Convoso
Senior IT Manager
Join to apply for the
Senior IT Manager
role at
Convoso .
Convoso is a leading AI‑powered contact center platform that has been at the forefront of innovation since 2006. We develop solutions to drive customer growth while supporting regulatory compliance.
Who We Are Headquartered in Los Angeles with a global team working remotely or in hybrid environments, Convoso has earned recognition as a “best place to work.” Our culture fosters team integrity, positivity, and continuous growth.
The Job The primary role of the
Senior IT Manager
is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high‑performance, efficient operations.
What You'll Be Doing
Implement and administer IT policy and procedure‑related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.
Manage hardware and software deployment for new‑hire onboarding and off‑boarding.
Troubleshoot on‑premise/remote company hardware (laptops, printers, tablets, cellphones) and employee home network/connectivity issues.
Administration of Google Workspace and other SaaS tools (Confluence, Jira, Salesforce, LastPass, etc.).
Manage VPN access.
Document, refine, and optimize IT processes, including incident management, escalation protocols, SLA, and third‑party software best practices.
Research and evaluate new technologies and assist with negotiating vendor contracts.
Conduct project management for various IT projects.
Manage third‑party partners and vendors.
Track and confirm vendor billing for IT spending (licensing, inventory).
Perform asset management (hardware and software).
Monitor and audit IT infrastructure system performance and troubleshoot issues to maintain uninterrupted business operations.
Perform other related duties as assigned.
Who You Are
3+ years of administration and configuration of MDM/EDM tools (e.g., JAMF, Intune).
3+ years with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf.
6+ years of troubleshooting MacOS, Windows, iOS, and Android devices.
Extensive knowledge of IT security principles, procedures, and best practices.
Excellent planning, organizing, and project management skills.
Strong organizational, problem‑solving, and analytical skills.
Excellent technical troubleshooting skills – enterprise wireless networks, RF interference diagnostics, LAN support, hardware/software.
Ability to work within a set budget and find cost‑effective solutions.
Work Perks Worth The Hype
Competitive compensation package.
Stock options.
100 % covered premiums for employees (Medical, Dental, Basic life insurance, Long‑term disability).
Affordable vision plan and optional FSA.
PTO, paid sick time, holidays, bereavement time, parental leave.
Birthday off.
401(k) program with generous company match.
Employee Assistance Program and Travel Assistance at no cost.
Monthly gym membership reimbursement.
Monthly credits toward food & beverage.
Company outings; on‑ and off‑site team‑building events.
Paid training.
Apple laptop (most roles).
Highly experienced and kind colleagues.
HQ Office
Casual office environment & dress.
Daily catered lunches.
Fully stocked kitchen (dietary‑restriction friendly).
Happy hours.
Monthly massages.
On‑site car wash.
Free parking.
Compensation The base salary range is: $100,000 – $120,000. Compensation may vary by geography, experience, and other objective business factors. Convoso also offers equity for all eligible U.S. full‑time roles and generous benefits.
Your California Privacy Rights As a California resident, you have certain rights under California law regarding information collected by Convoso during your application. Review the rights and information in Convoso’s privacy policy at https://www.convoso.com/privacy-policy/.
#J-18808-Ljbffr
Senior IT Manager
role at
Convoso .
Convoso is a leading AI‑powered contact center platform that has been at the forefront of innovation since 2006. We develop solutions to drive customer growth while supporting regulatory compliance.
Who We Are Headquartered in Los Angeles with a global team working remotely or in hybrid environments, Convoso has earned recognition as a “best place to work.” Our culture fosters team integrity, positivity, and continuous growth.
The Job The primary role of the
Senior IT Manager
is to oversee and maintain all aspects of Convoso’s computer infrastructure. This includes implementing and maintaining a secure, reliable IT infrastructure and ensuring high‑performance, efficient operations.
What You'll Be Doing
Implement and administer IT policy and procedure‑related network hardware and software acquisition, use, support, security, and backup, including business continuity and disaster recovery procedures.
Manage hardware and software deployment for new‑hire onboarding and off‑boarding.
Troubleshoot on‑premise/remote company hardware (laptops, printers, tablets, cellphones) and employee home network/connectivity issues.
Administration of Google Workspace and other SaaS tools (Confluence, Jira, Salesforce, LastPass, etc.).
Manage VPN access.
Document, refine, and optimize IT processes, including incident management, escalation protocols, SLA, and third‑party software best practices.
Research and evaluate new technologies and assist with negotiating vendor contracts.
Conduct project management for various IT projects.
Manage third‑party partners and vendors.
Track and confirm vendor billing for IT spending (licensing, inventory).
Perform asset management (hardware and software).
Monitor and audit IT infrastructure system performance and troubleshoot issues to maintain uninterrupted business operations.
Perform other related duties as assigned.
Who You Are
3+ years of administration and configuration of MDM/EDM tools (e.g., JAMF, Intune).
3+ years with Google Workspace, Atlassian (Confluence, Jira), LastPass Enterprise, Jamf.
6+ years of troubleshooting MacOS, Windows, iOS, and Android devices.
Extensive knowledge of IT security principles, procedures, and best practices.
Excellent planning, organizing, and project management skills.
Strong organizational, problem‑solving, and analytical skills.
Excellent technical troubleshooting skills – enterprise wireless networks, RF interference diagnostics, LAN support, hardware/software.
Ability to work within a set budget and find cost‑effective solutions.
Work Perks Worth The Hype
Competitive compensation package.
Stock options.
100 % covered premiums for employees (Medical, Dental, Basic life insurance, Long‑term disability).
Affordable vision plan and optional FSA.
PTO, paid sick time, holidays, bereavement time, parental leave.
Birthday off.
401(k) program with generous company match.
Employee Assistance Program and Travel Assistance at no cost.
Monthly gym membership reimbursement.
Monthly credits toward food & beverage.
Company outings; on‑ and off‑site team‑building events.
Paid training.
Apple laptop (most roles).
Highly experienced and kind colleagues.
HQ Office
Casual office environment & dress.
Daily catered lunches.
Fully stocked kitchen (dietary‑restriction friendly).
Happy hours.
Monthly massages.
On‑site car wash.
Free parking.
Compensation The base salary range is: $100,000 – $120,000. Compensation may vary by geography, experience, and other objective business factors. Convoso also offers equity for all eligible U.S. full‑time roles and generous benefits.
Your California Privacy Rights As a California resident, you have certain rights under California law regarding information collected by Convoso during your application. Review the rights and information in Convoso’s privacy policy at https://www.convoso.com/privacy-policy/.
#J-18808-Ljbffr