American Dining Creations
American Dining Creations provided pay range
This range is provided by American Dining Creations. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $140,000.00/yr - $160,000.00/yr
Pay: $140,000 per year - $160,000 per year. Remote Position.
Location: Remote Work, NY.
Summary The Enterprise Platforms Manager leads the strategy, governance, development, and optimization of the company’s enterprise digital platforms, including ServiceNow and Microsoft 365 (SharePoint, Teams, OneDrive, CoPilot), ChatGPT. This role owns the enterprise strategy for ServiceNow, ensuring the platform effectively supports not only IT but also cross‑departmental processes in Safety, Marketing, Accounting, Culinary, Risk, and other business units. The Enterprise Platforms Manager drives digital transformation by modernizing workflows, enabling automation, improving collaboration, and advancing digital maturity across the organization. This position begins as both strategic and hands‑on, providing leadership to the ServiceNow Administrator while establishing strong business analysis practices and workflow governance frameworks.
Responsibilities
Own and define the enterprise-wide strategy and roadmap for ServiceNow as a core workflow and automation platform.
Own and define the strategy and governance for SharePoint Online, Teams, OneDrive, CoPilot, ChatGPT, and related O365 services.
Establish platform governance, standards, data structures, integration models, and lifecycle management practices.
Serve as the organization’s automation leader, leveraging tools such as Power Automate, ServiceNow Flow Designer, CoPilot, and ChatGPT.
Identify opportunities to digitize manual or high‑risk processes across departments.
Oversee the design, documentation, and delivery of cross‑functional workflows that improve operational efficiency.
Establish and maintain automation governance, workflow documentation standards, and intake/prioritization processes.
Lead the enterprise expansion of ServiceNow across IT, Marketing, Accounting, Culinary, Risk, and other business units.
Provide day‑to‑day leadership and direction to the ServiceNow Administrator.
Partner with business units to gather requirements and translate them into actionable ServiceNow solutions.
Perform hands‑on management and optimization of O365 collaboration tools and Hub.
Continuously evolve the company’s internal Hub (intranet) to support communication and collaboration.
Lead user training, adoption initiatives, and enablement programs for O365 and ServiceNow.
Lead requirements gathering, process mapping, workflow design, and documentation for enterprise platform initiatives.
Partner closely with business units to understand needs and recommend digital solutions.
Translate business requirements into actionable technical specifications for platform owners and developers.
Establish standards for workflow development, BA practices, prioritization, and platform governance.
Contribute to building a strong enterprise applications capability within IT.
Qualifications
5–8+ years of experience in enterprise applications, workflow automation, digital platforms, or similar roles.
Experience with ITSM or ESM. ITIL certification is preferred.
Expertise with Microsoft 365, including SharePoint Online, Teams, OneDrive, and O365 platform configuration or governance.
Strong automation background using tools like Power Automate, CoPilot, ChatGPT or ServiceNow Flow Designer.
Hands‑on experience as a Business Analyst, including requirements gathering, documentation, and process design.
Demonstrated leadership capability, with experience directing technical resources.
Strong communication skills and ability to work with senior leaders and cross‑functional teams.
About Us American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.
As a family‑owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.
American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.
We are a company of culinary enthusiasts. Our award‑winning chefs are always exploring innovative, creative, and on‑trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab‑and‑go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.
We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.
American Food & Vending Offers
Weekly Pay
401K with company match
Employee Referral Bonus Program
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans
American Food & Vending is an Equal Opportunity Employer.
Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315‑803‑6049 to get started!
Referrals increase your chances of interviewing at American Dining Creations by 2x.
#J-18808-Ljbffr
Base pay range $140,000.00/yr - $160,000.00/yr
Pay: $140,000 per year - $160,000 per year. Remote Position.
Location: Remote Work, NY.
Summary The Enterprise Platforms Manager leads the strategy, governance, development, and optimization of the company’s enterprise digital platforms, including ServiceNow and Microsoft 365 (SharePoint, Teams, OneDrive, CoPilot), ChatGPT. This role owns the enterprise strategy for ServiceNow, ensuring the platform effectively supports not only IT but also cross‑departmental processes in Safety, Marketing, Accounting, Culinary, Risk, and other business units. The Enterprise Platforms Manager drives digital transformation by modernizing workflows, enabling automation, improving collaboration, and advancing digital maturity across the organization. This position begins as both strategic and hands‑on, providing leadership to the ServiceNow Administrator while establishing strong business analysis practices and workflow governance frameworks.
Responsibilities
Own and define the enterprise-wide strategy and roadmap for ServiceNow as a core workflow and automation platform.
Own and define the strategy and governance for SharePoint Online, Teams, OneDrive, CoPilot, ChatGPT, and related O365 services.
Establish platform governance, standards, data structures, integration models, and lifecycle management practices.
Serve as the organization’s automation leader, leveraging tools such as Power Automate, ServiceNow Flow Designer, CoPilot, and ChatGPT.
Identify opportunities to digitize manual or high‑risk processes across departments.
Oversee the design, documentation, and delivery of cross‑functional workflows that improve operational efficiency.
Establish and maintain automation governance, workflow documentation standards, and intake/prioritization processes.
Lead the enterprise expansion of ServiceNow across IT, Marketing, Accounting, Culinary, Risk, and other business units.
Provide day‑to‑day leadership and direction to the ServiceNow Administrator.
Partner with business units to gather requirements and translate them into actionable ServiceNow solutions.
Perform hands‑on management and optimization of O365 collaboration tools and Hub.
Continuously evolve the company’s internal Hub (intranet) to support communication and collaboration.
Lead user training, adoption initiatives, and enablement programs for O365 and ServiceNow.
Lead requirements gathering, process mapping, workflow design, and documentation for enterprise platform initiatives.
Partner closely with business units to understand needs and recommend digital solutions.
Translate business requirements into actionable technical specifications for platform owners and developers.
Establish standards for workflow development, BA practices, prioritization, and platform governance.
Contribute to building a strong enterprise applications capability within IT.
Qualifications
5–8+ years of experience in enterprise applications, workflow automation, digital platforms, or similar roles.
Experience with ITSM or ESM. ITIL certification is preferred.
Expertise with Microsoft 365, including SharePoint Online, Teams, OneDrive, and O365 platform configuration or governance.
Strong automation background using tools like Power Automate, CoPilot, ChatGPT or ServiceNow Flow Designer.
Hands‑on experience as a Business Analyst, including requirements gathering, documentation, and process design.
Demonstrated leadership capability, with experience directing technical resources.
Strong communication skills and ability to work with senior leaders and cross‑functional teams.
About Us American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.
As a family‑owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.
American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.
We are a company of culinary enthusiasts. Our award‑winning chefs are always exploring innovative, creative, and on‑trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab‑and‑go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.
We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.
American Food & Vending Offers
Weekly Pay
401K with company match
Employee Referral Bonus Program
Employee Assistance Program
Eligible employees offered Medical, Prescription, Dental, and Vision Plans
American Food & Vending is an Equal Opportunity Employer.
Chat with Scout, our virtual hiring assistant to apply for this position right from your mobile device. Text JOB to 315‑803‑6049 to get started!
Referrals increase your chances of interviewing at American Dining Creations by 2x.
#J-18808-Ljbffr