Girl Scouts of the USA
Finance Analyst, L2 Technical Support
Girl Scouts of the USA, Niagara Falls, New York, United States
Finance Analyst, L2 Technical Support
Girl Scouts of the USA (GSUSA) seeks a proactive Finance Analyst in the Technology Department to support and troubleshoot critical financial applications. This role is fully remote and focuses on delivering reliable product support for Salesforce, SAP Hybris, SAP CDC, OKTA, and Netsuite.
Job Overview The Technology Department is a key driver for the Girl Scouts movement. You will manage production support cases, perform root‑cause analysis, test fixes, and collaborate with business analysts to improve systems that serve councils and volunteers worldwide.
Responsibilities
Process production support cases for applications owned by the Customer Applications team.
Provide case management support across customer applications, troubleshoot application issues, and communicate root‑cause findings to clients.
Identify bugs and minor enhancements, and communicate them to business analysts or managers for tracking and prioritization.
Test vendor‑developed solutions for regression testing before moving to production.
Perform records updates in applications to reflect accurate business data.
Develop in‑depth functional knowledge of supported applications, primarily focusing on financial transactions.
Qualifications & Competencies
Experience supporting production applications and resolving technical cases.
Strong communication skills; ability to explain technical information to non‑technical users.
Proficiency in root‑cause analysis, testing bug fixes, and regression testing.
Experience with financial accounting principles and governance of chart of accounts.
Three years’ experience in a technical support role, preferably in a corporate environment.
Background in accounting or a related field.
Knowledge of or experience with Netsuite, Salesforce, or similar financial systems is a plus.
Strong analytical, problem‑solving, and organizational skills.
Ability to work independently and thrive in a fast‑paced environment.
Microsoft Office 365 proficiency, especially PowerPoint, Excel, and Outlook.
Required Technical Skills
Experience with case‑management or help‑desk software.
Familiarity with Salesforce and NetSuite (plus).
General productivity software proficiency.
Education & Experience
BA in Accounting or equivalent experience.
Minimum three (3) years of technical support experience in a corporate environment.
Compensation Salary range: $66,000 – $75,000 per year, based on experience and qualifications.
Benefits
Paid Time Off: 20 days, 2 floating holidays, 9 workplace holidays.
Medical, dental, vision, and wellness coverage.
Health Savings & Flexible Spending Accounts.
Company‑paid life insurance.
Flexible work arrangements.
12 weeks paid parental leave.
401(K) with company match.
Sick leave.
Short‑ and long‑term disability coverage.
Health & wellness programs.
Working Environment Professional office setting (remote). Full‑time, Monday‑Friday schedule.
Employment Opportunity Statement GSUSA is an equal‑employment‑opportunity employer. All qualified applicants are encouraged to apply, including people with disabilities and veterans. Visa sponsorship is available for qualified candidates.
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Job Overview The Technology Department is a key driver for the Girl Scouts movement. You will manage production support cases, perform root‑cause analysis, test fixes, and collaborate with business analysts to improve systems that serve councils and volunteers worldwide.
Responsibilities
Process production support cases for applications owned by the Customer Applications team.
Provide case management support across customer applications, troubleshoot application issues, and communicate root‑cause findings to clients.
Identify bugs and minor enhancements, and communicate them to business analysts or managers for tracking and prioritization.
Test vendor‑developed solutions for regression testing before moving to production.
Perform records updates in applications to reflect accurate business data.
Develop in‑depth functional knowledge of supported applications, primarily focusing on financial transactions.
Qualifications & Competencies
Experience supporting production applications and resolving technical cases.
Strong communication skills; ability to explain technical information to non‑technical users.
Proficiency in root‑cause analysis, testing bug fixes, and regression testing.
Experience with financial accounting principles and governance of chart of accounts.
Three years’ experience in a technical support role, preferably in a corporate environment.
Background in accounting or a related field.
Knowledge of or experience with Netsuite, Salesforce, or similar financial systems is a plus.
Strong analytical, problem‑solving, and organizational skills.
Ability to work independently and thrive in a fast‑paced environment.
Microsoft Office 365 proficiency, especially PowerPoint, Excel, and Outlook.
Required Technical Skills
Experience with case‑management or help‑desk software.
Familiarity with Salesforce and NetSuite (plus).
General productivity software proficiency.
Education & Experience
BA in Accounting or equivalent experience.
Minimum three (3) years of technical support experience in a corporate environment.
Compensation Salary range: $66,000 – $75,000 per year, based on experience and qualifications.
Benefits
Paid Time Off: 20 days, 2 floating holidays, 9 workplace holidays.
Medical, dental, vision, and wellness coverage.
Health Savings & Flexible Spending Accounts.
Company‑paid life insurance.
Flexible work arrangements.
12 weeks paid parental leave.
401(K) with company match.
Sick leave.
Short‑ and long‑term disability coverage.
Health & wellness programs.
Working Environment Professional office setting (remote). Full‑time, Monday‑Friday schedule.
Employment Opportunity Statement GSUSA is an equal‑employment‑opportunity employer. All qualified applicants are encouraged to apply, including people with disabilities and veterans. Visa sponsorship is available for qualified candidates.
#J-18808-Ljbffr