Corporation Service Company
The primary role of this position is to service the IT support needs of our end-users and clients in a demanding and result-oriented environment. You will be responsible for providing both onsite and remote support.This challenging role requires excellent client-oriented communication skills and a thorough, logical approach to problem solving. You will be expected to deal with a high volume of tickets to the Service Desk using a variety of problem-solving techniques, while maintaining a high level of customer satisfaction.You will work as a member of the Global IT Organization, in a newly formed global IT Service team, reporting to the Service Delivery Manager. You will provide local support to onsite users and remote support to our user base globally. You will be expected to work using your own initiative but following Standard Operating Procedures and utilizing our internal knowledge base and be able to communicate effectively with other IT teams. This role sits within a Global office supporting a user base of 2900 and growing worldwide. Experienced IT practitioners are welcome, but weight will be given to customer focused individual who show the right “can-do” attitude and a voracious appetite for work in an exciting and vibrant team.
Some of the things you will be doing:
Providing support to all internal/external teams for tech/operational queries.
Work closely with Service Delivery, Internal Infra team, to Identify and get issues fixed by Product and Tech teams.
Ability to find gaps, issues, or potential improvements in the system.
You understand, investigate, and solve complex and challenging technical problems.
Regularly track various metrics and KPIs associated with TechOps Center, adhering to defined SLA's and the ITIL best practices.
Participate in on-call rotation basis, Rotational shift.
Implement robust monitoring and alerting system and optimize for scale and performance.
Responsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals.
What technical skills, experience, and qualifications do you need?
A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment.
Educational qualification: Graduate or Equivalent Diploma
ITIL certification or a willingness to undertake.
Experienced in support of Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management.
Knowledge of Network, AD, Messaging and Infra issues Troubleshooting.
A disciplined approach to implementation, support, and documentation.
Self-starting and self-motivated and professional with ability to take on responsibility.
Result driven and are always looking for improvement opportunities.
Willingness to learn and to upskill technical knowledge.
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Why Work with CSC? At CSC, we don’t just keep businesses running—we help them thrive. For more than 125 years, we’ve been the trusted partner for
90% of the Fortune 500® , leading financial institutions and businesses worldwide. As the
global leader
in business, legal, financial, and digital brand services across
140+ jurisdictions , we set industry benchmarks through
innovation, integrity, and excellence .
Privately held and professionally managed since 1899,
CSC is the business behind business® , delivering
knowledge-based solutions
from our headquarters in
Wilmington, Delaware, USA , to clients across the globe. Our success is built on a
people-first culture
that fosters
growth, collaboration, and agility . Recognized as a
Top Employer in India , we are committed to creating an exceptional workplace where talent flourishes.
Important notice:
CSC only accepts resumes from agencies in our
approved supplier program . Resumes submitted through unauthorized sources—including direct submissions to hiring leaders or employees—will be considered
property of CSC , with no fees eligible for claims. We encourage candidates to apply
through our website
for a seamless hiring experience.
At CSC, we
invest in your growth, well-being, and success . Here’s what sets us apart:
Global legacy:
Join a powerhouse shaping industries worldwide.
Career growth and mobility:
Access
internal promotions, leadership programs, and skill-building opportunities
to accelerate your career.
Recognition and rewards:
Enjoy
performance-based bonuses, and employee recognition programs .
Work-life balance:
Benefit from
hybrid work models and state-of-the-art collaborative spaces .
Continuous learning:
Gain
tuition reimbursement, professional certifications, and expert-led development programs
in leadership, technical skills, and more.
Inclusive culture:
Be part of a workplace where
diversity, equity, and belonging
fuel innovation and success.
Community impact:
Make a difference through
CSC Gives Back , including our
partnership with Kiva,
to empower underserved communities through microloans.
Join CSC and
shape the future
in a dynamic, global environment where
your contributions drive success .
Disclaimer:
This job description serves as a general guideline and may evolve based on business needs.
Job Info
Job Identification 14274
Job Category Technology Administration and Support
Posting Date 12/18/2025, 09:56 AM
Job Schedule Full time
#J-18808-Ljbffr
Some of the things you will be doing:
Providing support to all internal/external teams for tech/operational queries.
Work closely with Service Delivery, Internal Infra team, to Identify and get issues fixed by Product and Tech teams.
Ability to find gaps, issues, or potential improvements in the system.
You understand, investigate, and solve complex and challenging technical problems.
Regularly track various metrics and KPIs associated with TechOps Center, adhering to defined SLA's and the ITIL best practices.
Participate in on-call rotation basis, Rotational shift.
Implement robust monitoring and alerting system and optimize for scale and performance.
Responsible for debugging the reported issues and performing the root cause analysis Creating / Writing Service Desk Procedures and End User Manuals.
What technical skills, experience, and qualifications do you need?
A solid, energetic, flexible, and pragmatic teammate for the existing team that can cope with a rapidly changing circumstances in a dynamic environment.
Educational qualification: Graduate or Equivalent Diploma
ITIL certification or a willingness to undertake.
Experienced in support of Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management.
Knowledge of Network, AD, Messaging and Infra issues Troubleshooting.
A disciplined approach to implementation, support, and documentation.
Self-starting and self-motivated and professional with ability to take on responsibility.
Result driven and are always looking for improvement opportunities.
Willingness to learn and to upskill technical knowledge.
About Us CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
Why Work with CSC? At CSC, we don’t just keep businesses running—we help them thrive. For more than 125 years, we’ve been the trusted partner for
90% of the Fortune 500® , leading financial institutions and businesses worldwide. As the
global leader
in business, legal, financial, and digital brand services across
140+ jurisdictions , we set industry benchmarks through
innovation, integrity, and excellence .
Privately held and professionally managed since 1899,
CSC is the business behind business® , delivering
knowledge-based solutions
from our headquarters in
Wilmington, Delaware, USA , to clients across the globe. Our success is built on a
people-first culture
that fosters
growth, collaboration, and agility . Recognized as a
Top Employer in India , we are committed to creating an exceptional workplace where talent flourishes.
Important notice:
CSC only accepts resumes from agencies in our
approved supplier program . Resumes submitted through unauthorized sources—including direct submissions to hiring leaders or employees—will be considered
property of CSC , with no fees eligible for claims. We encourage candidates to apply
through our website
for a seamless hiring experience.
At CSC, we
invest in your growth, well-being, and success . Here’s what sets us apart:
Global legacy:
Join a powerhouse shaping industries worldwide.
Career growth and mobility:
Access
internal promotions, leadership programs, and skill-building opportunities
to accelerate your career.
Recognition and rewards:
Enjoy
performance-based bonuses, and employee recognition programs .
Work-life balance:
Benefit from
hybrid work models and state-of-the-art collaborative spaces .
Continuous learning:
Gain
tuition reimbursement, professional certifications, and expert-led development programs
in leadership, technical skills, and more.
Inclusive culture:
Be part of a workplace where
diversity, equity, and belonging
fuel innovation and success.
Community impact:
Make a difference through
CSC Gives Back , including our
partnership with Kiva,
to empower underserved communities through microloans.
Join CSC and
shape the future
in a dynamic, global environment where
your contributions drive success .
Disclaimer:
This job description serves as a general guideline and may evolve based on business needs.
Job Info
Job Identification 14274
Job Category Technology Administration and Support
Posting Date 12/18/2025, 09:56 AM
Job Schedule Full time
#J-18808-Ljbffr