NextPlay Jobs
Base pay range
$95,000.00/yr - $115,000.00/yr
About the Role
The Client Experience Manager will serve as the connective tissue between clients, coaches, and leadership, ensuring a best‑in‑class experience at scale. This individual will lead a team, build and refine systems, and take ownership of client outcomes across multiple programs. This role is ideal for someone who thrives in
leadership, systems‑building, coaching, and accountability , and who is energized by helping others succeed. Key Responsibilities
Lead and develop a team of 3–5 client success coaches Build, document, and optimize scalable client experience systems Oversee client onboarding, progress tracking, retention, and upgrades Own KPIs tied to client ROI, satisfaction, and engagement Partner cross‑functionally with sales, coaching, and leadership Oversee logistics for group coaching calls and in‑person client events Act as a strategic, empathetic point of support for clients navigating challenges What Success Looks Like
High client satisfaction and retention Strong client outcomes and measurable ROI A well‑trained, aligned coaching team Scalable, well‑run systems that support growth without sacrificing quality Qualifications
Strong background in real estate investing (multifamily preferred) Proven people leadership experience Exceptional systems and process mindset High emotional intelligence with strength in coaching and mindset Ownership mentality with the ability to lead through others 100% employer‑paid medical, dental, and vision for employees 401(k) with 5% employer match Limited travel (~10%, 2 company events per year – expenses covered) Stable, onsite role with a collaborative leadership team Culture & Values
This organization is
values‑driven and purpose‑led , operating with a strong emphasis on integrity, stewardship, service, and personal responsibility. While rooted in faith‑based principles, the workplace is professional, inclusive, and focused on building meaningful impact through business. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Consulting, Management, and Customer Service Industries
Investment Management and Real Estate
#J-18808-Ljbffr
The Client Experience Manager will serve as the connective tissue between clients, coaches, and leadership, ensuring a best‑in‑class experience at scale. This individual will lead a team, build and refine systems, and take ownership of client outcomes across multiple programs. This role is ideal for someone who thrives in
leadership, systems‑building, coaching, and accountability , and who is energized by helping others succeed. Key Responsibilities
Lead and develop a team of 3–5 client success coaches Build, document, and optimize scalable client experience systems Oversee client onboarding, progress tracking, retention, and upgrades Own KPIs tied to client ROI, satisfaction, and engagement Partner cross‑functionally with sales, coaching, and leadership Oversee logistics for group coaching calls and in‑person client events Act as a strategic, empathetic point of support for clients navigating challenges What Success Looks Like
High client satisfaction and retention Strong client outcomes and measurable ROI A well‑trained, aligned coaching team Scalable, well‑run systems that support growth without sacrificing quality Qualifications
Strong background in real estate investing (multifamily preferred) Proven people leadership experience Exceptional systems and process mindset High emotional intelligence with strength in coaching and mindset Ownership mentality with the ability to lead through others 100% employer‑paid medical, dental, and vision for employees 401(k) with 5% employer match Limited travel (~10%, 2 company events per year – expenses covered) Stable, onsite role with a collaborative leadership team Culture & Values
This organization is
values‑driven and purpose‑led , operating with a strong emphasis on integrity, stewardship, service, and personal responsibility. While rooted in faith‑based principles, the workplace is professional, inclusive, and focused on building meaningful impact through business. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Consulting, Management, and Customer Service Industries
Investment Management and Real Estate
#J-18808-Ljbffr