Trustmark Bank
Overview
The Branch Supervisor is responsible for the supervision of the branch and its personnel and operations in a manner which maximizes growth and profitability through effective sales, service, and lending activities.
Responsibilities
Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals
Promote the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
Conduct sales calls and customer meetings
Take and process loan applications, interview applicants, and clear exceptions and past dues
Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
Ensure marketing materials and personnel in the branch comply with current regulations and policies
Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses
Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability
Interview prospective employees and hire candidates to fill vacancies
Mentor, train, coach, and manage branch personnel
Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks
Potentially participate in visible roles in the community in civic and other service organizations
Perform additional duties as assigned
Qualifications
Four-year college degree OR at least 3 years of experience in banking or a supervisory role
2 years of progressive experience in one or more of the following areas:
Platform banking or frontline banking operations
Credit, treasury management or other banking related experience
Financial services industry experience
Business development
Supervisory role
Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
Ability to meet sales goals in a retail environment
Basic computer skills and the ability to learn internal technology systems to perform tasks
Strong verbal and written interpersonal and communication skills
Time management skills
Excellent customer service abilities
May require registration with the National Mortgage Licensing System and Registry (NMLS)
Experience in managing a loan portfolio preferred
Previous supervisory duties preferred
Physical Requirements/Working Conditions Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Seniority level Not Applicable
Employment type Full-time
Job function Finance and Sales Banking
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Responsibilities
Crosstrain, lead and develop team of associates to promote maximum efficiency, engagement, succession planning and overall contribution to strategic organizational goals
Promote the branch’s efforts in business development, referrals to other lines of business, increase in wallet share, fee income, deposits, and loans. The direction and significance of these various efforts are determined by the overall bank’s current focus, campaign, or needs.
Conduct sales calls and customer meetings
Take and process loan applications, interview applicants, and clear exceptions and past dues
Manage loan portfolio and help/service customers. Must stay up to date with current regulations and processes. Analyze loan documents to ensure credit decisions are in line with policies and procedures.
Ensure marketing materials and personnel in the branch comply with current regulations and policies
Manage branch and personnel towards superior sales, service, and operations and outline a path for reaching or exceeding goals while mitigating risks and losses
Conduct productive branch meetings/huddles with effective communication and an emphasis on business development, market share and profitability
Interview prospective employees and hire candidates to fill vacancies
Mentor, train, coach, and manage branch personnel
Manage items such as scheduling, performance appraisals, cash items, balancing of ITM, ATM, and cash dispenser, review night deposit log, night deposit contracts, safe deposit records, branch audits, employee time reporting, along with other typical management duties and tasks
Potentially participate in visible roles in the community in civic and other service organizations
Perform additional duties as assigned
Qualifications
Four-year college degree OR at least 3 years of experience in banking or a supervisory role
2 years of progressive experience in one or more of the following areas:
Platform banking or frontline banking operations
Credit, treasury management or other banking related experience
Financial services industry experience
Business development
Supervisory role
Strong understanding of Retail Banking products and services, along with a working knowledge of other lines of business
Ability to meet sales goals in a retail environment
Basic computer skills and the ability to learn internal technology systems to perform tasks
Strong verbal and written interpersonal and communication skills
Time management skills
Excellent customer service abilities
May require registration with the National Mortgage Licensing System and Registry (NMLS)
Experience in managing a loan portfolio preferred
Previous supervisory duties preferred
Physical Requirements/Working Conditions Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Note This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.
Seniority level Not Applicable
Employment type Full-time
Job function Finance and Sales Banking
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