Duke University Health System
Operations Administrator (RN) - Duke Raleigh Campus - Per Diem Nights
Duke University Health System, Raleigh, North Carolina, United States, 27601
Operations Administrator (RN) – Duke Raleigh Campus – Per Diem Nights
Apply for the
Operations Administrator (RN) – Duke Raleigh Campus – Per Diem Nights
role at
Duke University Health System .
Schedule 12‑hour shifts Night shift required (7 pm to 7 am) Per diem, as needed
At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.
About Duke Raleigh Hospital, a Campus of Duke University Hospital With 204 beds, it is the third largest of Duke Health’s four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization.
Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
Duke University Health System has more than 6,000 registered nurses.
Living in the Triangle!
Relocation assistance (based on eligibility).
General Description of the Job Class
The Operations Administrator provides on‑site operational leadership on a 24‑hour basis (including weekends and holidays). This position acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the hospital. The Operations Administrator is the administrative liaison to patients, families, health‑system employees and external customers.
Duties and Responsibilities
Demonstrate judgment and self‑sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
Intervene in situations involving patients, visitors, hospital staff and other external customers.
Coordinate operations and personnel activities to meet department, hospital and health‑system objectives related to the provision of services within designated areas.
Maintain interface with departmental personnel to ensure adequate space and facilities for patient care and coordination of facilities.
Oversee patient care flow while redirecting and allocating resources.
Determine necessary space, equipment, supplies and support systems to ensure effective functioning of units/departments.
Investigate patient/visitor concerns and implement appropriate courses of action.
Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
Intervene and solve problems for inter‑ and intra‑departmental issues; facilitate communication, negotiation and decision‑making.
Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
Document pertinent information, actions and decisions and communicate to appropriate leadership.
Support clinical, operational and facility services throughout the entire hospital on a 24‑hour basis.
Collaborate with clinical and support staff to foster delivery of quality care.
Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer.
Assist staff in identifying clinical experts for specific patient population concerns.
Attend Code Five events and participate as needed; provide feedback for staff and complete QA reports.
Assist Patient Access Services in coordinating patient placement.
Maintain visibility with hospital staff through rounds.
Assist in evaluating and reassigning staff during crisis situations.
Serve as notary public for assistance with advance directives.
Participate in JCAHO activities.
Coach staff in problem solving, effective communication strategies, conflict resolution and career‑path opportunities.
Provide on‑site management/leadership of crisis situations to prevent or minimize disruption of services.
Optimize resources to maintain facility operations.
Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
Function as on‑site coordinator for internal/external disasters or other major events.
Assist with the initiation of the severe weather policy in conjunction with the leadership team.
Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
Determine when AOC is notified for second‑level intervention; perform other related duties incidental to the work described herein.
Required Qualifications at This Level
Education: Bachelor’s degree in Nursing (BSN) is required; master’s degree is strongly preferred.
Experience: Minimum of five years of relevant experience, of which two years must be clinical. Prefer candidates with at least five years of clinical experience and five years of leadership experience.
Licensure/Certification: Current or compact RN licensure in North Carolina required; BLS required.
The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job‑related tasks other than those specifically presented in this description.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Duke University Health System by 2x.
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Operations Administrator (RN) – Duke Raleigh Campus – Per Diem Nights
role at
Duke University Health System .
Schedule 12‑hour shifts Night shift required (7 pm to 7 am) Per diem, as needed
At Duke Health, we are driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.
About Duke Raleigh Hospital, a Campus of Duke University Hospital With 204 beds, it is the third largest of Duke Health’s four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Duke Nursing Highlights
Duke University Health System is designated as a Magnet organization.
Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
Duke University Health System has more than 6,000 registered nurses.
Living in the Triangle!
Relocation assistance (based on eligibility).
General Description of the Job Class
The Operations Administrator provides on‑site operational leadership on a 24‑hour basis (including weekends and holidays). This position acts independently to provide crisis management, interpret policy, make timely decisions that directly impact patient care, ensure timely and effective communication and collaboration among departments, and provide operational oversight throughout the hospital. The Operations Administrator is the administrative liaison to patients, families, health‑system employees and external customers.
Duties and Responsibilities
Demonstrate judgment and self‑sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital.
Intervene in situations involving patients, visitors, hospital staff and other external customers.
Coordinate operations and personnel activities to meet department, hospital and health‑system objectives related to the provision of services within designated areas.
Maintain interface with departmental personnel to ensure adequate space and facilities for patient care and coordination of facilities.
Oversee patient care flow while redirecting and allocating resources.
Determine necessary space, equipment, supplies and support systems to ensure effective functioning of units/departments.
Investigate patient/visitor concerns and implement appropriate courses of action.
Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
Intervene and solve problems for inter‑ and intra‑departmental issues; facilitate communication, negotiation and decision‑making.
Obtain adequate facts and evaluate data to identify and intervene in actual and/or potential safety and risk management issues.
Communicate pertinent information (verbal and/or electronic) in a timely manner to hospital administration and department leadership.
Document pertinent information, actions and decisions and communicate to appropriate leadership.
Support clinical, operational and facility services throughout the entire hospital on a 24‑hour basis.
Collaborate with clinical and support staff to foster delivery of quality care.
Coordinate triage activities, as needed, through communication with the Emergency Department, Bed Control and Chief Medical Officer.
Assist staff in identifying clinical experts for specific patient population concerns.
Attend Code Five events and participate as needed; provide feedback for staff and complete QA reports.
Assist Patient Access Services in coordinating patient placement.
Maintain visibility with hospital staff through rounds.
Assist in evaluating and reassigning staff during crisis situations.
Serve as notary public for assistance with advance directives.
Participate in JCAHO activities.
Coach staff in problem solving, effective communication strategies, conflict resolution and career‑path opportunities.
Provide on‑site management/leadership of crisis situations to prevent or minimize disruption of services.
Optimize resources to maintain facility operations.
Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed.
Function as on‑site coordinator for internal/external disasters or other major events.
Assist with the initiation of the severe weather policy in conjunction with the leadership team.
Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
Determine when AOC is notified for second‑level intervention; perform other related duties incidental to the work described herein.
Required Qualifications at This Level
Education: Bachelor’s degree in Nursing (BSN) is required; master’s degree is strongly preferred.
Experience: Minimum of five years of relevant experience, of which two years must be clinical. Prefer candidates with at least five years of clinical experience and five years of leadership experience.
Licensure/Certification: Current or compact RN licensure in North Carolina required; BLS required.
The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job‑related tasks other than those specifically presented in this description.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy‑related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
Referrals increase your chances of interviewing at Duke University Health System by 2x.
#J-18808-Ljbffr