Westfield Bank
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Senior Teller III (FT) Agawam Branch
role at
Westfield Bank
Base pay range $20.00/hr - $27.00/hr
Position:
Senior Teller III
Department:
Retail Banking
Job Status:
Full-Time
FLSA Status:
Non-Exempt
Grade:
6
Reports to:
Branch Manager
Travel Required:
Local Travel as Needed
Positions Supervised:
Tellers (in Head Teller absence)
Position Summary Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, deposits, teller transaction volumes, teller referral goals, cash limits and business deposit volumes. Processes various transactions to provide prompt and quality service to present and potential customers.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail and commercial.
Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head Teller.
Guiding and advising subordinates in the more complex phases of their work.
Training new employees.
Assisting with monitoring regulatory compliance.
Helps to ensure operational excellence.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.
Position Qualifications Competencies
Adaptability/Flexibility
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education/Experience/Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Physical Demands
Stand: Frequently
Walk: Frequently
Sit: Occasionally
Handling/Fingering: Constantly
Reach Outward: Frequently
Reach Above Shoulder: Occasionally
Climb: Occasionally
Crawl: Not Applicable
Squat or Kneel: Frequently
Bend: Frequently
Lift/Carry 10 lbs or less: Frequently
Lift/Carry 11-20 lbs: Frequently
Lift/Carry 21-50 lbs: Occasionally
Lift/Carry 51-100 lbs: Not Applicable
Lift/Carry Over 100 lbs: Not Applicable
Push/Pull 12 lbs or less: Occasionally
Push/Pull 13-25 lbs: Occasionally
Push/Pull 26-40 lbs: Occasionally
Push/Pull 41-100 lbs: Occasionally
Other Physical Requirements: None
Notes: N (Not Applicable) – Activity is not applicable to this occupation.
O (Occasionally) – Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).
F (Frequently) – Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).
C (Constantly) – Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Finance and Sales
Industry Banking
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Senior Teller III (FT) Agawam Branch
role at
Westfield Bank
Base pay range $20.00/hr - $27.00/hr
Position:
Senior Teller III
Department:
Retail Banking
Job Status:
Full-Time
FLSA Status:
Non-Exempt
Grade:
6
Reports to:
Branch Manager
Travel Required:
Local Travel as Needed
Positions Supervised:
Tellers (in Head Teller absence)
Position Summary Assists the Head Teller in supervising the teller line. A level 3 branch is based on teller staff FTE, deposits, teller transaction volumes, teller referral goals, cash limits and business deposit volumes. Processes various transactions to provide prompt and quality service to present and potential customers.
Essential Functions
Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail and commercial.
Assists in supervising the teller line by:
Allocating and coordinating the workflow in the absence of the Head Teller.
Guiding and advising subordinates in the more complex phases of their work.
Training new employees.
Assisting with monitoring regulatory compliance.
Helps to ensure operational excellence.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time unless otherwise approved by Branch Administration to do so when the lobby is accessible.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.
Position Qualifications Competencies
Adaptability/Flexibility
Customer Relations
Decision Making/Judgment
Job Knowledge
Quality
Education/Experience/Skills
High School Diploma or GED required.
Minimum of 6 months of previous cash handling and customer service experience preferred.
Physical Demands
Stand: Frequently
Walk: Frequently
Sit: Occasionally
Handling/Fingering: Constantly
Reach Outward: Frequently
Reach Above Shoulder: Occasionally
Climb: Occasionally
Crawl: Not Applicable
Squat or Kneel: Frequently
Bend: Frequently
Lift/Carry 10 lbs or less: Frequently
Lift/Carry 11-20 lbs: Frequently
Lift/Carry 21-50 lbs: Occasionally
Lift/Carry 51-100 lbs: Not Applicable
Lift/Carry Over 100 lbs: Not Applicable
Push/Pull 12 lbs or less: Occasionally
Push/Pull 13-25 lbs: Occasionally
Push/Pull 26-40 lbs: Occasionally
Push/Pull 41-100 lbs: Occasionally
Other Physical Requirements: None
Notes: N (Not Applicable) – Activity is not applicable to this occupation.
O (Occasionally) – Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day).
F (Frequently) – Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day).
C (Constantly) – Occupation requires this activity more than 66% of the time (5.5+ hrs/day).
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Finance and Sales
Industry Banking
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