Bombardier
General Manager - Aircraft Maintenance Service Center
Bombardier, Florida, New York, United States
General Manager, Service Center - Fort Wayne, IN
This position is based in Fort Wayne, Indiana.
When applicable, Bombardier promotes flexible and hybrid work policies.
Why Join Bombardier? Bombardier designs, builds and maintains the world’s peak‑performing aircraft for the world’s most discerning people, businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible. By prioritizing employee growth and development, Bombardier empowers everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Benefits Program
Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
Responsibilities
Operational Leadership
Manage day‑to‑day operations of the Fort Wayne service center, ensuring timely and high‑quality maintenance, repair, and overhaul (MRO) services.
Implement Bombardier processes and standards to maintain operational excellence.
Financial Management
Develop and manage the service center’s budget, driving profitability and cost efficiency.
Monitor KPIs and take corrective actions to meet financial targets.
Customer Experience
Ensure exceptional customer service and act as the primary point of contact for key clients.
Resolve escalated issues promptly and maintain strong customer relationships.
Team Leadership
Lead and develop a high‑performing team, including technicians, planners, and support staff.
Oversee recruitment, training, and performance management.
Compliance & Safety
Ensure adherence to all regulatory requirements (FAA, EASA, etc.) and Bombardier quality standards.
Promote a strong safety culture throughout the service center.
Continuous Improvement
Drive initiatives to improve turnaround times, reduce costs, and enhance customer satisfaction.
Implement Lean and best practices for operational efficiency.
Qualifications
Bachelor’s degree in Aviation Management, Engineering, or related field (MBA preferred).
10+ years of experience in aerospace aftermarket or MRO operations, with 5+ years in a leadership role.
Strong knowledge of regulatory compliance and quality systems.
Proven ability to manage budgets and lead large teams effectively.
Excellent communication and problem‑solving skills.
Core Competencies
Leadership & People Development
Customer‑Centric Approach
Financial Acumen
Operational Excellence
Safety & Compliance Focus
Now that you can see yourself in this role, apply and join the Bombardier Team!
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job: General Manager, Service Center - Fort Wayne, IN Primary Location: Fort Wayne, IN Organization: Bombardier Shift: Day Employee Status: Regular Requisition: 10481
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When applicable, Bombardier promotes flexible and hybrid work policies.
Why Join Bombardier? Bombardier designs, builds and maintains the world’s peak‑performing aircraft for the world’s most discerning people, businesses, governments and militaries. Working at Bombardier means operating at the highest level. Every day you are part of a team that delivers superior experiences and products, pushing the boundaries of what’s possible. By prioritizing employee growth and development, Bombardier empowers everyone to reach their full potential on their own terms, because the best work happens when you are free to be yourself and share your unique expertise.
Benefits Program
Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program
Responsibilities
Operational Leadership
Manage day‑to‑day operations of the Fort Wayne service center, ensuring timely and high‑quality maintenance, repair, and overhaul (MRO) services.
Implement Bombardier processes and standards to maintain operational excellence.
Financial Management
Develop and manage the service center’s budget, driving profitability and cost efficiency.
Monitor KPIs and take corrective actions to meet financial targets.
Customer Experience
Ensure exceptional customer service and act as the primary point of contact for key clients.
Resolve escalated issues promptly and maintain strong customer relationships.
Team Leadership
Lead and develop a high‑performing team, including technicians, planners, and support staff.
Oversee recruitment, training, and performance management.
Compliance & Safety
Ensure adherence to all regulatory requirements (FAA, EASA, etc.) and Bombardier quality standards.
Promote a strong safety culture throughout the service center.
Continuous Improvement
Drive initiatives to improve turnaround times, reduce costs, and enhance customer satisfaction.
Implement Lean and best practices for operational efficiency.
Qualifications
Bachelor’s degree in Aviation Management, Engineering, or related field (MBA preferred).
10+ years of experience in aerospace aftermarket or MRO operations, with 5+ years in a leadership role.
Strong knowledge of regulatory compliance and quality systems.
Proven ability to manage budgets and lead large teams effectively.
Excellent communication and problem‑solving skills.
Core Competencies
Leadership & People Development
Customer‑Centric Approach
Financial Acumen
Operational Excellence
Safety & Compliance Focus
Now that you can see yourself in this role, apply and join the Bombardier Team!
Bombardier is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Job: General Manager, Service Center - Fort Wayne, IN Primary Location: Fort Wayne, IN Organization: Bombardier Shift: Day Employee Status: Regular Requisition: 10481
#J-18808-Ljbffr