Orlando Health
Supervisor, Lab Client Services - Orlando Health Watson Clinic Lakeland Highland
Orlando Health, Orlando, Florida, us, 32885
Supervisor, Lab Client Services – Orlando Health Watson Clinic Lakeland Highlands Hospital (Lakeland, FL)
Supervisor, Lab Client Services role at Orlando Health. Opening Summer 2026 at 4000 Lakeland Highlands Road, Lakeland, FL.
Day One Benefits
Medical, Dental, Vision & Prescription Drug Plans
Flexible Spending Accounts & Health Savings Accounts
Paid Time Off (accrued)
Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
Disability and Life Insurance
Retirement Savings Plan
Family Care Benefits & so much more!
Position Summary The Supervisor Laboratory Client Services oversees daily operations within the department, ensuring high-quality service delivery and adherence to all applicable standards and regulations. This role provides leadership in laboratory support services, including central processing, phlebotomy, specimen send-outs, and billing. The supervisor ensures operational efficiency, addresses service requests, and supports overall patient care through collaborative efforts with clients and healthcare teams.
Responsibilities
Monitors daily laboratory operations to maintain performance quality and regulatory compliance.
Develops and implements departmental policies and procedures to optimize resource utilization and service quality.
Builds and sustains effective relationships with laboratory clients and nursing departments to identify and address service opportunities.
Promotes a positive and professional approach and always communicates effectively with customers and team members to identify and resolve service problems.
Handles customer complaints and concerns while working to increase overall customer satisfaction.
Participates in the preparation of the department budget.
Establishes and maintains safety, policies, procedures, objectives, and infection control within the department.
Ensures team compliance with all corporate education and recertification requirements.
Ensures staff and department compliance with federal, state, and hospital regulatory requirements.
Maintains thorough knowledge of laboratory processes, including billing, compliance, and computer services.
Manages Kronos scheduling and payroll for the assigned laboratory team.
Manages various human resources functions including hiring, training, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Assists leadership in planning and organizing department activities.
Attends educational opportunities outside of the department as directed by leadership.
Demonstrates awareness of legal issues pertaining to laboratory services and compliance with the standards of regulatory and accrediting agencies.
Participates with the team in program planning and development: defining and implementing programmatic objectives, procedures, and policies; ensures the continuous improvement of services. Maintains required records, reports, and files.
Works cooperatively with other departments within Orlando Health. Collaborates with partner agencies during case investigation and treatment.
Responds to crisis situations requiring immediate intervention as deemed appropriate by the needs of the Laboratory Assistants.
Provides recommendations for the budget.
Qualifications
Education: Bachelor’s degree required. An associate degree and two years of experience in a laboratory or health-related field may substitute.
Experience: Two (2) years of experience in a laboratory or health-related field is required.
Licensure/Certification: None.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
Hospitals and Health Care
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Day One Benefits
Medical, Dental, Vision & Prescription Drug Plans
Flexible Spending Accounts & Health Savings Accounts
Paid Time Off (accrued)
Education Assistance: Preferred Education Program-100% PAID Tuition, Tuition reimbursement & repayment of previous loans
Disability and Life Insurance
Retirement Savings Plan
Family Care Benefits & so much more!
Position Summary The Supervisor Laboratory Client Services oversees daily operations within the department, ensuring high-quality service delivery and adherence to all applicable standards and regulations. This role provides leadership in laboratory support services, including central processing, phlebotomy, specimen send-outs, and billing. The supervisor ensures operational efficiency, addresses service requests, and supports overall patient care through collaborative efforts with clients and healthcare teams.
Responsibilities
Monitors daily laboratory operations to maintain performance quality and regulatory compliance.
Develops and implements departmental policies and procedures to optimize resource utilization and service quality.
Builds and sustains effective relationships with laboratory clients and nursing departments to identify and address service opportunities.
Promotes a positive and professional approach and always communicates effectively with customers and team members to identify and resolve service problems.
Handles customer complaints and concerns while working to increase overall customer satisfaction.
Participates in the preparation of the department budget.
Establishes and maintains safety, policies, procedures, objectives, and infection control within the department.
Ensures team compliance with all corporate education and recertification requirements.
Ensures staff and department compliance with federal, state, and hospital regulatory requirements.
Maintains thorough knowledge of laboratory processes, including billing, compliance, and computer services.
Manages Kronos scheduling and payroll for the assigned laboratory team.
Manages various human resources functions including hiring, training, work assignments, coaching plans, and performance counseling.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
Assists leadership in planning and organizing department activities.
Attends educational opportunities outside of the department as directed by leadership.
Demonstrates awareness of legal issues pertaining to laboratory services and compliance with the standards of regulatory and accrediting agencies.
Participates with the team in program planning and development: defining and implementing programmatic objectives, procedures, and policies; ensures the continuous improvement of services. Maintains required records, reports, and files.
Works cooperatively with other departments within Orlando Health. Collaborates with partner agencies during case investigation and treatment.
Responds to crisis situations requiring immediate intervention as deemed appropriate by the needs of the Laboratory Assistants.
Provides recommendations for the budget.
Qualifications
Education: Bachelor’s degree required. An associate degree and two years of experience in a laboratory or health-related field may substitute.
Experience: Two (2) years of experience in a laboratory or health-related field is required.
Licensure/Certification: None.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Other
Industries
Hospitals and Health Care
#J-18808-Ljbffr