COMMSERVE TECHNOLOGIES INC
Order Management Specialist
COMMSERVE TECHNOLOGIES INC, Los Angeles, California, United States, 90079
Summary
We are seeking a detail‑oriented and highly organized Order Management Data Associate (Contract) to support our wholesale retail operations in the fast‑paced beauty industry. This role is essential in maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate brings a proactive, data‑driven mindset, has experience working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines in the beauty space.
This is a Hybrid role (candidates only in California) & Onsite three days a week (Tuesday - Thursday) - Duration 6 months.
Responsibilities
Download each customer’s order on SPS Commerce EDI and manually organize the data into a master file.
Compare the order quantity to warehouse inventory balance report to check the order fulfillment status of each customer order.
Enter data accurately into the respective system without duplicates.
Provide administrative support by managing customer order details, including the order quantity and the order amount by each customer by each SKU on a weekly and monthly basis.
Ensure that the customer orders are processed in a timely manner by communicating with cross‑functional teams.
Monitor status of REACH orders and update ASN and Invoice in SPS Commerce.
Understand allowance/discount for each vendor and ensure correct submission.
Troubleshoot any issues related to ASN and invoice in SPS Commerce.
Submit shipment information and billing invoice to customers.
Confirm orders (pricing validation and shipping window extension if necessary).
Handle troubleshooting and customer service tasks.
Issue credit/return orders.
Collaborate with finance team, warehouse team to investigate.
Handle high volume of vendors.
Handle high volume of purchase orders.
Requirements
Bachelor’s degree required, preferably in Supply Chain Management or another related field.
2–4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
Familiarity with retailer portals and EDI transactions.
Working knowledge of Microsoft applications, especially Excel (can maintain complex spreadsheets, e.g., VLOOKUP, PivotTable, report creation).
Experience with an ERP system is a plus, preferably SAP.
Desire to continually seek areas for process improvements and eliminate non‑value‑added activities.
Excellent verbal and written communication skills.
Ability to multitask and work in a fast‑paced environment.
Ability to manage large order volume.
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This is a Hybrid role (candidates only in California) & Onsite three days a week (Tuesday - Thursday) - Duration 6 months.
Responsibilities
Download each customer’s order on SPS Commerce EDI and manually organize the data into a master file.
Compare the order quantity to warehouse inventory balance report to check the order fulfillment status of each customer order.
Enter data accurately into the respective system without duplicates.
Provide administrative support by managing customer order details, including the order quantity and the order amount by each customer by each SKU on a weekly and monthly basis.
Ensure that the customer orders are processed in a timely manner by communicating with cross‑functional teams.
Monitor status of REACH orders and update ASN and Invoice in SPS Commerce.
Understand allowance/discount for each vendor and ensure correct submission.
Troubleshoot any issues related to ASN and invoice in SPS Commerce.
Submit shipment information and billing invoice to customers.
Confirm orders (pricing validation and shipping window extension if necessary).
Handle troubleshooting and customer service tasks.
Issue credit/return orders.
Collaborate with finance team, warehouse team to investigate.
Handle high volume of vendors.
Handle high volume of purchase orders.
Requirements
Bachelor’s degree required, preferably in Supply Chain Management or another related field.
2–4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
Familiarity with retailer portals and EDI transactions.
Working knowledge of Microsoft applications, especially Excel (can maintain complex spreadsheets, e.g., VLOOKUP, PivotTable, report creation).
Experience with an ERP system is a plus, preferably SAP.
Desire to continually seek areas for process improvements and eliminate non‑value‑added activities.
Excellent verbal and written communication skills.
Ability to multitask and work in a fast‑paced environment.
Ability to manage large order volume.
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