Cardone Training Technologies, Inc.
Marketing Specialist - CRM & Funnel Systems
Cardone Training Technologies, Inc., Florida, New York, United States
Marketing Specialist – CRM & Funnel Systems
Position Overview: As the Marketing Specialist – CRM & Funnel Systems you will be the in‑house expert running our white‑labeled GoHighLevel platform (OMNI). Your job is to keep every OMNI sub‑account for 10X Business Coaches ready to launch—complete with proven funnels, CRM workflows, and automations—while providing fast, friendly support that helps coaches turn OMNI on and get results with minimal setup.
What You’ll Own
Sub‑Account Build & Maintenance
– Build and maintain a library of high‑converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches; package and update account snapshots for one‑click deployment; standardize settings for consistent, reliable launches.
Customer Support & Enablement
– Serve as primary point of contact for all OMNI technical/configuration questions; host the weekly OMNI support call every Wednesday at 10:30 AM EST; offer optional 1:1 onboarding sessions; provide responsive support via email/tickets and live troubleshooting; track issues to prevent repeats.
Platform Administration & Billing
– Oversee the OMNI GHL Agency backend, ensure billing, payment collection, and account provisioning; monitor agency health metrics such as deliverability, domain/auth status, SMS usage, API limits, and pipeline integrity.
Training, Docs & SOPs
– Keep all OMNI tutorials and knowledge‑base articles current; deliver internal updates to Licensee/Sales as features evolve; document clear SOPs for recurring tasks.
Collaboration & Improvements
– Partner with the Director of Business Development to streamline onboarding flows; stay current on GHL releases and community best practices; propose enhancements to OMNI’s value.
What You Bring
Proven GoHighLevel expertise (agency or white‑label admin experience is a big plus; GHL Certified preferred).
Deep understanding of CRM design, automations, and funnel mechanics.
Excellent communicator who can teach, de‑jargonize, and keep users calm under pressure.
Highly organized and process‑driven; you love clean snapshots, tidy sub‑accounts, and clear SOPs.
Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once.
How We’ll Measure Success (KPIs)
Time‑to‑Launch: average time from sub‑account creation to first campaign live.
First‑Week Activation Rate: percentage of new coaches who complete guided setup and send first campaign.
Support SLAs: first response & resolution times, CSAT after tickets/calls.
Snapshot Quality: defect rate, rollback frequency, and version adoption.
Deliverability Health: domain auth pass rate, email reputation metrics.
Nice‑to‑Have Tools/Experience
GoHighLevel Agency Admin, Twilio/Wazzap/telephony setup, domain/DNS/auth (SPF/DKIM/DMARC), Stripe/Chargebee, Loom, Helpdesk/Ticketing (Zendesk/Help Scout), basic HTML/CSS for emails, Zapier/Make for light integrations.
Location: Fort Lauderdale, FL. Salary range: $60,000‑$70,000. Employment type: Full‑time.
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What You’ll Own
Sub‑Account Build & Maintenance
– Build and maintain a library of high‑converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches; package and update account snapshots for one‑click deployment; standardize settings for consistent, reliable launches.
Customer Support & Enablement
– Serve as primary point of contact for all OMNI technical/configuration questions; host the weekly OMNI support call every Wednesday at 10:30 AM EST; offer optional 1:1 onboarding sessions; provide responsive support via email/tickets and live troubleshooting; track issues to prevent repeats.
Platform Administration & Billing
– Oversee the OMNI GHL Agency backend, ensure billing, payment collection, and account provisioning; monitor agency health metrics such as deliverability, domain/auth status, SMS usage, API limits, and pipeline integrity.
Training, Docs & SOPs
– Keep all OMNI tutorials and knowledge‑base articles current; deliver internal updates to Licensee/Sales as features evolve; document clear SOPs for recurring tasks.
Collaboration & Improvements
– Partner with the Director of Business Development to streamline onboarding flows; stay current on GHL releases and community best practices; propose enhancements to OMNI’s value.
What You Bring
Proven GoHighLevel expertise (agency or white‑label admin experience is a big plus; GHL Certified preferred).
Deep understanding of CRM design, automations, and funnel mechanics.
Excellent communicator who can teach, de‑jargonize, and keep users calm under pressure.
Highly organized and process‑driven; you love clean snapshots, tidy sub‑accounts, and clear SOPs.
Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once.
How We’ll Measure Success (KPIs)
Time‑to‑Launch: average time from sub‑account creation to first campaign live.
First‑Week Activation Rate: percentage of new coaches who complete guided setup and send first campaign.
Support SLAs: first response & resolution times, CSAT after tickets/calls.
Snapshot Quality: defect rate, rollback frequency, and version adoption.
Deliverability Health: domain auth pass rate, email reputation metrics.
Nice‑to‑Have Tools/Experience
GoHighLevel Agency Admin, Twilio/Wazzap/telephony setup, domain/DNS/auth (SPF/DKIM/DMARC), Stripe/Chargebee, Loom, Helpdesk/Ticketing (Zendesk/Help Scout), basic HTML/CSS for emails, Zapier/Make for light integrations.
Location: Fort Lauderdale, FL. Salary range: $60,000‑$70,000. Employment type: Full‑time.
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