Guardian Dentistry Partners
Treatment Coordinator
Guardian Dentistry Partners, Charlotte, North Carolina, United States, 28245
Join to apply for the
Treatment Coordinator
role at
Guardian Dentistry Partners
Be among the first 25 applicants.
Location Seitlin Dental
Primary Responsibilities Primarily responsible for ensuring patients understand and schedule necessary treatment. Other responsibilities include coordinating communications between doctors and patients, helping to build and maintain doctor/hygiene schedules, assisting with patient inquiries (including insurance questions), organizing and presenting patient treatment plans with financial obligations and obtaining patient agreement. May also assist with general front‑office duties.
Specific Duties Consultation Management
Conduct patient consultation
Calculate fees for treatment based on fee schedules
Assist patients with financing options, insurance questions and treatment concerns
Maintain and use tickler file and delayed treatment file
Notify patients when pre‑estimates come back and schedule appointments after proper financial arrangements
Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
Record chart entries from phone or in‑person conversations when appropriate
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
Prepare financial treatment plans and present options to patient at end of appointment
Assist with consultation appointment as directed by doctor—for example, serve as a companion to the doctor and patient during the consultation
Make all financial arrangements with the patient after the doctor has left the consultation room
Patient Management
If indicated, set up appointments with specialists or general dentists. Coordinate with their offices and send explanatory letter, x‑rays, study models, etc.
Ensure the office knows exactly where each patient is in the system at all times (scheduled, deferred, next step, etc.)
Schedule patients for treatment after specialist/general dentist has completed treatment
Take phone calls from patients or specialists/general dentists about treatment
Meet with doctor briefly daily to review schedule, significant information and tasks that need attention
Insurance
Update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
Assist insurance coordinator with posting correct treatment codes for billing insurance
Verify patients’ benefit eligibility and dental treatment history as needed
Inventory Management
Monitor and ensure all dental office equipment is working properly
Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by office manager
Education / Experience
High school diploma
Legible handwriting for communications
Knowledge of Dental Software (Eaglesoft) a plus
Office experience desired
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office constantly strives for improved customer care/service)
Conflict resolution experience
Customer service or patient relations experience
Quick response / accurate data entry
Communicate all concerns to Office Manager
Compensation & Benefits
Guaranteed hourly rate $24–$26
Paid vacation & paid holidays
401(k) program with matching contributions
Benefits offered at 30 hours or more
Competitive health, dental, and vision plan
Life and disability insurance
FLSA Status Non‑Exempt
Equal Employment Opportunity Statement We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
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Treatment Coordinator
role at
Guardian Dentistry Partners
Be among the first 25 applicants.
Location Seitlin Dental
Primary Responsibilities Primarily responsible for ensuring patients understand and schedule necessary treatment. Other responsibilities include coordinating communications between doctors and patients, helping to build and maintain doctor/hygiene schedules, assisting with patient inquiries (including insurance questions), organizing and presenting patient treatment plans with financial obligations and obtaining patient agreement. May also assist with general front‑office duties.
Specific Duties Consultation Management
Conduct patient consultation
Calculate fees for treatment based on fee schedules
Assist patients with financing options, insurance questions and treatment concerns
Maintain and use tickler file and delayed treatment file
Notify patients when pre‑estimates come back and schedule appointments after proper financial arrangements
Prepare in advance treatment consent forms, including surgical, endodontic, and general consents
Record chart entries from phone or in‑person conversations when appropriate
Manage doctor charts for treatment plans, treatment conferences, letters and phone calls
Prepare financial treatment plans and present options to patient at end of appointment
Assist with consultation appointment as directed by doctor—for example, serve as a companion to the doctor and patient during the consultation
Make all financial arrangements with the patient after the doctor has left the consultation room
Patient Management
If indicated, set up appointments with specialists or general dentists. Coordinate with their offices and send explanatory letter, x‑rays, study models, etc.
Ensure the office knows exactly where each patient is in the system at all times (scheduled, deferred, next step, etc.)
Schedule patients for treatment after specialist/general dentist has completed treatment
Take phone calls from patients or specialists/general dentists about treatment
Meet with doctor briefly daily to review schedule, significant information and tasks that need attention
Insurance
Update insurance information on all patients at all times
Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by doctor
Assist insurance coordinator with posting correct treatment codes for billing insurance
Verify patients’ benefit eligibility and dental treatment history as needed
Inventory Management
Monitor and ensure all dental office equipment is working properly
Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by office manager
Education / Experience
High school diploma
Legible handwriting for communications
Knowledge of Dental Software (Eaglesoft) a plus
Office experience desired
Interpersonal
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Effective verbal skills to communicate with patients and staff
Team player
Able to adapt to office policy improvements (office constantly strives for improved customer care/service)
Conflict resolution experience
Customer service or patient relations experience
Quick response / accurate data entry
Communicate all concerns to Office Manager
Compensation & Benefits
Guaranteed hourly rate $24–$26
Paid vacation & paid holidays
401(k) program with matching contributions
Benefits offered at 30 hours or more
Competitive health, dental, and vision plan
Life and disability insurance
FLSA Status Non‑Exempt
Equal Employment Opportunity Statement We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.
Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.
#J-18808-Ljbffr