Vaco by Highspring
Senior Credit and Collections Specialist
Location: Cincinnati, OH | Base Pay Range: $65,000.00/yr - $75,000.00/yr
Department: Finance - Corporate Financial Shared Services | Reports To: Credit and Collection Manager
Position Overview The Senior Credit and Collections Specialist is responsible for supporting the establishment and management of customer credit, monitoring outstanding debts, negotiating payment plan options, and contributing to accounting support and process improvements. This role plays a hands‑on part in collection efforts and provides assistance to other collections team members as needed.
Essential Duties and Responsibilities
Monitor accounts receivable: review and maintain accounts, identify overdue accounts, develop strategies to collect outstanding payments, follow up on overdue invoices, resolve payment issues, and assist in creating reports to support collection efforts.
Customer collection: contact customers with overdue accounts via phone or email to notify them of outstanding balances and attempt to collect payment; support collection of more complex accounts including working with third‑party agencies or recommending legal action for severely delinquent accounts.
Negotiate payment plans: work with leadership and customers to create feasible payment arrangements that support debt resolution while maximizing recovery for the organization.
Cross‑functional collaboration: collaborate daily with Sales, Customer Service, Sales Agents, and other internal teams regarding credit and collection matters.
Credit risk assessment: apply consistent and compliant credit practices to establish customer credit responsibly and minimize bad‑debt risk; verify financial status and reputation of new credit applicants, prepare supporting documentation, and recommend approval or denial of credit requests.
Bad debt reserve support: assist in the preparation of monthly bad‑debt reserve assessments in alignment with established policies and procedures.
Billing dispute resolution: support the Accounts Receivable team in investigating and resolving billing disputes and customer inquiries related to invoices and payments.
Audit support: provide assistance with internal and external audit activities as needed.
Personality Profile
Passionate and committed
High level of personal accountability
Roll‑up‑your‑sleeves mentality
Strong attention to detail
Professional presence
Outgoing, friendly, and engaging with excellent interpersonal skills
Maintains composure during challenging situations
Education and Experience
Bachelor's degree in business preferred; Associate degree required
Strong understanding of collections and accounting concepts
5-10 years of experience in a similar role
Experience in a manufacturing environment preferred
Excellent analytical and problem‑solving skills
Proficient working within a large ERP system
Strong communication skills with diverse stakeholders
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Accounting/Auditing, Finance, and Legal
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Department: Finance - Corporate Financial Shared Services | Reports To: Credit and Collection Manager
Position Overview The Senior Credit and Collections Specialist is responsible for supporting the establishment and management of customer credit, monitoring outstanding debts, negotiating payment plan options, and contributing to accounting support and process improvements. This role plays a hands‑on part in collection efforts and provides assistance to other collections team members as needed.
Essential Duties and Responsibilities
Monitor accounts receivable: review and maintain accounts, identify overdue accounts, develop strategies to collect outstanding payments, follow up on overdue invoices, resolve payment issues, and assist in creating reports to support collection efforts.
Customer collection: contact customers with overdue accounts via phone or email to notify them of outstanding balances and attempt to collect payment; support collection of more complex accounts including working with third‑party agencies or recommending legal action for severely delinquent accounts.
Negotiate payment plans: work with leadership and customers to create feasible payment arrangements that support debt resolution while maximizing recovery for the organization.
Cross‑functional collaboration: collaborate daily with Sales, Customer Service, Sales Agents, and other internal teams regarding credit and collection matters.
Credit risk assessment: apply consistent and compliant credit practices to establish customer credit responsibly and minimize bad‑debt risk; verify financial status and reputation of new credit applicants, prepare supporting documentation, and recommend approval or denial of credit requests.
Bad debt reserve support: assist in the preparation of monthly bad‑debt reserve assessments in alignment with established policies and procedures.
Billing dispute resolution: support the Accounts Receivable team in investigating and resolving billing disputes and customer inquiries related to invoices and payments.
Audit support: provide assistance with internal and external audit activities as needed.
Personality Profile
Passionate and committed
High level of personal accountability
Roll‑up‑your‑sleeves mentality
Strong attention to detail
Professional presence
Outgoing, friendly, and engaging with excellent interpersonal skills
Maintains composure during challenging situations
Education and Experience
Bachelor's degree in business preferred; Associate degree required
Strong understanding of collections and accounting concepts
5-10 years of experience in a similar role
Experience in a manufacturing environment preferred
Excellent analytical and problem‑solving skills
Proficient working within a large ERP system
Strong communication skills with diverse stakeholders
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Accounting/Auditing, Finance, and Legal
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