TEKsystems
The ideal candidate for this position is a reliable, adaptable, thought‑leading IT Desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will cultivate excellent customer service relationships with end users, executives, and peers. This role also requires working on various initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments.
Responsibilities
Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
Coordinate with smart‑hands vendor to provide on‑site support and hardware repair at remote locations.
Providing direction to onsite tech by outlining the problem and what is expected.
Collecting and analyzing photos and data provided by the tech.
Driving the solution and ensuring that the issue is completely resolved.
Image, prep, ship, and track laptops, desktops, and accessories
Maintain asset inventory of devices throughout their lifecycle
Maintain incident & task tickets in ServiceNow adhering to defined SLAs
Provide exceptional service to all users both in person and remote
Create and update knowledge base articles and documentation used by the team and technical service desk
Partner with various teams within IT and other departments to solve cross‑functional issues
Provide training and assistance to users as needed
Skills
Experience as a desktop support technician or equivalent
Troubleshooting workstation/user accounts with:
Active Directory/Entra ID, Azure MFA, Intune, SCCM
Experience performing software installation, diagnosis, and upgrades
Hardware troubleshooting skillset across laptops, desktops, tablets, printers and more
Excellent vertical and lateral thinking
Time management skills
Clear written and verbal communication
Customer first mindset
AV knowledge and troubleshooting skills
Experience with incident management/ticketing system
Ability and willingness to quickly learn and adapt to new technology and processes
Additional Skills & Qualifications
IT certifications or equivalent education preferred
Experience Level Intermediate Level
Job Type & Location Contract position based out of Syracuse, NY.
Pay and Benefits The pay range for this position is $22.00 - $25.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Syracuse, NY.
Application Deadline This position is anticipated to close on Dec 20, 2025.
About TEKsystems TEKsystems, an Allegis Group company, is a global leader in business and technology services. We partner with clients to activate ideas and solutions, driving transformation across North America, Europe, and Asia. Our team of 80,000 professionals serves over 6,000 clients, including 80% of the Fortune 500.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Troubleshoot issues with PCs, monitors, printers, and other related IT equipment
Coordinate with smart‑hands vendor to provide on‑site support and hardware repair at remote locations.
Providing direction to onsite tech by outlining the problem and what is expected.
Collecting and analyzing photos and data provided by the tech.
Driving the solution and ensuring that the issue is completely resolved.
Image, prep, ship, and track laptops, desktops, and accessories
Maintain asset inventory of devices throughout their lifecycle
Maintain incident & task tickets in ServiceNow adhering to defined SLAs
Provide exceptional service to all users both in person and remote
Create and update knowledge base articles and documentation used by the team and technical service desk
Partner with various teams within IT and other departments to solve cross‑functional issues
Provide training and assistance to users as needed
Skills
Experience as a desktop support technician or equivalent
Troubleshooting workstation/user accounts with:
Active Directory/Entra ID, Azure MFA, Intune, SCCM
Experience performing software installation, diagnosis, and upgrades
Hardware troubleshooting skillset across laptops, desktops, tablets, printers and more
Excellent vertical and lateral thinking
Time management skills
Clear written and verbal communication
Customer first mindset
AV knowledge and troubleshooting skills
Experience with incident management/ticketing system
Ability and willingness to quickly learn and adapt to new technology and processes
Additional Skills & Qualifications
IT certifications or equivalent education preferred
Experience Level Intermediate Level
Job Type & Location Contract position based out of Syracuse, NY.
Pay and Benefits The pay range for this position is $22.00 - $25.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type This is a fully onsite position in Syracuse, NY.
Application Deadline This position is anticipated to close on Dec 20, 2025.
About TEKsystems TEKsystems, an Allegis Group company, is a global leader in business and technology services. We partner with clients to activate ideas and solutions, driving transformation across North America, Europe, and Asia. Our team of 80,000 professionals serves over 6,000 clients, including 80% of the Fortune 500.
The company is an equal‑opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr