Bridgestone HosePower
Job Summary
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal and external stakeholders. Key Responsibilities
Respond to help desk tickets and provide timely technical support for hardware, software, and network issues. Install, configure, and maintain computer systems, peripherals, and software applications. Perform routine system updates, patches, and security checks. Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications. Assist with network connectivity problems, including LAN, Wi‑Fi, and VPN configurations. Maintain IT asset inventory and ensure proper documentation of equipment and licenses. Support remote users and provide guidance on IT best practices. Collaborate with other IT team members to elevate and resolve complex technical problems. Ensure compliance with organizational IT policies and security standards. Create and maintain knowledge base articles for common issues and solutions. Qualifications
Education
High School Diploma or equivalent (required) Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred) Relevant certifications such as: CompTIA A+ (required or strongly preferred) Experience
1–2 years of experience in IT support, help desk, or technical troubleshooting roles Hands‑on experience with operating systems (Windows, macOS, Linux) Common productivity software (Microsoft Office Suite, email clients) Basic networking concepts (TCP/IP, DNS, DHCP) Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools Skills
Strong problem‑solving and analytical abilities Excellent communication and customer service skills Ability to work independently and as part of a team Basic understanding of cybersecurity best practices Ability to manage multiple tasks and prioritize effectively Strong attention to detail and documentation skills Adaptability to new technologies and willingness to learn Standard business hours with occasional after‑hours support for critical issues Office‑based with remote support Ability to travel domestically Ability to lift/move equipment up to 25–40 lbs; occasional travel to sites or data centers. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Wholesale
#J-18808-Ljbffr
The IT Support Specialist is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware, software, and network systems. This role involves troubleshooting issues, maintaining IT infrastructure, and delivering exceptional customer service to internal and external stakeholders. Key Responsibilities
Respond to help desk tickets and provide timely technical support for hardware, software, and network issues. Install, configure, and maintain computer systems, peripherals, and software applications. Perform routine system updates, patches, and security checks. Troubleshoot and resolve issues related to operating systems (Windows, macOS, Linux) and common applications. Assist with network connectivity problems, including LAN, Wi‑Fi, and VPN configurations. Maintain IT asset inventory and ensure proper documentation of equipment and licenses. Support remote users and provide guidance on IT best practices. Collaborate with other IT team members to elevate and resolve complex technical problems. Ensure compliance with organizational IT policies and security standards. Create and maintain knowledge base articles for common issues and solutions. Qualifications
Education
High School Diploma or equivalent (required) Associate or Bachelor’s Degree in Information Technology, Computer Science, or related field (preferred) Relevant certifications such as: CompTIA A+ (required or strongly preferred) Experience
1–2 years of experience in IT support, help desk, or technical troubleshooting roles Hands‑on experience with operating systems (Windows, macOS, Linux) Common productivity software (Microsoft Office Suite, email clients) Basic networking concepts (TCP/IP, DNS, DHCP) Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote support tools Skills
Strong problem‑solving and analytical abilities Excellent communication and customer service skills Ability to work independently and as part of a team Basic understanding of cybersecurity best practices Ability to manage multiple tasks and prioritize effectively Strong attention to detail and documentation skills Adaptability to new technologies and willingness to learn Standard business hours with occasional after‑hours support for critical issues Office‑based with remote support Ability to travel domestically Ability to lift/move equipment up to 25–40 lbs; occasional travel to sites or data centers. Seniority level
Entry level Employment type
Full‑time Job function
Information Technology Industries
Wholesale
#J-18808-Ljbffr