Accenture
Contractor Opportunity: Automotive Technical Assistant
Location:
Hybrid - Auburn Hills, MI
Engagement Type:
Contractor via Third-Party Supplier
Contracting Entity:
Accenture
Supplier of Record:
ETeams
Start Date:
May 20, 2026
Duration:
19 Months with potential for extension
About The Role We are seeking qualified contractors to fulfill the role of an Automotive Technical Assistant, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the Auburn Hills, MI and surrounding areas.
Additionally, the role requires reliable internet access and the ability to manage all responsibilities from a home office. Project hours of operations will be
Monday – Friday , in which the candidate must be available to work an
8‑hour shift between 8:00 AM to 10:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary) .
Contractors will be engaged and paid by a third‑party payroll supplier, ETeams, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction.
Utilize a defined six‑step diagnostic process to resolve automotive concerns.
Research and apply relevant product and repair information using available databases and tools.
Perform follow‑ups on open tickets and ensure successful resolution and closure.
Deliverables or Project Scope
Maintain high levels of customer satisfaction through accurate and timely technical support.
Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams.
Document and update ticket status, ensuring compliance with resolution protocols.
Support continuous improvement by sharing feedback and technical findings with internal teams.
Collaboration Tools or Platforms
Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).
Dealer Information Software and Diagnostics Tools.
Internal ticketing and call management systems.
Client's North America Product databases and liaison resources.
Qualifications
High School Diploma or GED equivalent.
Minimum of 1‑2 years of automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience.
Preferred Qualifications
1‑2 years of experience with electrification technologies (BEV, PHEV, Hybrid).
Automotive Service Excellence (ASE) Certification.
Strong understanding of advanced diagnostic processes and automotive systems.
Familiarity with Stellantis North America Product Lines and technical resources.
Excellent communication and problem‑solving skills for technical support environments.
Additional Information / Requirements
Automotive Service Excellence (ASE) Certification within the first 6 months of employment.
Knowledge of diagnostic and repair tools and Dealer information software.
Basic computer skills, including Word and keyboarding proficiency.
Schedule: Monday - Friday 8 a.m. to 10 p.m. (shifts may vary), Saturday 9 a.m. to 6 p.m.
Hybrid Schedule: Onsite in Auburn Hills, MI, minimum 3 days per week.
How To Apply Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.
Compliance Notes This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is: In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or action, or Consistent with Accenture’s legal duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications here. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ETeams, and varies depending on factors such as location, role, skill set, and experience.
Benefits
Health, dental, and vision insurance.
401(k) retirement savings plan.
Timely payroll and compliance.
Rain App (Advance payment).
Compensation Range $25.00 - $25.00
Drug-Free Workspace Accenture maintains a drug‑free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third‑party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Other
Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x.
Get notified about new Technical Assistant jobs in Auburn Hills, MI.
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Hybrid - Auburn Hills, MI
Engagement Type:
Contractor via Third-Party Supplier
Contracting Entity:
Accenture
Supplier of Record:
ETeams
Start Date:
May 20, 2026
Duration:
19 Months with potential for extension
About The Role We are seeking qualified contractors to fulfill the role of an Automotive Technical Assistant, who will leverage their call center experience, customer service skills, problem solving, and attention to detail to deliver a positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. This opportunity is open to individuals located in the Auburn Hills, MI and surrounding areas.
Additionally, the role requires reliable internet access and the ability to manage all responsibilities from a home office. Project hours of operations will be
Monday – Friday , in which the candidate must be available to work an
8‑hour shift between 8:00 AM to 10:00 PM Eastern Time M-F and Saturday 9 a.m. to 6 p.m. (shifts may vary) .
Contractors will be engaged and paid by a third‑party payroll supplier, ETeams, which will serve as the employer of record for tax and compliance purposes.
Key Responsibilities
Respond to automotive inbound calls and tickets from Dealer Technicians, providing automotive technical diagnostic direction.
Utilize a defined six‑step diagnostic process to resolve automotive concerns.
Research and apply relevant product and repair information using available databases and tools.
Perform follow‑ups on open tickets and ensure successful resolution and closure.
Deliverables or Project Scope
Maintain high levels of customer satisfaction through accurate and timely technical support.
Communicate product issues and insights to Quality, Engineering, and Technical Advisor teams.
Document and update ticket status, ensuring compliance with resolution protocols.
Support continuous improvement by sharing feedback and technical findings with internal teams.
Collaboration Tools or Platforms
Microsoft Office Suite and standard PC applications (Excel, Word, Outlook, Teams).
Dealer Information Software and Diagnostics Tools.
Internal ticketing and call management systems.
Client's North America Product databases and liaison resources.
Qualifications
High School Diploma or GED equivalent.
Minimum of 1‑2 years of automotive repair experience OR Bachelor's Degree OR Technical Trade School Certificate in Automotive internship or similar experience.
Preferred Qualifications
1‑2 years of experience with electrification technologies (BEV, PHEV, Hybrid).
Automotive Service Excellence (ASE) Certification.
Strong understanding of advanced diagnostic processes and automotive systems.
Familiarity with Stellantis North America Product Lines and technical resources.
Excellent communication and problem‑solving skills for technical support environments.
Additional Information / Requirements
Automotive Service Excellence (ASE) Certification within the first 6 months of employment.
Knowledge of diagnostic and repair tools and Dealer information software.
Basic computer skills, including Word and keyboarding proficiency.
Schedule: Monday - Friday 8 a.m. to 10 p.m. (shifts may vary), Saturday 9 a.m. to 6 p.m.
Hybrid Schedule: Onsite in Auburn Hills, MI, minimum 3 days per week.
How To Apply Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture’s Direct Sourcing team for initial screening, then by ETeams for next steps.
Compliance Notes This is a contractor role administered through a third‑party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.
The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.
Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.
Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.
About Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is: In response to a formal complaint or charge, In furtherance of an investigation, proceeding, hearing, or action, or Consistent with Accenture’s legal duty to furnish information California residents or those planning to work from Los Angeles County should review additional notifications here. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the contractor engagement process.
Compensation Disclosure Compensation for contractor roles supporting Accenture is determined by the contractor’s employer ETeams, and varies depending on factors such as location, role, skill set, and experience.
Benefits
Health, dental, and vision insurance.
401(k) retirement savings plan.
Timely payroll and compliance.
Rain App (Advance payment).
Compensation Range $25.00 - $25.00
Drug-Free Workspace Accenture maintains a drug‑free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.
Equal Employment Opportunity Statement Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
Accenture’s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third‑party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and affirmative action supporter of veterans and individuals with disabilities and is committed to providing veteran engagement opportunities.
Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.
Seniority Level
Entry level
Employment Type
Contract
Job Function
Other
Business Consulting and Services
Referrals increase your chances of interviewing at Accenture by 2x.
Get notified about new Technical Assistant jobs in Auburn Hills, MI.
#J-18808-Ljbffr