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IT Specialist II - Little Rock, AR

VetJobs, Little Rock, Arkansas, United States, 72208

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Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This position is located in Little Rock, AR. Relocation assistance and sponsorship is not provided.

Position Overview We are seeking a skilled and detail-oriented Telecommunications Expense Management Specialist to join our team. This role requires knowledge of telecommunications services with a strong emphasis on asset and expense management. The Specialist will handle various tasks related to accounting, contracts, ordering services, project coordination, and technical administration. This individual will be responsible for managing the payment process for leased carrier circuits and other telecommunication services, resolving invoicing disputes, and generating reports.

Key Responsibilities

Process payments for leased carrier circuits and telecommunication services (landline and wireless).

Resolve issues related to small and large invoicing disputes and generate detailed reports.

Verify invoiced amounts prior to payment.

Coordinate the ordering of wireline and wireless services with providers.

Obtain quotes, contracts, and chargeback information for various incurred costs such as toll free service at Customer Call Centers, wireline services, cellular, broadband devices, Machine to Machine, etc.

Maintain an inventory of over 14,000 billable telecom service items billing over $8M annually.

Process monthly invoices for leased circuits, phone lines, cell phones, MIFI, wireless end use devices/tablets, Machine-to-Machine wireless, Satellite, Utility, and Dark Fiber services.

Work with Application support teams for Telecommunications Invoice Management System maintenance, updates, and automation.

Issue new telco circuit and wireless orders and manage disconnects.

Provide project support for new Wireline & Wireless services and the elimination of these services.

Support and troubleshoot wireless services, testing new technologies.

Review idle wireless devices charged and manage their billing.

Provide field tech/engineering support for identifying and clarifying service outages.

Consult business partners to recommend the best services for their needs and respond to monthly billing requests.

Work with organizational owners to review budgeting and O&M cost management.

Provide emergency storm support for required wireless, satellite, and other services.

Review monthly invoices for anomalies and file disputes with telco vendors.

Analyze proposals for contract renewals with various telco vendors.

Work with Entergy consultants for periodic billing audits and contract analysis.

Analyze requests from Telecommunications Engineering for circuit types and costs for capital project proposals.

Track O&M savings associated with capital project execution.

Manage TSPs (Telecommunications Service Priority) for vital circuits.

Process invoices for utilities associated with remote Entergy Telecommunications locations (microwave, fiber, and radio sites).

Generate ad hoc reports as required.

Qualifications

High School/GED – Minimum Education Required.

Strong understanding of telecommunications services and offerings with a focus on business requirements and asset/expense management.

Strong accounting, contract management, and project coordination skills.

Experience in processing payments and resolving invoicing disputes.

Proficient in maintaining large telecom service inventories and managing associated costs.

Strong analytical skills for cost management and contract analysis.

Ability to provide emergency support and manage service outages.

Experience dealing with telco vendors and filing disputes.

Strong consulting and communications skills to recommend the best services to business partners.

Ability to work well in teams, encourage teamwork, and maintain positive relationships across the enterprise.

Strong situational leadership and matrixed environment working skills.

Minimum Experience Required: IT Specialist II – 2+ years of directly relevant experience.

Additional Qualifications and Responsibilities

Knowledge of telecommunications services and offerings, with a focus on meeting business requirements and asset/expense management.

Strong accounting, contract management, and project coordination skills.

Experience in processing payments and resolving invoicing disputes.

Ability to verify invoiced amounts and coordinate service orders effectively.

Proficient in maintaining large telecom service inventories and managing associated costs.

Strong analytical skills for cost management and contract analysis.

Ability to provide emergency support and manage service outages.

Experience in dealing with telco vendors and filing disputes.

Strong consulting and communications skills to recommend the best services for business partners.

Ability to work well in teams and encourage teamwork.

Strong situational leadership skills.

Ability to work effectively in a matrixed environment.

Must be able to build and maintain positive and productive relationships across the enterprise.

Education Requirements Bachelor’s Degree in engineering, business, accounting, finance or relevant equivalent work experience.

City & State Little Rock, Arkansas

Auto Req ID 462105BR

Job Code IT Information Technology

Affiliate Sponsor Entergy

Seniority Level Entry level

Employment Type Full-time

Job Function Information Technology

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