Schreiber Foods
Job Category:
Global IT
Job Family:
Service Desk & Support
Job Description:
The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network‑connected lab and plant equipment, etc. They coordinate and communicate Global IT system outages and support the plants through downtime. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.
This role is 100% on‑site at our Stephenville, TX manufacturing facility.
Relocation Benefits:
Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for this position.
What you’ll do: Tactical / Technical
Provides support and follow‑up to partners with hardware, phone, or other identified IT support items or process issues.
Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.
Focuses on proactive support and directing that work to the proper support teams.
Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
Utilizes the Service Management tool to enter issues and requests. Updates until complete.
Communicates system outages to those affected at assigned plant(s).
Rolls out new processes, hardware, or software.
Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
Provides 24x7 support for plant/region as needed.
Strategic
Participates in or leads small‑medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
Utilizes the service management tool to provide trend analysis and recommendations for improvements.
Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
Communicates updates to the right audiences at the plant.
Supports Global IT strategic initiatives.
Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
Creates IT documentation for plant support processes.
Follows and demonstrates an understanding of information technologies processes and best practices.
Remains current in field by taking classes and doing research.
Leadership
Seeks opportunities for improvements. Pursues and implements.
Displays Schreiber Foods Partner Qualities.
Provides feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams. Raises and resolves issues.
Acts as an advocate for our partners in terms of their needs for technology.
Keeps the plant leaders up‑to‑date on IT projects, changes and value provided.
What you need to succeed:
Bachelor's or Associate’s Degree plus 5 or more years of related experience in IT, Business, or related field.
IT computer support experience in a manufacturing environment is preferred.
Information systems experience supporting hardware, operating systems and network devices in a large enterprise environment.
Successful track record of troubleshooting issues, initiating and implementing process improvements and driving overall results.
2+ years of related experience plus a Bachelor’s Degree – or – 5+ years of related experience plus an Associate’s Degree.
Skills:
Ability to communicate effectively – written and verbal. English is required.
Excellent customer service skills and positive attitude.
In‑depth knowledge of MS Office applications.
Be able to handle multiple tasks simultaneously and prioritize tasks and projects based on business needs.
Be able to influence in order to make improvements.
Strong initiative is a must.
Eligible partners will receive:
TWO retirement benefits:
Employee Stock Ownership Plan (ESOP) from day one plus an 8% 401(k) match into the ESOP and an additional approximately 8% contribution toward retirement savings every year.
Earn bonus pay:
Opportunity to earn incentive pay twice a year when company goals are met.
Relocation incentive:
$10,000 relocation bonus plus a generous relocation package if relocating more than 50 miles for a U.S. salaried position.
Childcare support:
Up to $5,000 annually to help with childcare costs.
Health incentives:
Earn $1,200 in your HSA or a cash payout for prevention activities, and use a $600 lifestyle spending account for health, fitness, weight management, mental health and wellness reimbursements.
Professional development:
Tuition reimbursement available.
Comprehensive benefits:
Medical, prescription drug, dental and vision benefits starting day one, plus onsite nurse and mental health counselor.
Supporting community:
Partners Helping Partners program offers mutual aid among employees.
Sound like a company you’d like to be a part of? Click Apply.
Need extra assistance with the application process? Contact recruiting@schreiberfoods.com or call 920-437-7601.
For positions that require any amount of travel: Valid driver’s license, auto insurance (at least state minimum), acceptable driving record as determined by Schreiber Foods, and a vehicle that will ensure the applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Want to be alerted of new openings? Sign in and click the Job Alerts button at the upper‑right corner to create a job alert.
#J-18808-Ljbffr
Global IT
Job Family:
Service Desk & Support
Job Description:
The IT Plant Support (ITPS) Analyst enables IT technical support to partners at our plant locations and contributes to Global IT projects and capabilities. The ITPS Analyst ensures service level agreements for IT systems and function are met including workstations, phones, servers, networking equipment, network‑connected lab and plant equipment, etc. They coordinate and communicate Global IT system outages and support the plants through downtime. This role works closely with many Global IT teams and business units to support technologies critical to plant and business applications and their performance, availability, and security.
This role is 100% on‑site at our Stephenville, TX manufacturing facility.
Relocation Benefits:
Receive a $10,000 relocation bonus PLUS a generous relocation package if relocating more than 50 miles for this position.
What you’ll do: Tactical / Technical
Provides support and follow‑up to partners with hardware, phone, or other identified IT support items or process issues.
Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.
Focuses on proactive support and directing that work to the proper support teams.
Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
Utilizes the Service Management tool to enter issues and requests. Updates until complete.
Communicates system outages to those affected at assigned plant(s).
Rolls out new processes, hardware, or software.
Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
Provides 24x7 support for plant/region as needed.
Strategic
Participates in or leads small‑medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
Utilizes the service management tool to provide trend analysis and recommendations for improvements.
Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
Communicates updates to the right audiences at the plant.
Supports Global IT strategic initiatives.
Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
Creates IT documentation for plant support processes.
Follows and demonstrates an understanding of information technologies processes and best practices.
Remains current in field by taking classes and doing research.
Leadership
Seeks opportunities for improvements. Pursues and implements.
Displays Schreiber Foods Partner Qualities.
Provides feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams. Raises and resolves issues.
Acts as an advocate for our partners in terms of their needs for technology.
Keeps the plant leaders up‑to‑date on IT projects, changes and value provided.
What you need to succeed:
Bachelor's or Associate’s Degree plus 5 or more years of related experience in IT, Business, or related field.
IT computer support experience in a manufacturing environment is preferred.
Information systems experience supporting hardware, operating systems and network devices in a large enterprise environment.
Successful track record of troubleshooting issues, initiating and implementing process improvements and driving overall results.
2+ years of related experience plus a Bachelor’s Degree – or – 5+ years of related experience plus an Associate’s Degree.
Skills:
Ability to communicate effectively – written and verbal. English is required.
Excellent customer service skills and positive attitude.
In‑depth knowledge of MS Office applications.
Be able to handle multiple tasks simultaneously and prioritize tasks and projects based on business needs.
Be able to influence in order to make improvements.
Strong initiative is a must.
Eligible partners will receive:
TWO retirement benefits:
Employee Stock Ownership Plan (ESOP) from day one plus an 8% 401(k) match into the ESOP and an additional approximately 8% contribution toward retirement savings every year.
Earn bonus pay:
Opportunity to earn incentive pay twice a year when company goals are met.
Relocation incentive:
$10,000 relocation bonus plus a generous relocation package if relocating more than 50 miles for a U.S. salaried position.
Childcare support:
Up to $5,000 annually to help with childcare costs.
Health incentives:
Earn $1,200 in your HSA or a cash payout for prevention activities, and use a $600 lifestyle spending account for health, fitness, weight management, mental health and wellness reimbursements.
Professional development:
Tuition reimbursement available.
Comprehensive benefits:
Medical, prescription drug, dental and vision benefits starting day one, plus onsite nurse and mental health counselor.
Supporting community:
Partners Helping Partners program offers mutual aid among employees.
Sound like a company you’d like to be a part of? Click Apply.
Need extra assistance with the application process? Contact recruiting@schreiberfoods.com or call 920-437-7601.
For positions that require any amount of travel: Valid driver’s license, auto insurance (at least state minimum), acceptable driving record as determined by Schreiber Foods, and a vehicle that will ensure the applicant can meet the travel necessities of the position are required.
Schreiber requires that an employee have authorization to work in the country in which the role is based. In the event an applicant does not have current work authorization, Schreiber will determine, in its sole discretion, whether to sponsor an individual for work authorization. However, based on immigration requirements, not all roles are suitable for sponsorship.
An Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Want to be alerted of new openings? Sign in and click the Job Alerts button at the upper‑right corner to create a job alert.
#J-18808-Ljbffr