Logo
Domino's

Customer Service Rep (09108)

Domino's, North Ogden, Utah, United States

Save Job

Overview Domino's in North Ogden is owned and operated by ByPies II LLC. We are a franchise that does business as Domino's. We have multiple positions available!

Responsibilities

Accurately take and process orders and transactions received either in person or over the phone.

Provide outstanding customer service.

Check all products for accuracy against quality standards.

Support the restaurant by performing other workstation duties.

Comply with Domino’s uniform, appearance, and operations standards, and with federal, state, and local laws and ordinances.

Receive and process telephone orders.

Handle sensitive and confidential customer information in a responsible manner.

Execute credit transactions.

Provide quality customer service through positive and professional interaction with customers in person or by phone.

Work as part of a team and assist each other by being on time for shifts, supporting other workstations during shifts, and completing all closing duties including cleaning.

Operate all equipment, clean equipment and facility daily, and perform other assigned workstation duties including making quality products, preparing ingredients, preparing product, and taking orders.

Perform addition, subtraction, multiplication, and division accurately and quickly (may use calculator).

Make correct monetary change.

Use verbal, written, and telephone skills to take and process orders.

Coordinate motor skills with rapid, accurate movements (eyes and hands).

Enter orders using a computer keyboard or touchscreen.

Stock ingredients from delivery area to storage, work area, and walk‑in cooler; take inventory and complete associated paperwork.

Physical Demands Standing: most tasks are performed from a standing position. Walking is generally in short distances for short durations. Sitting: paperwork is normally completed in an office at a desk or table. Lifting: bulk product deliveries are made twice a week or more and are lifted/moved to walk‑in cooler or other sections of the store by the team member. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying: large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves. Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, weighing approximately 12 pounds per tray. Pushing: performed to move trays placed on dollies; a stack of trays on a dolly is approximately 24"–72" and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing: team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, and perform maintenance. Stooping/bending: forward bending at the waist is necessary at the pizza assembly station; workers cannot flex their knees while standing at this station. Duration of this position is approximately 30–45 seconds at one time, repeated continuously during the day. Reaching: performed continuously; up, down, and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reach down to perform tasks such as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand tasks: eye‑hand coordination is essential; use of hands is continuous during the day. Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the railing cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, tools, equipment, work aids: team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Additional Information Must be 16 years of age or older. Possess basic math and problem‑solving skills. Must be able to work scheduled or unscheduled shifts, which will include nights, weekends, and as emergencies arise. Must be cross‑trained and perform other workstation duties within the restaurant as needed. Bilingual in certain markets. Non‑exempt, hourly position.

Qualifications

Must have FOOD HANDLER'S PERMIT.

Handle customer concerns with care.

Understand the importance of quality products and service.

Attention to controlling food and labor costs.

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr