Uni-Systems Engineering, Inc.
IT Support Specialist
Uni-Systems Engineering, Inc., Minneapolis, Minnesota, United States, 55447
*U.S. citizenship or U.S. permanent resident status required
About Uni-Systems Engineering
Uni-Systems Engineering is a premier provider of custom mechanization for iconic structures and attractions that create unforgettable experiences. We partner with engineers, architects, and construction managers to mitigate risk and deliver functionally integrated, reliable structures. Our team of mechanical, structural, and electrical engineers deliver custom, project-specific solutions to complex and unprecedented engineering challenges. With expertise spanning industries such as Aerospace, Amusement and Entertainment, Stadiums and Ballparks, Telescope Observatories, and Custom Cranes, we bring engineering excellence to every project. Visit our website to learn more.
Job Summary The IT Support Specialist will be the primary in-house resource for all technology-related needs within the company. This individual will provide hands‑on support to staff, ensure systems and infrastructure run smoothly, and coordinate with the company’s Managed Services Provider (MSP) for escalations, projects, and strategic IT initiatives. The role requires a blend of technical troubleshooting, vendor coordination, and user support to keep operations efficient, secure, and aligned with business goals.
Key Responsibilities End-User Support
Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Manage helpdesk tickets and ensure timely resolution.
Onboard and offboard employees (hardware setup, software access, account provisioning, etc.).
Train staff on basic IT tools, best practices, and security awareness.
Systems Administration
Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other core systems.
Monitor and maintain the company’s network, servers, and cloud-based applications.
Ensure reliable backups and recovery processes.
Act as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades.
Coordinate hardware/software purchases and manage vendor relationships.
Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software deployment, etc.).
Security & Compliance
Monitor antivirus, patch management, and endpoint security solutions.
Work with the MSP to maintain compliance with industry and customer requirements.
Support disaster recovery and business continuity planning.
Asset & License Management
Maintain inventory of IT assets (laptops, servers, software licenses).
Oversee lifecycle management (procurement, deployment, retirement).
Job Requirements Required
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of IT support or systems administration experience.
Proficiency with Microsoft 365, Windows OS, and standard office software.
Experience with Active Directory, networking fundamentals, and backup solutions.
Strong troubleshooting skills and customer service orientation.
Strong problem‑solving skills with the ability to quickly diagnose and resolve technical issues.
Clear and confident communicator, able to explain technical concepts to non‑technical staff.
Demonstrated ability to collaborate effectively with internal teams and external service providers.
Proactive approach to anticipating IT needs and recommending process or system improvements.
Excellent organizational skills with the ability to manage multiple tickets and projects simultaneously.
Preferred
Experience working with or alongside a Managed Services Provider.
Familiarity with engineering or manufacturing environments (CAD software, PDM systems, ERP systems).
Knowledge of cybersecurity best practices.
Benefits of Employment
Competitive salary and growth opportunities
Comprehensive benefits package including medical, dental, vision, life, and disability insurance
401(k) plan with above‑market company matching
Generous paid time off (PTO) and paid company holidays
HSA and FSA options
A collaborative culture built on integrity, respect, innovation, value, and enterprise.
If you’re passionate about solving complex engineering challenges and shaping innovative solutions, we encourage you to apply for this exciting opportunity at Uni‑Systems Engineering!
We manage risks to bring impressive experiences. / 6105 Trenton Lane North, Minneapolis, MN 55442
#J-18808-Ljbffr
Job Summary The IT Support Specialist will be the primary in-house resource for all technology-related needs within the company. This individual will provide hands‑on support to staff, ensure systems and infrastructure run smoothly, and coordinate with the company’s Managed Services Provider (MSP) for escalations, projects, and strategic IT initiatives. The role requires a blend of technical troubleshooting, vendor coordination, and user support to keep operations efficient, secure, and aligned with business goals.
Key Responsibilities End-User Support
Provide first-line support for desktops, laptops, mobile devices, printers, and peripheral equipment.
Manage helpdesk tickets and ensure timely resolution.
Onboard and offboard employees (hardware setup, software access, account provisioning, etc.).
Train staff on basic IT tools, best practices, and security awareness.
Systems Administration
Administer user accounts, permissions, and group policies in Microsoft 365, Active Directory, and other core systems.
Monitor and maintain the company’s network, servers, and cloud-based applications.
Ensure reliable backups and recovery processes.
Act as the primary liaison with the Managed Services Provider for escalated support, cybersecurity, and system upgrades.
Coordinate hardware/software purchases and manage vendor relationships.
Assist in IT project implementation (ERP upgrades, cloud migrations, CAD/engineering software deployment, etc.).
Security & Compliance
Monitor antivirus, patch management, and endpoint security solutions.
Work with the MSP to maintain compliance with industry and customer requirements.
Support disaster recovery and business continuity planning.
Asset & License Management
Maintain inventory of IT assets (laptops, servers, software licenses).
Oversee lifecycle management (procurement, deployment, retirement).
Job Requirements Required
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
3+ years of IT support or systems administration experience.
Proficiency with Microsoft 365, Windows OS, and standard office software.
Experience with Active Directory, networking fundamentals, and backup solutions.
Strong troubleshooting skills and customer service orientation.
Strong problem‑solving skills with the ability to quickly diagnose and resolve technical issues.
Clear and confident communicator, able to explain technical concepts to non‑technical staff.
Demonstrated ability to collaborate effectively with internal teams and external service providers.
Proactive approach to anticipating IT needs and recommending process or system improvements.
Excellent organizational skills with the ability to manage multiple tickets and projects simultaneously.
Preferred
Experience working with or alongside a Managed Services Provider.
Familiarity with engineering or manufacturing environments (CAD software, PDM systems, ERP systems).
Knowledge of cybersecurity best practices.
Benefits of Employment
Competitive salary and growth opportunities
Comprehensive benefits package including medical, dental, vision, life, and disability insurance
401(k) plan with above‑market company matching
Generous paid time off (PTO) and paid company holidays
HSA and FSA options
A collaborative culture built on integrity, respect, innovation, value, and enterprise.
If you’re passionate about solving complex engineering challenges and shaping innovative solutions, we encourage you to apply for this exciting opportunity at Uni‑Systems Engineering!
We manage risks to bring impressive experiences. / 6105 Trenton Lane North, Minneapolis, MN 55442
#J-18808-Ljbffr