The Peerless Group | Federal Capture Management
User Experience Designer
The Peerless Group | Federal Capture Management, Los Angeles, California, United States, 90079
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POSITION TYPE : 1099 Contract, 6 months to 1 year (Possible extension based on performance and program need)
LEVEL : Junior to Mid-Level
TRAVEL : Expected, but infrequent
UX/UI Designer
| Customer Portal
Overview Our client is seeking a UX/UI Designer to lead the design, usability, and continuous improvement of a customer-facing portal. This role focuses on understanding customer needs, translating requirements into intuitive user experiences, and delivering validated design solutions that align with established brand guidelines. You will work closely with stakeholders, customers, and internal teams to define journeys, create prototypes, and improve overall portal usability.
Key Responsibilities
Lead discovery efforts to define customer portal user personas through structured stakeholder and customer interviews
Plan and conduct interviews, including defining agendas and synthesizing qualitative findings
Develop customer portal storyboards, site maps, and functional flows based on user needs and business requirements
Facilitate workshops with purchasers and stakeholders to define and validate key customer journeys
Create customer journey maps that reflect real user workflows, decision points, and success criteria
Design visual systems and UI standards for the customer portal using brand guidelines and approved requirements
Ensure consistency with applicable style guidelines
Produce high-fidelity UI mockups and interactive prototypes based on validated journeys and feedback
Evaluate the existing customer portal to identify UX gaps and usability issues
Develop clear, prioritized recommendations to improve usability and customer experience
Plan and execute usability testing using prototypes
Analyze usability data and translate findings into actionable design improvements
Produce usability reports and present insights to stakeholders
Required Qualifications
B.S. in UX/UI, Graphic Design or equivalent field of study
3-5 years of proven experience in UX and UI design for web-based or customer-facing portals
Strong experience conducting user research, including interviews and usability testing
Ability to synthesize research findings into personas, journey maps, and design artifacts
Demonstrated experience creating site maps, storyboards, and user flows
Strong visual design skills with experience building and maintaining design systems or style guides
Experience producing interactive prototypes and UI mockups
Ability to clearly document design decisions and present findings to technical and non-technical stakeholders
Familiarity with heuristic evaluation methods and usability best practices
Strong collaboration and facilitation skills
Preferred Qualifications
Experience working within established brand and enterprise design guidelines
Prior experience improving or redesigning an existing customer portal
Experience working with distributed or cross-functional teams
Familiarity with accessibility and inclusive design principles
Experience supporting SaaS, managed services, or enterprise customer platforms
Customer journey maps and storyboards
Visual design and style guide
Interactive UI prototypes
Usability testing results and analysis
Usability reports and enhancement recommendations
Heuristic evaluation of the existing customer portal
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POSITION TYPE : 1099 Contract, 6 months to 1 year (Possible extension based on performance and program need)
LEVEL : Junior to Mid-Level
TRAVEL : Expected, but infrequent
UX/UI Designer
| Customer Portal
Overview Our client is seeking a UX/UI Designer to lead the design, usability, and continuous improvement of a customer-facing portal. This role focuses on understanding customer needs, translating requirements into intuitive user experiences, and delivering validated design solutions that align with established brand guidelines. You will work closely with stakeholders, customers, and internal teams to define journeys, create prototypes, and improve overall portal usability.
Key Responsibilities
Lead discovery efforts to define customer portal user personas through structured stakeholder and customer interviews
Plan and conduct interviews, including defining agendas and synthesizing qualitative findings
Develop customer portal storyboards, site maps, and functional flows based on user needs and business requirements
Facilitate workshops with purchasers and stakeholders to define and validate key customer journeys
Create customer journey maps that reflect real user workflows, decision points, and success criteria
Design visual systems and UI standards for the customer portal using brand guidelines and approved requirements
Ensure consistency with applicable style guidelines
Produce high-fidelity UI mockups and interactive prototypes based on validated journeys and feedback
Evaluate the existing customer portal to identify UX gaps and usability issues
Develop clear, prioritized recommendations to improve usability and customer experience
Plan and execute usability testing using prototypes
Analyze usability data and translate findings into actionable design improvements
Produce usability reports and present insights to stakeholders
Required Qualifications
B.S. in UX/UI, Graphic Design or equivalent field of study
3-5 years of proven experience in UX and UI design for web-based or customer-facing portals
Strong experience conducting user research, including interviews and usability testing
Ability to synthesize research findings into personas, journey maps, and design artifacts
Demonstrated experience creating site maps, storyboards, and user flows
Strong visual design skills with experience building and maintaining design systems or style guides
Experience producing interactive prototypes and UI mockups
Ability to clearly document design decisions and present findings to technical and non-technical stakeholders
Familiarity with heuristic evaluation methods and usability best practices
Strong collaboration and facilitation skills
Preferred Qualifications
Experience working within established brand and enterprise design guidelines
Prior experience improving or redesigning an existing customer portal
Experience working with distributed or cross-functional teams
Familiarity with accessibility and inclusive design principles
Experience supporting SaaS, managed services, or enterprise customer platforms
Customer journey maps and storyboards
Visual design and style guide
Interactive UI prototypes
Usability testing results and analysis
Usability reports and enhancement recommendations
Heuristic evaluation of the existing customer portal
#J-18808-Ljbffr