Cano Health
Job Summary
The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care. Administrative Responsibilities
Patient Intake and Onboarding
Create new patient profiles in the EMR system. Conduct welcome calls and schedule initial appointments. Mail welcome packages to new patients. Obtain required annual consents and patient signatures. Encourage and assist patients with Patient Portal enrollment. Coordinate translation services as needed (e.g., Propia app).
Scheduling and Visit Management
Greet patients and visitors warmly, creating a welcoming and professional environment. Address patient concerns or complaints and elevate issues appropriately. Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in‑house services). Master scheduling workflows, including same‑day visit protocols. Follow all scheduling guidelines; serve as the “Pit Boss” of the schedule. Obtain Health Center Manager approval for scheduling exceptions (e.g., double‑booking). Assist with appointment confirmation calls and transportation scheduling. Reschedule all no‑shows within 24 hours. Update visit status types in the EMR (eCW) promptly. Support scheduling for special events (e.g., mammogram and DRE campaigns).
Data Accuracy & System Proficiency
Perform demographic verification during patient check‑in. Ensure accurate entry of demographics, insurance, and Patient Hub information. Scan and file all documents and ID photos correctly. e‑file documents within 48 hours of receipt. Monitor fax inbox for incoming clinical documents. Clear Jellybean inboxes daily.
Insurance and Financial Transactions
Document insurance verification results in the EMR. Collect co‑payments and coinsurance in accordance with policy. Run and reconcile end‑of‑day financial reports.
Outbound Communications and Follow‑Up
Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings). Follow up with patients within 3–7 days post‑discharge to confirm TOC appointments. Confirm follow‑up appointments and coordinate referrals at check‑out.
Phone Operations
Answer and route incoming calls appropriately. Take messages, assist callers, and properly document/disposition each call. Respond to inquiries in person, over the phone, and via email with professionalism and accuracy.
Additional Duties & Responsibilities
Support operations, patient/client experience, and communication at the center level. Maintain the front desk, lobby, and patient‑facing areas clean, organized, and well stocked; monitor and request office supplies as necessary. Complete other duties at the discretion of management or perform all other duties assigned by supervisor or manager.
Education & Experience
High School Diploma or equivalent required. Minimum of one (1) year experience in a healthcare or medical office setting. Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. BLS Certification and ability to respond to medical emergencies (preferred). Training in gait support, proper lifting techniques, and ADA compliance. Proficient in Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint. Required Knowledge, Skills & Proficiencies
Strong communication and customer service skills. Detail‑oriented with a commitment to data accuracy. Ability to multitask in a fast‑paced clinical environment. Technical proficiency in all required systems and software tools. Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level. Call Center Communications system (Ring Central). Transportation scheduling software (e.g., TripMaster). Oracle (Expenses). Health Plan, Specialist, and Diagnostic Center Portals. HR platform (e.g., Workday). Availity and other insurance/eligibility portals. Alarm and security monitoring systems. Bilingual (English and Spanish) preferred. Cano.Net ticketing system. Physical Requirements
This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must stand, sit, walk, and occasionally climb. Must be able to lift up to 50 lbs. The associate must work extended and flexible hours and weekends as needed and may need to travel 0–25 % of the time to clinical sites. Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front‑desk operations and supports the clinical team in delivering high‑quality, patient‑centered care. Administrative Responsibilities
Patient Intake and Onboarding
Create new patient profiles in the EMR system. Conduct welcome calls and schedule initial appointments. Mail welcome packages to new patients. Obtain required annual consents and patient signatures. Encourage and assist patients with Patient Portal enrollment. Coordinate translation services as needed (e.g., Propia app).
Scheduling and Visit Management
Greet patients and visitors warmly, creating a welcoming and professional environment. Address patient concerns or complaints and elevate issues appropriately. Schedule a variety of appointments (e.g., TOC, AWVs, sick visits, in‑house services). Master scheduling workflows, including same‑day visit protocols. Follow all scheduling guidelines; serve as the “Pit Boss” of the schedule. Obtain Health Center Manager approval for scheduling exceptions (e.g., double‑booking). Assist with appointment confirmation calls and transportation scheduling. Reschedule all no‑shows within 24 hours. Update visit status types in the EMR (eCW) promptly. Support scheduling for special events (e.g., mammogram and DRE campaigns).
Data Accuracy & System Proficiency
Perform demographic verification during patient check‑in. Ensure accurate entry of demographics, insurance, and Patient Hub information. Scan and file all documents and ID photos correctly. e‑file documents within 48 hours of receipt. Monitor fax inbox for incoming clinical documents. Clear Jellybean inboxes daily.
Insurance and Financial Transactions
Document insurance verification results in the EMR. Collect co‑payments and coinsurance in accordance with policy. Run and reconcile end‑of‑day financial reports.
Outbound Communications and Follow‑Up
Make outbound calls to support care initiatives (e.g., AWVs, HEDIS screenings). Follow up with patients within 3–7 days post‑discharge to confirm TOC appointments. Confirm follow‑up appointments and coordinate referrals at check‑out.
Phone Operations
Answer and route incoming calls appropriately. Take messages, assist callers, and properly document/disposition each call. Respond to inquiries in person, over the phone, and via email with professionalism and accuracy.
Additional Duties & Responsibilities
Support operations, patient/client experience, and communication at the center level. Maintain the front desk, lobby, and patient‑facing areas clean, organized, and well stocked; monitor and request office supplies as necessary. Complete other duties at the discretion of management or perform all other duties assigned by supervisor or manager.
Education & Experience
High School Diploma or equivalent required. Minimum of one (1) year experience in a healthcare or medical office setting. Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred. BLS Certification and ability to respond to medical emergencies (preferred). Training in gait support, proper lifting techniques, and ADA compliance. Proficient in Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint. Required Knowledge, Skills & Proficiencies
Strong communication and customer service skills. Detail‑oriented with a commitment to data accuracy. Ability to multitask in a fast‑paced clinical environment. Technical proficiency in all required systems and software tools. Electronic Medical Records (EMR) system (e.g., eCW) – Superuser level. Call Center Communications system (Ring Central). Transportation scheduling software (e.g., TripMaster). Oracle (Expenses). Health Plan, Specialist, and Diagnostic Center Portals. HR platform (e.g., Workday). Availity and other insurance/eligibility portals. Alarm and security monitoring systems. Bilingual (English and Spanish) preferred. Cano.Net ticketing system. Physical Requirements
This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must stand, sit, walk, and occasionally climb. Must be able to lift up to 50 lbs. The associate must work extended and flexible hours and weekends as needed and may need to travel 0–25 % of the time to clinical sites. Disclaimer
The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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