GEICO
Operations Leader / Supervisor
Base pay range: $72,000 – $103,525 per year.
We are looking for a dynamic leader to join GEICO’s growing Sales organization. You will lead and develop associates, guiding them to deliver exceptional customer experiences. Minimum two years of supervisory experience managing teams and a commitment to excellence are required.
Leadership Behaviors
Ownership : Take responsibility for outcomes in all scenarios.
Adaptability : Navigate dynamic environments with creativity and resilience.
Leading People : Empower individuals and teams to achieve their best.
Collaboration : Build and strengthen partnerships across organizational lines.
Driving Value : Use data‑driven insights to align actions with strategic goals.
What You’ll Do
Lead, mentor, and inspire a team of associates to deliver exceptional service that delights customers and builds trust.
Leverage prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
Monitor and evaluate team performance using KPIs to enhance efficiency, customer satisfaction, and retention.
Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
Collaborate with leadership and cross‑functional teams to identify and implement process improvements that enhance the customer experience.
Serve as a resource for team members on insurance‑related questions, providing mentorship and training to build their industry knowledge.
What We’re Looking For
Bachelor’s or Associate’s degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
Proven ability to motivate, inspire, and develop high‑performing teams in a customer‑centric environment.
Strong results orientation, with a history of meeting or exceeding performance goals.
Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
Ability to analyze data and metrics to inform decision‑making and improve customer outcomes.
Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
Benefits & Perks
Meaningful impact by resolving issues and enhancing customer satisfaction.
Inclusive culture valuing diversity, collaboration, and innovation.
Hybrid work model—80% in‑office, 20% remote after training; additional flexibility via GEICO Flex Program.
Professional growth through industry‑leading training programs, licensing and continuing education at no cost, and leadership development programs.
Health & wellness: Comprehensive healthcare and well‑being support available on Day 1.
401(k) with 6% pre‑tax contribution and 100% match up to 6% of eligible earnings.
Access to additional benefits such as mental healthcare, fertility and adoption assistance.
Increased Earnings Potential
Pay transparency: Starting salary between $72,000 and $103,525 annually.
Incentives and recognition via corporate‑wide bonus programs for top performers.
Equal Employment Opportunity GEICO’s equal employment opportunity policy provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Business Development
Get notified about new Operations Supervisor jobs in Tampa, FL.
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We are looking for a dynamic leader to join GEICO’s growing Sales organization. You will lead and develop associates, guiding them to deliver exceptional customer experiences. Minimum two years of supervisory experience managing teams and a commitment to excellence are required.
Leadership Behaviors
Ownership : Take responsibility for outcomes in all scenarios.
Adaptability : Navigate dynamic environments with creativity and resilience.
Leading People : Empower individuals and teams to achieve their best.
Collaboration : Build and strengthen partnerships across organizational lines.
Driving Value : Use data‑driven insights to align actions with strategic goals.
What You’ll Do
Lead, mentor, and inspire a team of associates to deliver exceptional service that delights customers and builds trust.
Leverage prior leadership expertise to guide team members in resolving complex customer inquiries and claims.
Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
Monitor and evaluate team performance using KPIs to enhance efficiency, customer satisfaction, and retention.
Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
Collaborate with leadership and cross‑functional teams to identify and implement process improvements that enhance the customer experience.
Serve as a resource for team members on insurance‑related questions, providing mentorship and training to build their industry knowledge.
What We’re Looking For
Bachelor’s or Associate’s degree with 2+ years of supervisory experience or a minimum of 4 years of supervisory experience in lieu of a degree (high school diploma or equivalent required).
Experience successfully managing teams in insurance, financial services, call center, retail or other industries.
Ability to obtain and/or maintain an active Property & Casualty Insurance License or Personal Insurance License (required).
Proven ability to motivate, inspire, and develop high‑performing teams in a customer‑centric environment.
Strong results orientation, with a history of meeting or exceeding performance goals.
Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
Ability to analyze data and metrics to inform decision‑making and improve customer outcomes.
Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
Benefits & Perks
Meaningful impact by resolving issues and enhancing customer satisfaction.
Inclusive culture valuing diversity, collaboration, and innovation.
Hybrid work model—80% in‑office, 20% remote after training; additional flexibility via GEICO Flex Program.
Professional growth through industry‑leading training programs, licensing and continuing education at no cost, and leadership development programs.
Health & wellness: Comprehensive healthcare and well‑being support available on Day 1.
401(k) with 6% pre‑tax contribution and 100% match up to 6% of eligible earnings.
Access to additional benefits such as mental healthcare, fertility and adoption assistance.
Increased Earnings Potential
Pay transparency: Starting salary between $72,000 and $103,525 annually.
Incentives and recognition via corporate‑wide bonus programs for top performers.
Equal Employment Opportunity GEICO’s equal employment opportunity policy provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Business Development
Get notified about new Operations Supervisor jobs in Tampa, FL.
#J-18808-Ljbffr