ICF
Program Specialist, Energy Efficiency
Hybrid – Kansas City Metropolitan Area (KS/MO)
Overview Ready to make a difference? Are you passionate about sustainability and making a real impact in communities? Join our team as a Program Specialist and support the delivery of residential utility programs that reduce energy use and lower bills—especially for underserved and disadvantaged communities. The selected candidate will support the planning and execution of our Energy Efficiency programs in the Midwest. As a Program Specialist, you will collaborate with implementation teams to ensure high‑quality installations and exceptional customer service; coordinate program delivery across operations, customer engagement, client communications, and quality assurance; manage subcontractors and drive operational efficiency; and build strong relationships with trade allies and community stakeholders aligned with energy efficiency goals.
Responsibilities
Management of energy efficiency program performance, including internal operations, customer engagement, client communications, and quality assurance.
Drive operational efficiency to meet program goals.
Manage subcontractors, establish milestones and monitor adherence to program plans and schedules, identify program problems and develop solutions.
Monitor and manage daily processes to ensure tasks are completed on time, resources are utilized efficiently, and workflows align with established standards.
Escalate issues promptly by identifying risks or bottlenecks early and communicating them to the appropriate stakeholders for resolution.
Coordinate with program operations team to produce monthly program financial reporting and forecasting.
Coordinate with client and other stakeholders to ensure all program objectives are met, and adjust as needed.
Build and maintain relationships with trade allies and community stakeholders aligned with energy efficiency initiatives.
Collaborate with regional and national ICF teams to provide national cohesiveness and bring efficiency & best practices to energy efficiency programs in Missouri.
Document and update program SOPs, process flows and workflow diagrams to ensure efficiency and consistency.
This is a hybrid position with a requirement to be in the local MO ICF office 1‑2 times a week as well as limited travel.
Minimum Qualifications
Bachelor's in Business, Energy, Environment or related (or applicants can substitute one year of related experience for one year of education).
2+ years of professional experience in energy, consulting, program/project coordination and/or related experience.
Must be able to pass a background check and drug screening.
Preferred Qualifications
Understanding of HVAC systems, energy efficiency measures, and building performance.
Previous sales or outreach experience, specifically with HVAC residential customers and contractors.
Experience and knowledge of residential energy efficiency.
Certified Energy Manager or BPI credentials.
Strong communication skills with a customer‑first mindset, exceptional attention to detail, and excellent time management skills.
Experience with Microsoft Office Suite (PowerPoint, Word, Teams, Excel, and Outlook).
Benefits
Quality of life: Flexible workplace arrangements, work‑life balance, employee wellbeing programs.
Investment in the community: Donation matching, volunteer opportunities.
Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such as LinkedIn Learning.
Any many, many more (Ask your recruiter for more details!).
Work Environment This is a hybrid position with a requirement to be in the local MO ICF office 1‑2 times a week as well as limited travel.
Pay Range $67,020.00 - $113,934.00 (Kansas City, MO)
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Business Consulting and Services
EEO and Accommodation Statement ICF is an equal opportunity employer. We empower our employees to share their expertise and collaborate with others to achieve personal and professional goals. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in Benefits Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure all candidates have an equal opportunity to succeed.
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Overview Ready to make a difference? Are you passionate about sustainability and making a real impact in communities? Join our team as a Program Specialist and support the delivery of residential utility programs that reduce energy use and lower bills—especially for underserved and disadvantaged communities. The selected candidate will support the planning and execution of our Energy Efficiency programs in the Midwest. As a Program Specialist, you will collaborate with implementation teams to ensure high‑quality installations and exceptional customer service; coordinate program delivery across operations, customer engagement, client communications, and quality assurance; manage subcontractors and drive operational efficiency; and build strong relationships with trade allies and community stakeholders aligned with energy efficiency goals.
Responsibilities
Management of energy efficiency program performance, including internal operations, customer engagement, client communications, and quality assurance.
Drive operational efficiency to meet program goals.
Manage subcontractors, establish milestones and monitor adherence to program plans and schedules, identify program problems and develop solutions.
Monitor and manage daily processes to ensure tasks are completed on time, resources are utilized efficiently, and workflows align with established standards.
Escalate issues promptly by identifying risks or bottlenecks early and communicating them to the appropriate stakeholders for resolution.
Coordinate with program operations team to produce monthly program financial reporting and forecasting.
Coordinate with client and other stakeholders to ensure all program objectives are met, and adjust as needed.
Build and maintain relationships with trade allies and community stakeholders aligned with energy efficiency initiatives.
Collaborate with regional and national ICF teams to provide national cohesiveness and bring efficiency & best practices to energy efficiency programs in Missouri.
Document and update program SOPs, process flows and workflow diagrams to ensure efficiency and consistency.
This is a hybrid position with a requirement to be in the local MO ICF office 1‑2 times a week as well as limited travel.
Minimum Qualifications
Bachelor's in Business, Energy, Environment or related (or applicants can substitute one year of related experience for one year of education).
2+ years of professional experience in energy, consulting, program/project coordination and/or related experience.
Must be able to pass a background check and drug screening.
Preferred Qualifications
Understanding of HVAC systems, energy efficiency measures, and building performance.
Previous sales or outreach experience, specifically with HVAC residential customers and contractors.
Experience and knowledge of residential energy efficiency.
Certified Energy Manager or BPI credentials.
Strong communication skills with a customer‑first mindset, exceptional attention to detail, and excellent time management skills.
Experience with Microsoft Office Suite (PowerPoint, Word, Teams, Excel, and Outlook).
Benefits
Quality of life: Flexible workplace arrangements, work‑life balance, employee wellbeing programs.
Investment in the community: Donation matching, volunteer opportunities.
Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such as LinkedIn Learning.
Any many, many more (Ask your recruiter for more details!).
Work Environment This is a hybrid position with a requirement to be in the local MO ICF office 1‑2 times a week as well as limited travel.
Pay Range $67,020.00 - $113,934.00 (Kansas City, MO)
Seniority level Entry level
Employment type Full‑time
Job function Other
Industries Business Consulting and Services
EEO and Accommodation Statement ICF is an equal opportunity employer. We empower our employees to share their expertise and collaborate with others to achieve personal and professional goals. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in Benefits Coverage Act.
Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. The use of artificial intelligence (AI) tools to generate or assist with responses during interviews is not permitted. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure all candidates have an equal opportunity to succeed.
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