Solvere One
Welcome to Solvere One
Solvere One is a top-level Managed Service Provider that focuses on network security and proactive management solutions.
Opening Help Desk Technician, Tier 2 – Dulles, Virginia headquarters. The role supports clients via phone and email, resolving Tier 2 incidents and escalating to Tier 3 when necessary.
Responsibilities
Identify, diagnose, and resolve Tier 2 incidents for PC software and hardware, local network, internet, and new computer technology in a call‑center environment.
Provide one‑on‑one end‑user problem resolution over the phone.
Deliver, tag, set up, and configure end‑user PC desktop hardware, software, and peripherals.
Diagnose and resolve end‑user network or local printer problems, PC hardware issues, e‑mail, internet, and third‑party application problems.
Coordinate timely repair of PC equipment covered by third‑party vendor maintenance agreements.
Perform minor desktop hardware repair for PC equipment and peripherals not covered by third‑party vendor maintenance agreements.
Create detailed technical documentation for resolutions of issues.
Enter and track all time and keep all documentation up‑to‑date in PSA Platform in real time.
Identify, document, and escalates all Tier 3 incidents in a timely manner.
Required Technical Experience
Microsoft Windows Desktop OS installation and support
Apple / Mac Desktop OS installation and support
Microsoft Office 365 administration and support
Google Workspace administration and support
iPhone / Android troubleshooting
Multi‑factor Authentication configuration and support
Preferred Technical Experience
IT Glue
Sophos suite of solutions
Benefits 401K, PPO healthcare, dental, vision, paid vacation, and more.
Salary Reston, VA $85,000.00–$100,000.00
Location Dulles, Virginia headquarters.
#J-18808-Ljbffr
Opening Help Desk Technician, Tier 2 – Dulles, Virginia headquarters. The role supports clients via phone and email, resolving Tier 2 incidents and escalating to Tier 3 when necessary.
Responsibilities
Identify, diagnose, and resolve Tier 2 incidents for PC software and hardware, local network, internet, and new computer technology in a call‑center environment.
Provide one‑on‑one end‑user problem resolution over the phone.
Deliver, tag, set up, and configure end‑user PC desktop hardware, software, and peripherals.
Diagnose and resolve end‑user network or local printer problems, PC hardware issues, e‑mail, internet, and third‑party application problems.
Coordinate timely repair of PC equipment covered by third‑party vendor maintenance agreements.
Perform minor desktop hardware repair for PC equipment and peripherals not covered by third‑party vendor maintenance agreements.
Create detailed technical documentation for resolutions of issues.
Enter and track all time and keep all documentation up‑to‑date in PSA Platform in real time.
Identify, document, and escalates all Tier 3 incidents in a timely manner.
Required Technical Experience
Microsoft Windows Desktop OS installation and support
Apple / Mac Desktop OS installation and support
Microsoft Office 365 administration and support
Google Workspace administration and support
iPhone / Android troubleshooting
Multi‑factor Authentication configuration and support
Preferred Technical Experience
IT Glue
Sophos suite of solutions
Benefits 401K, PPO healthcare, dental, vision, paid vacation, and more.
Salary Reston, VA $85,000.00–$100,000.00
Location Dulles, Virginia headquarters.
#J-18808-Ljbffr