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VaVa Virtual Assistants

SOCIAL MEDIA MANAGER

VaVa Virtual Assistants, Poland, New York, United States

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Thanks for visiting VaVa Virtual's Career Page. Please review our open positions and apply to the positions that match your qualifications. VIRTUAL SOCIAL MEDIA MANAGER - CONTRACT/REMOTE

VaVa Virtual Assistants is a remote company based out of Atlanta, Georgia. We help businesses thrive by connecting them with one of our virtual professionals for specialized support across various industries. While our team is remote, we enjoy getting to know one another through daily conversation, project collaboration, and all-company virtual gatherings.

We are looking for a skilled Social Media Manager who is capable of managing the account and client relationship. You will be responsible for running your support seamlessly and efficiently to ensure client satisfaction. To succeed in this role, you must be self-motivated, self-disciplined, and demonstrate a level of expertise that qualifies you to be a trusted advisor to our clients.

In addition to having the opportunity to work with our clients, you will be connected to the rest of our VaVa Team. This community is made up of kind, talented, and driven contractors that truly want to see one another succeed. You will be included in regular calls with clients and other contractors, and have the opportunity to reflect our company’s mission, vision, and values.

Please look closely at the requirements and qualifications listed below as these are what will lead to success in this role. We sincerely appreciate your interest in joining our team!

EXPECTATIONS Represent VaVa Virtual Assistants in a Positive & Professional Manner

Demonstrate an exceptional work ethic and a positive attitude in all interactions

Ensure all communication reflects the company’s values and level of professionalism

Embrace VaVa values, standards, and contribute to a thriving company culture

Take Ownership of Client Satisfaction

Lead and manage client accounts and interactions

Understand and anticipate client needs while also communicating progress and updates

Address challenges and problem solve without compromising quality of service

Demonstrate a commitment to excellence in high-quality work and attention to detail

Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service

Operational Responsibilities

Provide high-quality administrative support to clients, and occasionally collaborate with fellow VaVa team members as an opportunity for growth and to increase level of service

Effectively manage tasks, projects, and deadlines to always meet client expectations

Maintain open communication with the client, external stakeholders, and the VaVa team

Provide the utmost care with keeping sensitive and confidential information private and secure at all times

RESPONSIBILITIES

Developing, implementing, and managing social media strategy for Clients.

Excellent knowledge of social media platforms.

Ability to define audiences, the buyer persona approach, grow brand awareness, and increase impressions.

Defining, measuring, and reporting relevant social media KPIs.

Managing and creating social media content and graphics.

Measuring and reporting the success of social media campaigns.

Remaining up-to-date with social media best practices and new technologies.

Utilizing social media management tools.

Proficient with Adobe Photoshop or Illustrator and able to utilize web resources to create basic but professional-looking graphics or design elements.

Monitoring and improving SEO, website traffic metrics, and user engagement.

Suggesting social media strategy and content optimization based on analytics.

Problem-solving and making last-minute adjustments as needed based on Client preferences.

Providing consistent, grammatically correct, and timely communication to the Client.

Ability to recommend strategies and platforms based on Client industry and target audience.

Ability to write content in Client and Client company voice.

Successfully managing projects using technology.

Collaborating and presenting effectively with a variety of individuals.

Managing competing priorities.

Using stellar grammar and organization in emails, documents, posts, captions, etc. (all written communication).

Learning Client’s preferences and providing them with work catered to their preferences.

Other Social Media tasks as requested.

GENERAL QUALIFICATIONS

Must reside and be authorized to work in the United States

At least 5 years of the demonstrated experience outlined above

At least 5 years of experience working full-time in a virtual role

Available at least 20 hours per week to support high-touch, deliverable-focused clients.

TECHNICAL QUALIFICATIONS

Knowledge of all social media platforms, as well as staying current on trends

Knowledge of various technologies (social media platforms, scheduling software, project management, CRMs) to manage and make recommendations to Clients.

Strong experience with technology such as: Social Media platforms and tools, Google Suite, Microsoft Office, Slack, Project Management Tools.

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