Preligens
Manager, Sales Support
Posted 06.12.2025 — Safran Cabin, Carson, California, United States. Permanent full‑time position for a professional with a Bachelor’s Degree and over 5 years experience in order management and leading teams. Salary range: $78,130–$122,770.
Job Overview Powering teamwork, we need a Manager, Sales Support to lead the Customer Support team, ensuring accurate order processing, customer RFQs, and billing while collaborating with Supply Chain and Program Management to resolve issues.
Key Responsibilities
Process internal and external purchase orders and requests in a timely manner.
Review customer orders (EDI, web portal, e‑mail) for accuracy.
Proactively identify and resolve order issues, maintaining customer satisfaction.
Understand and document all aspects of the Order Management process.
Train Order Processors and provide guidance on issue resolution.
Evaluate, refine, and document current processes and procedures.
Partner with Sales, Operations, Quality & Finance to streamline inter‑departmental processes.
Maintain and update the order processing manual and daily order deck.
Monitor order processing productivity and SOM activity.
Resolve complex customer issues and develop solutions.
Maintain accurate reporting on customers and internal teams.
Manage backlog and billing processes.
Continuously train team on M3 products and order processes.
Job Requirements We welcome diverse team players with strong interpersonal skills.
Team oriented
Process focused
Open & honest communication
Quality minded
Perseverance and honor commitments
Recognition of success
Execution with urgency
Creation of solutions
Customer focused
Education : Bachelor’s degree in Business or related field (preferred).
Experience : 5+ years in Order Management processing; 2+ years leading or managing people.
Other Skills : Problem‑solving, well‑organized, detail‑oriented, accurate, excellent written and verbal communication, advanced Microsoft Excel, PowerPoint, Word. Knowledge of basic ERP/MRP functions preferred.
Additional Information Safran Cabin headquarters are in Huntington Beach, California, with a global presence of more than 11,000 employees across 36 sites.
Benefits include health care, life insurance, 401(k) with match, paid time off, personal development courses, tuition reimbursement, and a bonus potential for management roles.
EEO Statement Safran Cabin welcomes diverse contributions and provides equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity, marital status, pregnancy, age, national origin, ancestry, disability, military or veteran status, citizenship, or any other characteristic protected by applicable laws.
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Job Overview Powering teamwork, we need a Manager, Sales Support to lead the Customer Support team, ensuring accurate order processing, customer RFQs, and billing while collaborating with Supply Chain and Program Management to resolve issues.
Key Responsibilities
Process internal and external purchase orders and requests in a timely manner.
Review customer orders (EDI, web portal, e‑mail) for accuracy.
Proactively identify and resolve order issues, maintaining customer satisfaction.
Understand and document all aspects of the Order Management process.
Train Order Processors and provide guidance on issue resolution.
Evaluate, refine, and document current processes and procedures.
Partner with Sales, Operations, Quality & Finance to streamline inter‑departmental processes.
Maintain and update the order processing manual and daily order deck.
Monitor order processing productivity and SOM activity.
Resolve complex customer issues and develop solutions.
Maintain accurate reporting on customers and internal teams.
Manage backlog and billing processes.
Continuously train team on M3 products and order processes.
Job Requirements We welcome diverse team players with strong interpersonal skills.
Team oriented
Process focused
Open & honest communication
Quality minded
Perseverance and honor commitments
Recognition of success
Execution with urgency
Creation of solutions
Customer focused
Education : Bachelor’s degree in Business or related field (preferred).
Experience : 5+ years in Order Management processing; 2+ years leading or managing people.
Other Skills : Problem‑solving, well‑organized, detail‑oriented, accurate, excellent written and verbal communication, advanced Microsoft Excel, PowerPoint, Word. Knowledge of basic ERP/MRP functions preferred.
Additional Information Safran Cabin headquarters are in Huntington Beach, California, with a global presence of more than 11,000 employees across 36 sites.
Benefits include health care, life insurance, 401(k) with match, paid time off, personal development courses, tuition reimbursement, and a bonus potential for management roles.
EEO Statement Safran Cabin welcomes diverse contributions and provides equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity, marital status, pregnancy, age, national origin, ancestry, disability, military or veteran status, citizenship, or any other characteristic protected by applicable laws.
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