SISL Global
Key Responsibilities
Provide second-level technical support for desktop/laptop hardware, software, and peripherals
Diagnose and resolve advanced technical issues escalated from the L1 support team
Install, configure, and maintain operating systems, software applications, and system updates
Perform root cause analysis to identify recurring technical problems and develop solutions
Excellent in troubleshooting break/fix issues of Windows and Mac computers
Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN
Collaborate with IT team members on projects, upgrades, and implementations
Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system
Provide remote support and troubleshooting for users working from home or in the field
Train and mentor junior support technicians as needed
Ensure compliance with IT policies, security protocols, and best practices
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Seniority Level Associate
Employment Type Contract
Job Function
Information Technology
Industry
IT Services and IT Consulting
Referrals increase your chances of interviewing at SISL Global by 2x
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Provide second-level technical support for desktop/laptop hardware, software, and peripherals
Diagnose and resolve advanced technical issues escalated from the L1 support team
Install, configure, and maintain operating systems, software applications, and system updates
Perform root cause analysis to identify recurring technical problems and develop solutions
Excellent in troubleshooting break/fix issues of Windows and Mac computers
Assist with network connectivity issues, including LAN/WAN, Wi‑Fi, and VPN
Collaborate with IT team members on projects, upgrades, and implementations
Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system
Provide remote support and troubleshooting for users working from home or in the field
Train and mentor junior support technicians as needed
Ensure compliance with IT policies, security protocols, and best practices
Perform routine maintenance and inspections to ensure optimal performance of equipment
Build and maintain strong relationships with end users and ensure user satisfaction
Seniority Level Associate
Employment Type Contract
Job Function
Information Technology
Industry
IT Services and IT Consulting
Referrals increase your chances of interviewing at SISL Global by 2x
#J-18808-Ljbffr