LG Electronics North America
Field Service Technician (Appliance Repair) - Asheville, NC
LG Electronics North America, Raleigh, North Carolina, United States
Field Service Technician (Appliance Repair) – Asheville, NC
At LG Electronics North America, we are dedicated to creating innovative solutions for a better life. As a global leader in technology, our brand promise, “Life’s Good,” embodies our commitment to ensuring a happier life for all.
We are currently seeking the newest innovator to join our dynamic Customer Service team as
Field Service Technician
located in the Asheville, NC metro area. All candidates must be able to work coverage in the general Asheville metro which includes: Marion, Hickory, Shelby, Cherryville.
Responsibilities
Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product or replace parts.
Immediately and accurately process paperwork and perform data entry upon completion of each job.
Pre-screen next day service calls by obtaining necessary information to help diagnose the problem prior to arriving at customer's home.
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Qualifications and Requirements
Minimum 1 year experience in a technical role (Field Service preferred).
Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
Experience using tools and diagnostic test equipment.
Ability to properly troubleshoot, diagnose, repair and document product/system issues.
Valid driver’s license in good standing.
Ability to obtain appropriate EPA certification.
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
Recruiting Range $50,400—$58,700 USD.
Benefits Offered – Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) retirement savings plan.
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance‑based short‑term incentives (varies by role).
Access to confidential mental health resources and personal fitness goal incentives.
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group rate life and disability insurance.
Benefits Offered – Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies.
Equal Employment Opportunity At LG, we provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We have implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
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We are currently seeking the newest innovator to join our dynamic Customer Service team as
Field Service Technician
located in the Asheville, NC metro area. All candidates must be able to work coverage in the general Asheville metro which includes: Marion, Hickory, Shelby, Cherryville.
Responsibilities
Travel offsite to customers' locations to perform maintenance and repair of LG equipment.
Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product or replace parts.
Immediately and accurately process paperwork and perform data entry upon completion of each job.
Pre-screen next day service calls by obtaining necessary information to help diagnose the problem prior to arriving at customer's home.
Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).
Qualifications and Requirements
Minimum 1 year experience in a technical role (Field Service preferred).
Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
Experience using tools and diagnostic test equipment.
Ability to properly troubleshoot, diagnose, repair and document product/system issues.
Valid driver’s license in good standing.
Ability to obtain appropriate EPA certification.
Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.
Recruiting Range $50,400—$58,700 USD.
Benefits Offered – Full‑Time Employees
No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) retirement savings plan.
Generous paid time off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance‑based short‑term incentives (varies by role).
Access to confidential mental health resources and personal fitness goal incentives.
Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group rate life and disability insurance.
Benefits Offered – Temporary/Contractors
Eligible for the relevant benefit programs offered through our partner agencies.
Equal Employment Opportunity At LG, we provide equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. We have implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
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