Dorf Ketal Americas | North America
Field Service Technician II
Dorf Ketal Americas | North America, Midland, Texas, United States, 79709
Field Service Technician II
Job Title: Field Service Technician II Department: Sales (Upstream or Downstream) Reports To: District Manager or Sales Manager SUMMARY:
This position supports field sales in the day‑to‑day operation of Dorf Ketal key programs and chemical application at customer locations. Responsibilities include sampling, testing, inventory management, chemical handling and transfers, coordinating & supervising deliveries, data management, record keeping, troubleshooting, repairing and maintaining injection equipment and storage equipment. The technician will also establish strong working relationships with customer operations and engineering personnel, ensuring the programs deliver promised ROI under moderate supervision. DUTIES AND RESPONSIBILITIES
Conduct routine and non‑routine sampling and testing of the process to verify that key performance parameters for the chemical programs are being met; report results and observations to the Site Lead or Account Manager. Manage onsite inventory for all chemical applications, ensuring adequate supplies of chemistry for daily/weekly/monthly demands, assist in order management, handling and transfer of chemicals on site, and maintain accurate inventory and usage records. Coordinate and supervise all deliveries on site, unloading chemicals into bulk storage or tote containers and storing them in designated areas. Repair, replace and maintain all chemical injection pumps and facilities to ensure proper chemical delivery; erect and assemble new injection facilities as needed. Maintain adequate spare/backup pumps and equipment, ensuring all work meets required codes (OSHA, city and federal) and plant policies and procedures. Utilize appropriate Personal Protective Equipment (PPE) including safety glasses, face shields, hearing protection, safety shoes, gloves and aprons. Responsible for proper care and cleaning of tools, parts, materials and work area. Provide coverage in the absence of other Field Service Technicians. Support and assist in implementing and maintaining certified management systems such as ISO 9001; identify training needs and promote awareness of risks and opportunities associated with the work. Support and assist in implementing and maintaining the RCMS program; promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals. Perform other projects as required. SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities. QUALIFICATIONS
Education/Experience
High School Diploma or GED. 1–3 years’ relevant work experience. Technical/vocational training or Associate's degree in a technical discipline may be substituted for work experience. Understanding of basic Refining, Petrochemical plant and oilfield operations. Must have a valid driver’s license and clean driving record. WORK CONDITIONS
This position requires working outdoors, often in remote locations and/or in extreme weather conditions, with moderate to loud noise levels. The job involves stooping, crouching, kneeling, crawling, bending, reaching, walking, standing, climbing ladders or equipment, and lifting up to 50 lbs. Employees must communicate effectively via phone, email and in‑person interactions. PAY GRADE
NE003 COMPETENCIES
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others about the value of diversity; promotes a harassment‑free environment; builds a diverse workforce. Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values. Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays or unexpected events. Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Cost Consciousness – Works within approved budget; develops and implements cost‑saving measures; contributes to profits and revenue; conserves organizational resources. Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies an alternate person with a plan. Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas in a manner that gets others' attention. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making; makes timely decisions. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback; gives appropriate recognition. Managing People – Includes staff in planning, decision‑making; facilitates and improves processes; provides regular performance feedback; develops subordinates' skills; solicits and applies customer feedback; fosters quality focus; continually improves supervisory skills. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against excellence standards; takes calculated risks to accomplish goals. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and clarifies; responds well to questions; demonstrates group presentation skills; participates in meetings. Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity. Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving; uses reasoning in emotional topics. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect; accepts responsibility for own actions; follows through on commitments. Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work for quality. Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Strategic Thinking – Develops strategies to achieve organizational goals; understands strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness; gives and welcomes feedback; contributes to building a positive team spirit; prioritizes team success; builds morale and group commitments. Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; builds knowledge and skills; shares expertise. Visionary Leadership – Shows passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides inspiration. Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style to meet needs; presents numerical data effectively; reads and interprets written information. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Job Title: Field Service Technician II Department: Sales (Upstream or Downstream) Reports To: District Manager or Sales Manager SUMMARY:
This position supports field sales in the day‑to‑day operation of Dorf Ketal key programs and chemical application at customer locations. Responsibilities include sampling, testing, inventory management, chemical handling and transfers, coordinating & supervising deliveries, data management, record keeping, troubleshooting, repairing and maintaining injection equipment and storage equipment. The technician will also establish strong working relationships with customer operations and engineering personnel, ensuring the programs deliver promised ROI under moderate supervision. DUTIES AND RESPONSIBILITIES
Conduct routine and non‑routine sampling and testing of the process to verify that key performance parameters for the chemical programs are being met; report results and observations to the Site Lead or Account Manager. Manage onsite inventory for all chemical applications, ensuring adequate supplies of chemistry for daily/weekly/monthly demands, assist in order management, handling and transfer of chemicals on site, and maintain accurate inventory and usage records. Coordinate and supervise all deliveries on site, unloading chemicals into bulk storage or tote containers and storing them in designated areas. Repair, replace and maintain all chemical injection pumps and facilities to ensure proper chemical delivery; erect and assemble new injection facilities as needed. Maintain adequate spare/backup pumps and equipment, ensuring all work meets required codes (OSHA, city and federal) and plant policies and procedures. Utilize appropriate Personal Protective Equipment (PPE) including safety glasses, face shields, hearing protection, safety shoes, gloves and aprons. Responsible for proper care and cleaning of tools, parts, materials and work area. Provide coverage in the absence of other Field Service Technicians. Support and assist in implementing and maintaining certified management systems such as ISO 9001; identify training needs and promote awareness of risks and opportunities associated with the work. Support and assist in implementing and maintaining the RCMS program; promote awareness of the RCMS guiding principles and Dorf Ketal's HSSE policy, objectives and goals. Perform other projects as required. SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities. QUALIFICATIONS
Education/Experience
High School Diploma or GED. 1–3 years’ relevant work experience. Technical/vocational training or Associate's degree in a technical discipline may be substituted for work experience. Understanding of basic Refining, Petrochemical plant and oilfield operations. Must have a valid driver’s license and clean driving record. WORK CONDITIONS
This position requires working outdoors, often in remote locations and/or in extreme weather conditions, with moderate to loud noise levels. The job involves stooping, crouching, kneeling, crawling, bending, reaching, walking, standing, climbing ladders or equipment, and lifting up to 50 lbs. Employees must communicate effectively via phone, email and in‑person interactions. PAY GRADE
NE003 COMPETENCIES
Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others about the value of diversity; promotes a harassment‑free environment; builds a diverse workforce. Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethics; upholds organizational values. Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; deals with frequent change, delays or unexpected events. Analytical – Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures. Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. Change Management – Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results. Cost Consciousness – Works within approved budget; develops and implements cost‑saving measures; contributes to profits and revenue; conserves organizational resources. Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; meets commitments. Delegation – Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results. Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies an alternate person with a plan. Design – Generates creative solutions; translates concepts and information into images; uses feedback to modify designs; applies design principles; demonstrates attention to detail. Initiative – Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation – Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas; presents ideas in a manner that gets others' attention. Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Judgement – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making; makes timely decisions. Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback; gives appropriate recognition. Managing People – Includes staff in planning, decision‑making; facilitates and improves processes; provides regular performance feedback; develops subordinates' skills; solicits and applies customer feedback; fosters quality focus; continually improves supervisory skills. Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against excellence standards; takes calculated risks to accomplish goals. Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and clarifies; responds well to questions; demonstrates group presentation skills; participates in meetings. Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits the organization through outside activities; supports affirmative action and respects diversity. Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem‑solving; uses reasoning in emotional topics. Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect; accepts responsibility for own actions; follows through on commitments. Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities. Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work for quality. Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Quantity – Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Safety and Security – Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. Strategic Thinking – Develops strategies to achieve organizational goals; understands strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness; gives and welcomes feedback; contributes to building a positive team spirit; prioritizes team success; builds morale and group commitments. Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; builds knowledge and skills; shares expertise. Visionary Leadership – Shows passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision; provides inspiration. Written Communication – Writes clearly and informatively; edits for spelling and grammar; varies style to meet needs; presents numerical data effectively; reads and interprets written information. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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