Butterfly Effects
Client Services Intake Coordinator (Inside phone)
Butterfly Effects, Deerfield Beach, Florida, United States, 33441
Client Services Intake Coordinator (Inside phone)
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The Client Services Intake Coordinator takes the wheel every day and drives our company forward into success. As the first voice that our families hear, this role is responsible for clearly outlining our services and leading the process from the initial phone call to scheduling of services while delivering the highest possible excellence in customer service standards. This fast‑paced position requires strong multitasking skills and a bright, energetic presence. Previous healthcare experience in verifying benefits and/or authorizing services is a plus.
Primary Responsibilities
Answer and respond to all inquiries received via telephone, email, and website leads.
Engage with internal and external resources to ensure development of referral sources and client acquisition.
Provide information about Butterfly Effects and our services to families and professionals.
Verify insurance coverage, upload verification of benefits (VOB), start of care documents, and referral information into Salesforce and our Medical Records System.
Actively engage clients in a highly responsive and client‑focused manner to move clients forward with services.
Schedule clients with the clinical staff to get families started with ABA therapy.
Evaluate and modify processes as a member of a collaborative Client Services Team.
Work collaboratively to drive process improvement related to client communication, referral source development, and new client acquisition.
Adhere to all HIPAA guidelines and regulations.
Qualifications
Strong communication skills; verbal and written.
A positive, professional phone manner.
An active and compassionate listener.
A minimum of 2 years of customer service, intake, or referral development experience.
Attention to detail with an ability to multitask.
Knowledge of Windows, Microsoft Office Suite; CRM and EMR experience preferred.
An excellent work ethic with ability to work with minimal direct supervision.
Experience in the healthcare field strongly preferred.
High School Diploma or equivalent. College Degree preferred.
Bi‑lingual is a PLUS.
Company Overview Butterfly Effects is an Autism‑Specific Provider Group that implements a home and community‑based services treatment model. The treatment model is grounded in the implementation science of Applied Behavior Analysis (ABA), Family‑Centered Planning, Routines‑Based Intervention, and family participation. BE’s treatment philosophy is guided by the belief that services should be provided in the natural environment as early as possible, be individualized for each child/family, and support the unique culture of each family. For more information about Butterfly Effects, please visit www.butterflyeffects.com.
Butterfly Effects offers a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Relocation expense assistance is available for qualified applicants.
Salary: $18.00 - $22.00 per year
Job Posted by ApplicantPro
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The Client Services Intake Coordinator takes the wheel every day and drives our company forward into success. As the first voice that our families hear, this role is responsible for clearly outlining our services and leading the process from the initial phone call to scheduling of services while delivering the highest possible excellence in customer service standards. This fast‑paced position requires strong multitasking skills and a bright, energetic presence. Previous healthcare experience in verifying benefits and/or authorizing services is a plus.
Primary Responsibilities
Answer and respond to all inquiries received via telephone, email, and website leads.
Engage with internal and external resources to ensure development of referral sources and client acquisition.
Provide information about Butterfly Effects and our services to families and professionals.
Verify insurance coverage, upload verification of benefits (VOB), start of care documents, and referral information into Salesforce and our Medical Records System.
Actively engage clients in a highly responsive and client‑focused manner to move clients forward with services.
Schedule clients with the clinical staff to get families started with ABA therapy.
Evaluate and modify processes as a member of a collaborative Client Services Team.
Work collaboratively to drive process improvement related to client communication, referral source development, and new client acquisition.
Adhere to all HIPAA guidelines and regulations.
Qualifications
Strong communication skills; verbal and written.
A positive, professional phone manner.
An active and compassionate listener.
A minimum of 2 years of customer service, intake, or referral development experience.
Attention to detail with an ability to multitask.
Knowledge of Windows, Microsoft Office Suite; CRM and EMR experience preferred.
An excellent work ethic with ability to work with minimal direct supervision.
Experience in the healthcare field strongly preferred.
High School Diploma or equivalent. College Degree preferred.
Bi‑lingual is a PLUS.
Company Overview Butterfly Effects is an Autism‑Specific Provider Group that implements a home and community‑based services treatment model. The treatment model is grounded in the implementation science of Applied Behavior Analysis (ABA), Family‑Centered Planning, Routines‑Based Intervention, and family participation. BE’s treatment philosophy is guided by the belief that services should be provided in the natural environment as early as possible, be individualized for each child/family, and support the unique culture of each family. For more information about Butterfly Effects, please visit www.butterflyeffects.com.
Butterfly Effects offers a competitive compensation and benefits package, including major medical, vision, dental, supplemental insurance programs, and a 401K. Relocation expense assistance is available for qualified applicants.
Salary: $18.00 - $22.00 per year
Job Posted by ApplicantPro
#J-18808-Ljbffr