Transformations Care Network
Prescriber Medical Administrative Assistant (Medical Assistant)
Transformations Care Network, Baltimore, Maryland, United States, 21276
Prescriber Medical Administrative Assistant (Medical Assistant)
At
Columbia Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a
Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team. As the heart of our clinics, you will provide support for our clients and our team members, handling client calls, scheduling, addressing concerns, and providing essential information. You will demonstrate superior customer service skills, professionalism, and the ability to multi‑task while maintaining compassion for clients and staff.
Key Responsibilities
Answer phones and take clients’ calls, providing professional, accurate, satisfactory answers to their questions and concerns.
Guide clients through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments.
Call in prescriptions to the pharmacy as needed and manage medication prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
Own and manage medication logbook; download prescription monitoring reports each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Maintain a professional dress code at all times.
Assist site coordinator coverage when short-staffed.
Order and maintain all office supplies.
Work with and support Clinical Directors and RDO on new initiatives and rollouts.
Help train new employees and orient new staff (day one welcome).
Ensure all office processes and policies are being followed.
Work closely with RDO on overall site management.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Excellent written and verbal communication skills and the ability to work well in a team, especially in stressful situations.
Patient, empathetic attitude with adaptability and flexibility.
Strong time‑management, detail‑oriented and organizational skills.
Computer skills, familiarity with Google Drive.
Phone skills, including familiarity with complex or multi‑line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Create a safe, productive work environment that is client focused.
Desire to do a thorough job in a fast‑paced environment; must be detail‑oriented and highly organized.
Maintain professional appearance and demeanor; interface well with clients and teammates in a mental‑health setting.
Ability to complete other office tasks as needed.
Customer service skills.
Explore the Advantages of Joining Our Team
Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401(k), and more.
Immerse yourself in a community united by a deep commitment to enhancing mental health and revolutionizing client care.
Embrace continuous learning guided by seasoned professionals, fostering your career growth in a nurturing environment.
Play a pivotal role in reshaping behavioral health, directly improving client lives.
Thriving in an environment that celebrates collaborative success, driven by effective communication and unity.
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and ensure your success in the role.
Location:
Silver Spring, MD
Salary:
$20.00 - $25.00 per hour
Employment type:
Full-time
Seniority level:
Entry level
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr
Columbia Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a
Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team. As the heart of our clinics, you will provide support for our clients and our team members, handling client calls, scheduling, addressing concerns, and providing essential information. You will demonstrate superior customer service skills, professionalism, and the ability to multi‑task while maintaining compassion for clients and staff.
Key Responsibilities
Answer phones and take clients’ calls, providing professional, accurate, satisfactory answers to their questions and concerns.
Guide clients through troubleshooting for telehealth appointments.
Call insurance for prior authorization and copay information.
Assist providers in administrative tasks.
Answer general questions about the practice and services provided.
Answer internal communication questions.
Coordinate care between clients and providers.
Schedule client appointments.
Call in prescriptions to the pharmacy as needed and manage medication prior authorizations.
Collaborate with other team members and locations to provide excellent customer service.
Help train new team members as needed.
Prepare client files for providers.
Provide overall psychiatric provider and site support in conjunction with Site Coordinators.
Own and manage medication logbook; download prescription monitoring reports each day for review.
Help support therapists and psychiatric providers on managing waitlists.
Maintain a professional dress code at all times.
Assist site coordinator coverage when short-staffed.
Order and maintain all office supplies.
Work with and support Clinical Directors and RDO on new initiatives and rollouts.
Help train new employees and orient new staff (day one welcome).
Ensure all office processes and policies are being followed.
Work closely with RDO on overall site management.
Other duties as assigned.
Qualifications
High school diploma or equivalent.
Excellent written and verbal communication skills and the ability to work well in a team, especially in stressful situations.
Patient, empathetic attitude with adaptability and flexibility.
Strong time‑management, detail‑oriented and organizational skills.
Computer skills, familiarity with Google Drive.
Phone skills, including familiarity with complex or multi‑line phone systems.
Maintain client trust and protect operations by keeping client care information confidential.
Create a safe, productive work environment that is client focused.
Desire to do a thorough job in a fast‑paced environment; must be detail‑oriented and highly organized.
Maintain professional appearance and demeanor; interface well with clients and teammates in a mental‑health setting.
Ability to complete other office tasks as needed.
Customer service skills.
Explore the Advantages of Joining Our Team
Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401(k), and more.
Immerse yourself in a community united by a deep commitment to enhancing mental health and revolutionizing client care.
Embrace continuous learning guided by seasoned professionals, fostering your career growth in a nurturing environment.
Play a pivotal role in reshaping behavioral health, directly improving client lives.
Thriving in an environment that celebrates collaborative success, driven by effective communication and unity.
Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents and ensure your success in the role.
Location:
Silver Spring, MD
Salary:
$20.00 - $25.00 per hour
Employment type:
Full-time
Seniority level:
Entry level
Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.
#J-18808-Ljbffr