Enterprise Fleet Management
ASE Automotive Service Advisor - Boise
Enterprise Fleet Management, Boise, Idaho, United States, 83708
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Automotive Service Advisor - Remote
role at
Enterprise Fleet Management
Overview As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Service Advisor.
The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full‑time work‑from‑home position that will allow you to work 100% from your home residence in
Boise, ID
or surrounding counties. Our department operates Monday through Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. The schedules offered are based on current business needs.
The pay range for this position is $24.75 – $26.75 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1–A9, T1–T8, E1–E3, L1–L3, F1, G1, C1, & X1
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!
Applicants must have a minimum of four (4) approved ASE certifications that are current to apply for this position – no expired ASE’s will be considered
Company Overview Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full‑service fleet management program that is just right for each business. With a North American fleet of 750,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous.
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval‑based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post‑warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have a minimum of 4 approved ASE certifications that are current
Must be 18 years of age or older
Must live in Boise, ID or surrounding counties
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work‑from‑home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home (WFH) Requirements
Must have reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High‑speed Internet connection with a minimum validated upload speed of 5 Mb and download speed of 25 Mb is required. Connection latency must be less than 100 ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Enterprise Fleet Management by 2x
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Automotive Service Advisor - Remote
role at
Enterprise Fleet Management
Overview As we continue to build our team in support of our vision to be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility, is excited to announce the opening of a Service Advisor.
The Service Advisor will primarily be responsible applying their automotive maintenance and repair expertise to provide support and guidance to Fleet Management leasing offices, clients, and vendors by reviewing orders for scheduled as well as unscheduled repairs. The Service Advisor recommends proper maintenance intervals, repair procedures, and pricing to ensure a properly maintained fleet while minimizing vehicle downtime and maintenance costs.
This is a full‑time work‑from‑home position that will allow you to work 100% from your home residence in
Boise, ID
or surrounding counties. Our department operates Monday through Friday 6 a.m. – 9 p.m. CST and Saturday 7 a.m. – 4 p.m. CST. The schedules offered are based on current business needs.
The pay range for this position is $24.75 – $26.75 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Additional compensation will be provided for weekend and evening shift differential (up to $2.00/hour)
This position also has the opportunity to earn an additional $0.25/hr for each current ASE certification you hold in this list: A1–A9, T1–T8, E1–E3, L1–L3, F1, G1, C1, & X1
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!
Applicants must have a minimum of four (4) approved ASE certifications that are current to apply for this position – no expired ASE’s will be considered
Company Overview Enterprise Fleet Management is a privately held, full‑service fleet management business for companies, government agencies and organizations with medium‑sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full‑service fleet management program that is just right for each business. With a North American fleet of 750,000 vehicles and growing at over 6 percent, the opportunity with Enterprise Fleet Management is tremendous.
Responsibilities
Review and apply automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner
Review proposals to ensure proper repair and maintenance services are performed according to manufacturers' recommendations, interval‑based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services
Negotiate changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post‑warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors
Analyze clients’ business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval
Identify opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair
Field calls from drivers, evaluate specific needs to locate and suggest proper and cost‑effective service locations for clients
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must have a minimum of 4 approved ASE certifications that are current
Must be 18 years of age or older
Must live in Boise, ID or surrounding counties
Six (6) months of customer service experience required
Two (2) years automotive maintenance, repair consultation or dealership service department experience required
Degree in Automotive Technology preferred
Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook)
Must have the ability to meet all work‑from‑home technical requirements
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications
Executing
Customer Service
Detail Oriented
Analyzing
Communication
Flexibility
Work From Home (WFH) Requirements
Must have reliable and consistent high‑speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
High‑speed Internet connection with a minimum validated upload speed of 5 Mb and download speed of 25 Mb is required. Connection latency must be less than 100 ms. (Please validate using a speed test tool such as http://www.speedtest.net/)
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Enterprise Fleet Management by 2x
#J-18808-Ljbffr