Connecticut
Eligibility Services Specialist (Hybrid) - #251219-7168SH-001
Connecticut, Bridgeport, California, United States, 93517
Introduction
The State of Connecticut, Department of Social Services (DSS) is currently accepting applications from qualified agency employees for multiple Eligibility Services Specialist positions. We are actively recruiting to fill vacancies in the Benefits and Eligibility Processing Units (Generalist, Regional Processing Unit), Temporary Family Assistance (TFA), and in the Long Term Supports and Services (LTSS). Position Highlights: Full-time, 40 hours per week First (1st) shift Monday - Friday 8:30 a.m. - 5:00 p.m. Positions are available in Bridgeport, Danbury, Hartford, Manchester, Middletown, New Britain, New Haven, Norwich, Torrington, Stamford, Waterbury, and Windham (Willimantic). Please Note: Candidates must detail their relevant work experience and training on their Master Application to support their desired work location selection: Benefits and Eligibility Processing Units, Temporary Family Assistance (TFA), Long Term Supports and Services (LTSS). What’s In It For You: Visit our new State Employee Benefits Overview page! Professional growth and paid professional development opportunities. A healthy work-life balance to all employees. State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loan forgiveness after 10 years of service. Click here for more information. We hope you take this opportunity to continue your career and make an impaCT!
Purpose of Job Class (Nature of Work) In the Departments of Children and Families and Social Services this class is accountable for acting as a working supervisor and policy specialist in the provision of eligibility services to clients of the department's various assistance programs and may provide a broad range of client services and economic support aimed at maintaining or achieving a client's full potential for self‑direction, self‑reliance and independent living.
Examples of Duties Plans unit workflow and determines priorities; Schedules, assigns, oversees and reviews work; Establishes and maintains unit procedures; Provides staff training and assistance including monitoring and assessing current and projected needs; Conducts or assists in conducting performance evaluations; Acts as liaison with operating units, agencies and outside officials such as third party providers, social services agencies and attorneys regarding unit policies and procedures; Provides technical and procedural support to staff; Acts as liaison with Eligibility Services Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures; Acts as unit policy specialist in difficult, unusual and/or complex case resolution; Facilitates the resolution of systems and data problems; Provides eligibility services and/or vocational services to clients assigned to individual caseload; Conducts in‑depth interviews with applicants experiencing difficulty in meeting program eligibility requirements; Evaluates clients' financial needs and stabilizes economic situation by providing necessary assistance and services; Periodically reviews eligibility to ensure correct benefits level; Conducts comprehensive social services assessment to identify potential barriers to employability; Provides necessary eligibility, employment and supportive services to reduce barriers and promote self‑sufficiency; Monitors client progress with employability plan and takes appropriate actions including conciliation and/or sanctioning; May make recommendations on policies or standards; May prepare reports and correspondence; May provide client orientation to agency programs and support services; May be responsible for agency components of client Independence Plans; May make presentations within agency and/or community; Performs related duties as required.
Knowledge, Skill and Ability Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; and ability to interpret and apply relevant state and federal laws, statutes and regulations; available community support and social services resources; common individual and/or family financial practices and investments; Eligibility Management System; Knowledge of counseling and interviewing techniques; employment problems of economically disadvantaged and issues which are barriers to employment; Skills interpersonal skills; oral and written communication skills; interviewing skills; problem solving skills; Ability to maintain client records and prepare reports; Training ability; Supervisory ability.
Minimum Qualifications – General Experience Six (6) years of experience in the determination of client eligibility for public assistance.
Minimum Qualifications – Special Experience One (1) year of the General Experience must have been at the level of an Eligibility Services Worker.
Minimum Qualifications – Substitutions Allowed College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
Acknowledgement As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.
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Purpose of Job Class (Nature of Work) In the Departments of Children and Families and Social Services this class is accountable for acting as a working supervisor and policy specialist in the provision of eligibility services to clients of the department's various assistance programs and may provide a broad range of client services and economic support aimed at maintaining or achieving a client's full potential for self‑direction, self‑reliance and independent living.
Examples of Duties Plans unit workflow and determines priorities; Schedules, assigns, oversees and reviews work; Establishes and maintains unit procedures; Provides staff training and assistance including monitoring and assessing current and projected needs; Conducts or assists in conducting performance evaluations; Acts as liaison with operating units, agencies and outside officials such as third party providers, social services agencies and attorneys regarding unit policies and procedures; Provides technical and procedural support to staff; Acts as liaison with Eligibility Services Supervisor concerning unit training needs, practical program implementation problems and effectiveness of unit workflow procedures; Acts as unit policy specialist in difficult, unusual and/or complex case resolution; Facilitates the resolution of systems and data problems; Provides eligibility services and/or vocational services to clients assigned to individual caseload; Conducts in‑depth interviews with applicants experiencing difficulty in meeting program eligibility requirements; Evaluates clients' financial needs and stabilizes economic situation by providing necessary assistance and services; Periodically reviews eligibility to ensure correct benefits level; Conducts comprehensive social services assessment to identify potential barriers to employability; Provides necessary eligibility, employment and supportive services to reduce barriers and promote self‑sufficiency; Monitors client progress with employability plan and takes appropriate actions including conciliation and/or sanctioning; May make recommendations on policies or standards; May prepare reports and correspondence; May provide client orientation to agency programs and support services; May be responsible for agency components of client Independence Plans; May make presentations within agency and/or community; Performs related duties as required.
Knowledge, Skill and Ability Considerable knowledge of and ability to interpret and apply relevant agency policies and procedures; and ability to interpret and apply relevant state and federal laws, statutes and regulations; available community support and social services resources; common individual and/or family financial practices and investments; Eligibility Management System; Knowledge of counseling and interviewing techniques; employment problems of economically disadvantaged and issues which are barriers to employment; Skills interpersonal skills; oral and written communication skills; interviewing skills; problem solving skills; Ability to maintain client records and prepare reports; Training ability; Supervisory ability.
Minimum Qualifications – General Experience Six (6) years of experience in the determination of client eligibility for public assistance.
Minimum Qualifications – Special Experience One (1) year of the General Experience must have been at the level of an Eligibility Services Worker.
Minimum Qualifications – Substitutions Allowed College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equaling one half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in a closely related area may be substituted for one (1) additional year of the General Experience.
Conclusion AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
Acknowledgement As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all‑inclusive of every task and/or responsibility.
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