Pentair Management Company
Field Product Advisor
Pentair Management Company, Sanford, North Carolina, United States, 27330
The Field Product Advisor serves as a key post-sale resource supporting our top pool professionals and driving field performance. This role delivers expert-level product and technical support with collaboration with Sales, Warranty, Regional Support Partners, and Training Leadership. It is responsible for managing technical relationships, supporting in-field education efforts, and ensuring consistent application of product knowledge and installation best practices. This position reports to the Regional Technical Supervisor and plays a pivotal role in strengthening customer confidence, accelerating adoption, and reinforcing quality through trusted field presence.
Key Responsibilities
Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
Travel required up to 70% depending on region and event activity
Qualifications
5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
Demonstrated ability to manage and collaborate with third-party service providers
Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
#J-18808-Ljbffr
Key Responsibilities
Deliver on-site and virtual technical support in partnership with Sales, Warranty, Support, and Regional Technical Supervisors, ensuring timely and accurate field guidance
Facilitate product training and live demonstrations at customer locations, distributor branches, regional training events, and trade shows, supporting national training governance standards
Support product launches by assisting with field validation, warranty readiness, and feedback loops to Product and Engineering teams
Build and manage relationships with third party service partners, reinforcing product performance and adhere to Pentair standards
Act as a field liaison between Sales, Product Management, Customer Support, and Training & Education
Gather and share actionable insights from the field to improve training content, warranty analysis, and product updates
Travel required up to 70% depending on region and event activity
Qualifications
5+ years of experience in technical support, product training, or field service within a manufacturing, mechanical, or industrial setting
Strong interpersonal and communication skills, with the ability to simplify complex technical concepts
Demonstrated ability to manage and collaborate with third-party service providers
Preferred: background in pool equipment, HVAC, plumbing, electrical, or similar trades, bachelor's degree
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
#J-18808-Ljbffr