Academy Sports + Outdoors
Store Operations Manager #287 - St. Peters, MO
Academy Sports + Outdoors, Saint Peters, Missouri, United States, 63376
Store Operations Manager #287 - St. Peters, MO
Join Academy Sports + Outdoors as the Store Operations Manager in St. Peters, MO. In this leadership role, you will supervise and drive operational excellence for store operations – including Asset Protection, Cashiers, Loss Prevention, Inventory Control, and Maintenance – to directly impact customer satisfaction, profitability, and Academy’s purpose.
Key Responsibilities
Overall management responsibility for the execution and operational excellence of the entire store.
Management responsibility for Store Operations and participation in personnel decisions for team members, including employee selection, training, discipline, termination, and development.
Provide Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service.
Develop and implement strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store, including staffing, training, payroll and scheduling.
Manage workforce productivity, efficiency and process improvement projects.
Hold team members accountable for compliance with established sales, safety and security practices and local, state and federal regulations.
Ensure completion of departmental zoning and adherence to department, store and Company standards.
Supervise execution of assignments delegated by the Store Director in Playbook.
Participate in floor walks with Regional Vice President, District Manager and Store Director and implement improvements based on feedback.
Audit firearm sales in compliance with federal and state law, complete ATF Form 4473 and conduct background checks, and act as final approver.
Complete Firearms Sales Certification training, Power Industrial Truck Certification training and Academy Leadership University.
Provide supervisory oversight to the talent lifecycle including hiring, onboarding, developing and coaching team members.
Learn, understand and enforce company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules applicable to management-level employees.
Duties may change and the Operations Manager may be required to perform other duties as assigned.
Qualifications
Bachelor’s degree in a related field preferred.
Minimum 3 years of relevant work experience.
Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
Must meet federal and state requirements for selling and processing firearms transactions.
Must qualify to obtain/maintain a FOID card (Illinois only).
Exceptional supervisory and management skills; ability to coach team members on store policies, protocols and expectations.
Excellent customer service orientation.
Effective problem solving and communication skills with customers and team members.
Strong business acumen and understanding of market and competition, orientation to profitability and targets.
Ability to read, analyze and interpret business periodicals, professional journals and regulations.
Strong communication skills – speaks clearly, persuasively, and actively listens.
Writing skills – reports, business correspondence and procedure manuals.
Presentation skills – effectively present information and respond to questions.
Reasoning and decision-making skills using common sense.
Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office (Word & Excel).
Proficient basic mathematical computations and ability to carry out instructions in written, oral or diagram form.
Physical Requirements & Attendance
Regularly required to talk or hear; frequently required to stand, walk, sit and use hands to maneuver items.
Occasionally climb or balance, stoop, kneel, crouch or crawl.
Occasionally lift or move up to 25 pounds and frequently lift or move up to 10 pounds.
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Key Responsibilities
Overall management responsibility for the execution and operational excellence of the entire store.
Management responsibility for Store Operations and participation in personnel decisions for team members, including employee selection, training, discipline, termination, and development.
Provide Operations departmental direction and daily supervisory oversight to Team Leads, Cashiers, Custodians, Asset Protection, Loss Prevention, Inventory Control and Seasonal Team Members to ensure exceptional customer service.
Develop and implement strategy for achieving weekly and monthly operational goals and completing tasks assigned to the store, including staffing, training, payroll and scheduling.
Manage workforce productivity, efficiency and process improvement projects.
Hold team members accountable for compliance with established sales, safety and security practices and local, state and federal regulations.
Ensure completion of departmental zoning and adherence to department, store and Company standards.
Supervise execution of assignments delegated by the Store Director in Playbook.
Participate in floor walks with Regional Vice President, District Manager and Store Director and implement improvements based on feedback.
Audit firearm sales in compliance with federal and state law, complete ATF Form 4473 and conduct background checks, and act as final approver.
Complete Firearms Sales Certification training, Power Industrial Truck Certification training and Academy Leadership University.
Provide supervisory oversight to the talent lifecycle including hiring, onboarding, developing and coaching team members.
Learn, understand and enforce company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules applicable to management-level employees.
Duties may change and the Operations Manager may be required to perform other duties as assigned.
Qualifications
Bachelor’s degree in a related field preferred.
Minimum 3 years of relevant work experience.
Demonstrated success in leading overall departments of up to 40 people to drive operational excellence and sales targets.
Must meet federal and state requirements for selling and processing firearms transactions.
Must qualify to obtain/maintain a FOID card (Illinois only).
Exceptional supervisory and management skills; ability to coach team members on store policies, protocols and expectations.
Excellent customer service orientation.
Effective problem solving and communication skills with customers and team members.
Strong business acumen and understanding of market and competition, orientation to profitability and targets.
Ability to read, analyze and interpret business periodicals, professional journals and regulations.
Strong communication skills – speaks clearly, persuasively, and actively listens.
Writing skills – reports, business correspondence and procedure manuals.
Presentation skills – effectively present information and respond to questions.
Reasoning and decision-making skills using common sense.
Working knowledge of inventory software, order processing systems, payroll systems and Microsoft Office (Word & Excel).
Proficient basic mathematical computations and ability to carry out instructions in written, oral or diagram form.
Physical Requirements & Attendance
Regularly required to talk or hear; frequently required to stand, walk, sit and use hands to maneuver items.
Occasionally climb or balance, stoop, kneel, crouch or crawl.
Occasionally lift or move up to 25 pounds and frequently lift or move up to 10 pounds.
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