Equity Staffing Group
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Direct message the job poster from Equity Staffing Group
Equity Staffing Group is currently staffing a Desktop Support Technician for on-site/field work in Topeka, KS. This is contract work with a Fortune 100 organization.
Our client serves more than 85 million people and has a reputation for bold ideas.
If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Location : Topeka, KS 66618
Duration : 1 Year contract to start, potential for extension or conversion to FTE
Rate : $26.00/Hr
Start Date : ASAP
Description
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
Responsibilities
Install, configure, and maintain hardware and software components on company devices.
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate records of hardware inventory.
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audio‑visual systems, ruggedized laptops, virus kiosks and other equipment.
Qualifications
High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
Proven experience (2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
Excellent communication skills, both verbal and written, with a customer‑oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast‑paced environment.
Strong problem‑solving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver’s license.
If required to travel, they will drive a company vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and break down complex concepts for users to understand.
Physical Requirements
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
Primarily office-based, with on-site visits to different departments and locations.
May require occasional after‑hours or weekend support for critical issues or planned system maintenance. Extensive driving to sites within Company service area (in a company provided vehicle). Candidate will be working on-site in Topeka, KS. Core hours are Monday through Friday 7a-4p with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site.
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
We welcome you to learn more about our company by visiting www.equitystaffing.com
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Energy Technology
Referrals increase your chances of interviewing at Equity Staffing Group by 2x
Get notified about new Desktop Support Technician jobs in
Topeka, KS .
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Direct message the job poster from Equity Staffing Group
Equity Staffing Group is currently staffing a Desktop Support Technician for on-site/field work in Topeka, KS. This is contract work with a Fortune 100 organization.
Our client serves more than 85 million people and has a reputation for bold ideas.
If you enjoy working with energetic people in a collaborative environment, we want to speak with you!
Location : Topeka, KS 66618
Duration : 1 Year contract to start, potential for extension or conversion to FTE
Rate : $26.00/Hr
Start Date : ASAP
Description
The Workstation Support Technician plays a vital role in ensuring the smooth operation and maintenance of an organization's computer workstations and related equipment. This role is responsible for providing technical assistance to end users, diagnosing and resolving hardware and software issues, and contributing to the overall efficiency of the organization's IT environment. The Workstation Support Technician is a key point of contact for troubleshooting and technical support, enabling end users to effectively utilize their workstations and technology tools.
Responsibilities
Install, configure, and maintain hardware and software components on company devices.
Provide timely and effective technical support to end-users through various communication channels (in-person, remote, email, phone).
Diagnose and resolve hardware and software problems, ranging from basic issues to complex technical challenges.
Assist in the setup and configuration of new workstations, including user accounts, email, and necessary applications.
Respond to and prioritize support requests based on urgency and impact on business operations.
Troubleshoot network connectivity and printer-related issues.
Maintain accurate records of hardware inventory.
Educate end-users on basic troubleshooting techniques and best practices to minimize technical issues.
Contribute to the development of documentation and guides for common technical procedures.
Maintain accurate records of user-reported issues, troubleshooting steps taken, and problem resolution outcomes in a ticket tracking system.
Stay current with industry trends and advancements in workstation technology.
Other competencies as required by specific assignments may include knowledge of audio‑visual systems, ruggedized laptops, virus kiosks and other equipment.
Qualifications
High school diploma or equivalent; associate or bachelor’s degree in a relevant field preferred.
Proven experience (2 years) as a workstation support technician or in a similar technical support role.
Proficiency in diagnosing and resolving hardware, software, and network issues in a Windows environment.
Communicate effectively with both technical and non-technical users, providing clear instructions and assistance.
Strong knowledge of operating systems, productivity software, and office applications.
Familiarity with DNS, Active Directory (what it does and how it works), and VPN.
Excellent communication skills, both verbal and written, with a customer‑oriented approach.
Ability to adapt to changing priorities and manage multiple tasks in a fast‑paced environment.
Strong problem‑solving skills and the ability to think critically under pressure.
Adept at working independently as well as collaboratively within a team.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
Prior customer service experience including face to face and via phone.
Candidate must have valid state issued driver’s license.
If required to travel, they will drive a company vehicle.
Soft skills will be considered as well as technical capabilities. Soft skills will include someone that fits in with the team, who can work with customers and break down complex concepts for users to understand.
Physical Requirements
The ability to lift and carry computer equipment and peripherals weighing up to 70 pounds.
Comfortable performing tasks that involve bending, kneeling, and reaching in tight spaces.
Primarily office-based, with on-site visits to different departments and locations.
May require occasional after‑hours or weekend support for critical issues or planned system maintenance. Extensive driving to sites within Company service area (in a company provided vehicle). Candidate will be working on-site in Topeka, KS. Core hours are Monday through Friday 7a-4p with some flexibility, and opportunities for OT. There may be opportunities for remote work, but primary work will be performed on-site.
Equity Staffing Group is one of the fastest growing Native American owned staffing companies in the United States. We are a certified Minority Business Enterprise (MBE) by the National Minority Supplier Development Council (NMSDC) and the Rocky Mountain Minority Supplier Development Council (RMMSDC).
Equity Staffing Group is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Equity Staffing Group will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
We welcome you to learn more about our company by visiting www.equitystaffing.com
Seniority level
Associate
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Energy Technology
Referrals increase your chances of interviewing at Equity Staffing Group by 2x
Get notified about new Desktop Support Technician jobs in
Topeka, KS .
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr