Crystal Water Plumbing
The Service Manager is responsible for overseeing the daily operations of the service department, ensuring top‑quality customer experiences, and leading a team of service technicians. This key leadership role involves managing schedules, resolving escalated customer issues, maintaining high service standards, and supporting technician development and performance.
Key Responsibilities:
Supervise and support service technicians, providing coaching, training, and performance feedback.
Oversee scheduling, dispatch, and job assignments to maximize efficiency and customer satisfaction.
Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
Monitor service quality, review completed jobs, and implement improvements as needed.
Track department metrics, including sold hours, revenue goals, and customer satisfaction scores.
Assist with hiring, onboarding, and ongoing training of service team members.
Ensure compliance with company SOPs, safety standards, and local plumbing codes.
Collaborate with office staff and other managers to optimize workflow and communication.
Participate in regular management meetings and contribute to company growth initiatives.
Qualifications:
3+ years of experience in a service management or supervisory role (plumbing or home services preferred).
Strong leadership, communication, and problem‑solving skills.
Proven ability to motivate and develop technicians.
Experience with scheduling/dispatch software (Field Pulse or similar a plus).
Customer‑focused mindset with a commitment to quality and professionalism.
Knowledge of local plumbing codes and industry best practices.
Valid driver’s license; ability to pass a background check.
Compensation & Benefits:
Competitive salary plus performance bonuses.
Paid vacation and sick leave.
401(k), training, and opportunities for advancement.
Supportive, team‑oriented company culture.
Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Other
Industries:
Construction
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Key Responsibilities:
Supervise and support service technicians, providing coaching, training, and performance feedback.
Oversee scheduling, dispatch, and job assignments to maximize efficiency and customer satisfaction.
Handle escalated customer inquiries and complaints, ensuring prompt and professional resolution.
Monitor service quality, review completed jobs, and implement improvements as needed.
Track department metrics, including sold hours, revenue goals, and customer satisfaction scores.
Assist with hiring, onboarding, and ongoing training of service team members.
Ensure compliance with company SOPs, safety standards, and local plumbing codes.
Collaborate with office staff and other managers to optimize workflow and communication.
Participate in regular management meetings and contribute to company growth initiatives.
Qualifications:
3+ years of experience in a service management or supervisory role (plumbing or home services preferred).
Strong leadership, communication, and problem‑solving skills.
Proven ability to motivate and develop technicians.
Experience with scheduling/dispatch software (Field Pulse or similar a plus).
Customer‑focused mindset with a commitment to quality and professionalism.
Knowledge of local plumbing codes and industry best practices.
Valid driver’s license; ability to pass a background check.
Compensation & Benefits:
Competitive salary plus performance bonuses.
Paid vacation and sick leave.
401(k), training, and opportunities for advancement.
Supportive, team‑oriented company culture.
Seniority level:
Mid‑Senior
Employment type:
Full‑time
Job function:
Other
Industries:
Construction
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