RBFCU Investments Group
Collections Training Coordinator
RBFCU Investments Group, San Antonio, Texas, United States, 78208
Collections Training Coordinator page is loaded## Collections Training Coordinatorlocations:
ASC - San Antoniotime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
014529**Job Description and Requirements**Randolph-Brooks Federal Credit Union is currently offering a **sign-on bonus** for the **Collections Training Coordinator** hired on or before March 31, 2026! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.*Bilingual in Spanish and
can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.*The **Collections Training Coordinator** will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). **Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233**.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.* Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).* Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.The **Collections Training Coordinator** will ensure exceptional product, process and education, and service is provided to members, non-members, branches and internal departments through multiple communication channels. The Coordinator will build, coordinate and conduct training and development sessions with representatives to identify and address opportunities in product and service education, member experience and employee growth. In addition, will assist the department manager with identifying educational challenges and inconsistencies, oversee internal review and updates to operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures; as well as conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.**Essential Functions and Responsibilities:*** Assist the department Management team in training and educational operations of the department to ensure highest quality of service is being provided by phone, e-mail and chat to members, internal department and branches.* Under the supervision of the department Management, create and maintain training curriculum for all Collection teams.* Establish consistent standards in all communication templates to include email, chat and SMS.* Partner with department Team Lead/Supervisors to ensure that assigned personnel meet the standards for product knowledge within the department for position.* Oversee training processes and initiatives to ensure the highest quality training experience is provided to all department employees.* Create, plan and conduct new, and recurring training for all department staff.* Create, plan and conduct training for department trainers.* Coordinate inter-departmental training with partnering business units to expand department awareness and knowledge.* Responsible for all department related articles to include reviewing, updating and creating any Collection articles to ensure accuracy, consistency and feedback resolution.* Maintain a current working knowledge of Collection updates to processes.* Perform member interaction evaluations and provide written overview to verify process completion and precise communication are in accordance to training
and applicable regulation.* All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).**Requirements:*** High School Diploma or G.E.D.* Minimum of five years financial institution or customer service experience* Minimum of one year training experience* Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail* Ability to accept ownership and adapt to needs of department* Ability to self-initiate and apply logic to problem solve with few concrete variables* Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form* Ability to deal with problems involving several concrete variables in standardized situations* Attendance and promptness are pertinent* Must be able to work a flexible Monday through Saturday schedule* Availability to travel for ongoing leadership growth* Knowledge of all necessary applications needed to build out training curriculum***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.*****Careers at RBFCU**Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.**Our Benefits**RBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives — up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include:
+ Long-term disability
+ Basic life insurance
+ Wellness program
+ Credit-monitoring service
+ Employee assistance program* Training and volunteer opportunities****Apply to join the RBFCU family!**** #J-18808-Ljbffr
ASC - San Antoniotime type:
Full timeposted on:
Posted 3 Days Agojob requisition id:
014529**Job Description and Requirements**Randolph-Brooks Federal Credit Union is currently offering a **sign-on bonus** for the **Collections Training Coordinator** hired on or before March 31, 2026! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, $500 following six months of employment, $1,000 following one year of employment, and $2,000 following two years of employment (applicable taxes and withholdings apply). Note: each of these bonuses is paid only if you remain employed in the Collections department as you reach each of the milestone dates OR designated timeframes.*Bilingual in Spanish and
can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification.*The **Collections Training Coordinator** will have the ability to work a hybrid schedule (remote/onsite) after a period of training and performance evaluations (time frame may vary). **Training will take place at the RBFCU Administrative Service Center: 1 Ikea-RBFCU Pkwy, Live Oak, Texas 78233**.To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU.* Must have a reliable home internet provider and the ability to hard wire a connection directly to modem (Ethernet cable provided).* Must be able to provide a workspaces at home that is safe, suitable for work, and within a distraction free environment.The **Collections Training Coordinator** will ensure exceptional product, process and education, and service is provided to members, non-members, branches and internal departments through multiple communication channels. The Coordinator will build, coordinate and conduct training and development sessions with representatives to identify and address opportunities in product and service education, member experience and employee growth. In addition, will assist the department manager with identifying educational challenges and inconsistencies, oversee internal review and updates to operating policies and procedures while remaining compliant with applicable laws/regulations and internal policies/procedures; as well as conduct all duties in a manner intended to enhance the brand and contribute to the growth of the Credit Union.**Essential Functions and Responsibilities:*** Assist the department Management team in training and educational operations of the department to ensure highest quality of service is being provided by phone, e-mail and chat to members, internal department and branches.* Under the supervision of the department Management, create and maintain training curriculum for all Collection teams.* Establish consistent standards in all communication templates to include email, chat and SMS.* Partner with department Team Lead/Supervisors to ensure that assigned personnel meet the standards for product knowledge within the department for position.* Oversee training processes and initiatives to ensure the highest quality training experience is provided to all department employees.* Create, plan and conduct new, and recurring training for all department staff.* Create, plan and conduct training for department trainers.* Coordinate inter-departmental training with partnering business units to expand department awareness and knowledge.* Responsible for all department related articles to include reviewing, updating and creating any Collection articles to ensure accuracy, consistency and feedback resolution.* Maintain a current working knowledge of Collection updates to processes.* Perform member interaction evaluations and provide written overview to verify process completion and precise communication are in accordance to training
and applicable regulation.* All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice).**Requirements:*** High School Diploma or G.E.D.* Minimum of five years financial institution or customer service experience* Minimum of one year training experience* Must have good organizational, communication, and interpersonal skills, along with the ability to multi task and manage time effectively with a close attention to detail* Ability to accept ownership and adapt to needs of department* Ability to self-initiate and apply logic to problem solve with few concrete variables* Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form* Ability to deal with problems involving several concrete variables in standardized situations* Attendance and promptness are pertinent* Must be able to work a flexible Monday through Saturday schedule* Availability to travel for ongoing leadership growth* Knowledge of all necessary applications needed to build out training curriculum***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.*****Careers at RBFCU**Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.Recognized for financial stability, our credit union consistently receives the highest ratings of “Five Star” and “Superior” from respected organizations that evaluate financial institutions in the United States.We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.**Our Benefits**RBFCU is proud to offer a comprehensive benefits package, including:* 401(k) with matching incentives — up to 10 percent* Competitive pay* Medical, vision and dental benefits available to employees and their families from the first day of employment* Tuition reimbursement plans* Life insurance* Pharmacy discount programs* Flexible Spending (FSA), Health Savings (HSA) and Dependent Care account options* Paid time off* Parental leave* Company-paid benefits include:
+ Long-term disability
+ Basic life insurance
+ Wellness program
+ Credit-monitoring service
+ Employee assistance program* Training and volunteer opportunities****Apply to join the RBFCU family!**** #J-18808-Ljbffr