BlueScope Recycling and Materials
Regional Systems Support Specialist
BlueScope Recycling and Materials, Delta, Ohio, United States, 43515
Company Description
BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, IN, Delta, OH, and Mansfield, OH. BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public, focusing on delivering the highest level of service.
Summary:
The Regional Systems Support Specialist provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools and support combine to enable these functions in a cost-effective method that helps increase efficiency and accuracy. The Regional System Support Specialist installs, maintains, and supports all OT/IT-related hardware and software and may also recommend solutions for specific locations or across all locations.
Duties And Responsibilities
Provide functional and technical support to BlueScope Recycling associates
Provide clear and cordial communication to internal and external customers
Manage assets, uptime, and performance of networks, machines, and systems as assigned
Ensure that standard company hardware and software are being maintained and in working condition as required
Ensure that all requests are recorded and completed to customer satisfaction
Document resolutions to requests for future reference
Recognize and report developing trends in the support process and technologies
Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
Set the initial priority of requests ticketing system and assign appropriate resources
Load and maintain authorized software onto PCs
Place requisitions for new hardware and software once approved
Coordinate tasks with team members and give feedback about assigned tasks
Participate in and make recommendations during team meetings
Collaborate with peers to understand and support new technologies deployed within BRM
Travel required up to 15%
Participating with the on call week and weekend rotation
Required Qualifications
High school diploma or equivalent
5-7 years of relevant work experience including desktop support, network administration, and computer hardware support.
Networking, PC and server management systems experience (virtual servers a plus).
Experience deploying and supporting O365.
Experience in supporting multiple locations, users, computers and servers
Experience with AD support and configuration
Preferred Qualifications
BS degree in Computer Science or related field or combined relevant experience
Quantitative Scope
No budget responsibility
No direct/indirect reports
Work Authorization
No sponsorship available
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO: Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Other
Industries : Wholesale Building Materials
Referrals increase your chances of interviewing at BlueScope Recycling and Materials by 2x
#J-18808-Ljbffr
BlueScope Recycling is a full-service, ferrous scrap metal recycler with processing facilities in Waterloo, IN, Delta, OH, and Mansfield, OH. BlueScope Recycling buys scrap from industrial generators, wholesale suppliers, and the general public, focusing on delivering the highest level of service.
Summary:
The Regional Systems Support Specialist provides the tools and automation to store, organize, and manipulate data while making that data easily retrievable. Various hardware and software tools and support combine to enable these functions in a cost-effective method that helps increase efficiency and accuracy. The Regional System Support Specialist installs, maintains, and supports all OT/IT-related hardware and software and may also recommend solutions for specific locations or across all locations.
Duties And Responsibilities
Provide functional and technical support to BlueScope Recycling associates
Provide clear and cordial communication to internal and external customers
Manage assets, uptime, and performance of networks, machines, and systems as assigned
Ensure that standard company hardware and software are being maintained and in working condition as required
Ensure that all requests are recorded and completed to customer satisfaction
Document resolutions to requests for future reference
Recognize and report developing trends in the support process and technologies
Provide network support to BRM employees by partnering with BlueScope Unified IT Services, other BlueScope business units, and vendors
Set the initial priority of requests ticketing system and assign appropriate resources
Load and maintain authorized software onto PCs
Place requisitions for new hardware and software once approved
Coordinate tasks with team members and give feedback about assigned tasks
Participate in and make recommendations during team meetings
Collaborate with peers to understand and support new technologies deployed within BRM
Travel required up to 15%
Participating with the on call week and weekend rotation
Required Qualifications
High school diploma or equivalent
5-7 years of relevant work experience including desktop support, network administration, and computer hardware support.
Networking, PC and server management systems experience (virtual servers a plus).
Experience deploying and supporting O365.
Experience in supporting multiple locations, users, computers and servers
Experience with AD support and configuration
Preferred Qualifications
BS degree in Computer Science or related field or combined relevant experience
Quantitative Scope
No budget responsibility
No direct/indirect reports
Work Authorization
No sponsorship available
Additional Information
The preceding job responsibilities and tasks were designed to indicate the general nature and level of work performed by associates in this job. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties and responsibilities required of associates assigned to this job. Associates may be required to perform other duties as assigned. Additional job competencies, individual goals, and performance measurements are set at the department level.
The benefits are just as rewarding as the work at BlueScope. To support our goal, we offer a total compensation plan and an outstanding benefits package that includes health insurance, life insurance, short and long term disability, paid time off, and retirement.
EEO: Employer/M/F/Disabled/Protected Veteran
BlueScope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Seniority level : Mid-Senior level
Employment type : Full-time
Job function : Other
Industries : Wholesale Building Materials
Referrals increase your chances of interviewing at BlueScope Recycling and Materials by 2x
#J-18808-Ljbffr