NYU Langone Health
Position Summary
We have an exciting opportunity to join our team as an Office Supervisor (FGP) - Manhattan. In this role the successful candidate the FGP Office Supervisor will work alongside the Practice Manager or Regional Leader to oversee the daily operations of practice staff and patient care, communicate responsibilities, coordinate staff schedules, and promote a positive patient experience while maintaining efficient operations.
Job Responsibilities
Ensures enforcement and adherence to FGP policies and procedures.
Hires, onboards, trains and monitors staff.
Supervises daily practice operations such as reception/phones, staffing and provider schedules and workflows.
Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate.
Monitors supply inventory and medical equipment maintenance.
Coordinates and participates in regular staff meetings and performance reviews.
Serves as liaison between non‑physician staff and physicians to ensure effective and efficient workflows and patient access.
Communicates issues or roadblocks to the practice manager.
Performs other duties as needed.
Operations & Financial Management Oversees staff and patient care functions of a Faculty Group Practice site, resolves employee issues, authorizes attendance and payroll, maintains workflow and front‑end operations, enforces NYULH and FGP policies, develops staffing standards, implements key operational initiatives, reviews dashboards, coordinates training, monitors front‑end processes and performs other duties and projects as necessary.
Clinical Management Optimizes patient flow and patient access, supports key initiatives related to MIPS, gaps in care and other clinical quality programs, maintains and closes clinical in‑baskets and open encounters, enforces policies and procedures, ensures clinical compliance with Patient Safety initiatives and reporting.
Patient Experience & Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador, drives consistency in every patient and colleague encounter using the FGP Service Strategy CARES, greets patients warmly, collaborates with colleagues to resolve patient interactions, anticipates patient needs, applies the LEARN model, shares improvement ideas and promotes a positive patient experience.
Staff Engagement Mentors staff, promotes development of operational/financial performance improvement skills, conducts routine staff meetings, attends FGP corporate meetings, and promotes employee engagement activities within the practice.
Minimum Qualifications A Bachelor's Degree with 1‑3 years of relevant work experience; ability to work in a fast‑paced multiphysician practice environment; good communication, interpersonal and computer skills; ability to develop and maintain effective working relationships with physicians, staff and patients; progressive leadership demonstrated in a leadership position or potential for leadership competency; ability to develop, guide, motivate, nurture and coach others.
Preferred Qualifications None.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equity, Inclusion & Compliance NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $101,655.97 Annually. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
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Job Responsibilities
Ensures enforcement and adherence to FGP policies and procedures.
Hires, onboards, trains and monitors staff.
Supervises daily practice operations such as reception/phones, staffing and provider schedules and workflows.
Promotes excellence in patient experience by reinforcing best practices and escalating issues as appropriate.
Monitors supply inventory and medical equipment maintenance.
Coordinates and participates in regular staff meetings and performance reviews.
Serves as liaison between non‑physician staff and physicians to ensure effective and efficient workflows and patient access.
Communicates issues or roadblocks to the practice manager.
Performs other duties as needed.
Operations & Financial Management Oversees staff and patient care functions of a Faculty Group Practice site, resolves employee issues, authorizes attendance and payroll, maintains workflow and front‑end operations, enforces NYULH and FGP policies, develops staffing standards, implements key operational initiatives, reviews dashboards, coordinates training, monitors front‑end processes and performs other duties and projects as necessary.
Clinical Management Optimizes patient flow and patient access, supports key initiatives related to MIPS, gaps in care and other clinical quality programs, maintains and closes clinical in‑baskets and open encounters, enforces policies and procedures, ensures clinical compliance with Patient Safety initiatives and reporting.
Patient Experience & Access Serves as NYU Langone Health Faculty Group Practice Brand Ambassador, drives consistency in every patient and colleague encounter using the FGP Service Strategy CARES, greets patients warmly, collaborates with colleagues to resolve patient interactions, anticipates patient needs, applies the LEARN model, shares improvement ideas and promotes a positive patient experience.
Staff Engagement Mentors staff, promotes development of operational/financial performance improvement skills, conducts routine staff meetings, attends FGP corporate meetings, and promotes employee engagement activities within the practice.
Minimum Qualifications A Bachelor's Degree with 1‑3 years of relevant work experience; ability to work in a fast‑paced multiphysician practice environment; good communication, interpersonal and computer skills; ability to develop and maintain effective working relationships with physicians, staff and patients; progressive leadership demonstrated in a leadership position or potential for leadership competency; ability to develop, guide, motivate, nurture and coach others.
Preferred Qualifications None.
Qualified candidates must be able to effectively communicate with all levels of the organization.
Equity, Inclusion & Compliance NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $64,350.00 - $101,655.97 Annually. NYU Grossman School of Medicine is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.
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