KeyBank
Mortgage SR Loan Processor - Buffalo, NY or Cleveland, OH
KeyBank, Brooklyn, Ohio, United States
Location:
4900 Tiedeman Road, Brooklyn Ohio
Job Summary The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner, while maintaining compliance with federal, state, local, and investor guidelines. This role requires proactive communication with clients, Loan Officers, Underwriters, and other stakeholders. A strong understanding of residential lending regulations and documentation is essential. The position also involves identifying incomplete or inaccurate information and influencing others with diplomacy and trust.
Essential Functions
Review all loan applications for accuracy, completeness, and compliance inclusive of FHA/VA/SONYMA and additional affordable loan products
Monitor and maintain an application pipeline
Receive and review client documentation related to income, assets, and credit
Submit completed files via the loan origination system to underwriting
Communicate with Loan Officers, clients, service providers, and partners to gather and clear underwriting conditions
Provide exceptional service to internal and external customers
Order and verify third‑party documentation and vendor invoices
Obtain property surveys, flood certificates, title commitments, and payoff information
Maintain up‑to‑date knowledge of compliance standards and regulations
Mentor and guide less experienced Mortgage Loan Processors
Review hazard insurance for coverage and carrier rating
Review title work for liens, entity issues, and seasoning requirements
Review flood certificates for flood status
Flexibility to work varying hours and overtime as needed
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
High School Diploma or equivalent experience (required)
Work Experience
5+ years residential mortgage processing experience on agency products FHA, VA, SONYMA (preferred)
1+ years purchase processing experience (preferred)
Skills
Proficiency in MS Windows and Office (Word, Excel, etc.)
Knowledge of RESPA and general mortgage/consumer lending regulations
Managing the end‑to‑end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
Strong math and analytical skills
Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
Excellent written and verbal communication
Ability to prioritize, multitask, and meet deadlines in a fast‑paced environment
Strong organizational skills and attention to detail
Team‑oriented with strong networking and relationship‑building skills
High integrity and trustworthiness
Demonstrated customer service excellence
Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $22.12 - $33.65 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/19/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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Job Summary The Mortgage Senior Loan Processor is responsible for ensuring loans are processed accurately and in a timely manner, while maintaining compliance with federal, state, local, and investor guidelines. This role requires proactive communication with clients, Loan Officers, Underwriters, and other stakeholders. A strong understanding of residential lending regulations and documentation is essential. The position also involves identifying incomplete or inaccurate information and influencing others with diplomacy and trust.
Essential Functions
Review all loan applications for accuracy, completeness, and compliance inclusive of FHA/VA/SONYMA and additional affordable loan products
Monitor and maintain an application pipeline
Receive and review client documentation related to income, assets, and credit
Submit completed files via the loan origination system to underwriting
Communicate with Loan Officers, clients, service providers, and partners to gather and clear underwriting conditions
Provide exceptional service to internal and external customers
Order and verify third‑party documentation and vendor invoices
Obtain property surveys, flood certificates, title commitments, and payoff information
Maintain up‑to‑date knowledge of compliance standards and regulations
Mentor and guide less experienced Mortgage Loan Processors
Review hazard insurance for coverage and carrier rating
Review title work for liens, entity issues, and seasoning requirements
Review flood certificates for flood status
Flexibility to work varying hours and overtime as needed
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
Education
High School Diploma or equivalent experience (required)
Work Experience
5+ years residential mortgage processing experience on agency products FHA, VA, SONYMA (preferred)
1+ years purchase processing experience (preferred)
Skills
Proficiency in MS Windows and Office (Word, Excel, etc.)
Knowledge of RESPA and general mortgage/consumer lending regulations
Managing the end‑to‑end workflow of mortgage applications, including document collection, verification, and submission to underwriting.
Strong math and analytical skills
Foundational knowledge of tax returns and loan products (FHA, VA, Conventional, Jumbo preferred; CP, USDA, HELOC a plus)
Ability to organize, verify, and track large volumes of borrower documentation with precision and speed
Excellent written and verbal communication
Ability to prioritize, multitask, and meet deadlines in a fast‑paced environment
Strong organizational skills and attention to detail
Team‑oriented with strong networking and relationship‑building skills
High integrity and trustworthiness
Demonstrated customer service excellence
Skill in identifying potential red flags in borrower profiles and escalating concerns appropriately
Core Competencies
All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies.
Physical Demands
General Office - Prolonged sitting, ability to communicate face‑to‑face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $22.12 - $33.65 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in‑office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/19/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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