fast paced environment
High School Diploma or G.E.D. required
Must have reliable transportation to and from work
Must have a valid driver's license
Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years
(Total points on driving record cannot exceed 8 points).
No drug, alcohol related violations in the past 3 years.
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Must be able to work the full time schedule: Sunday-Thursday 3:30pm-12:00am
#J-18808-Ljbffr