Basspro
POSITION SUMMARY
The Warranty / Technician Service Administrator responds to all incoming dealer communications concerning service, repair, and warranty administration for Tracker Marine Group products.
ESSENTIAL FUNCTIONS
Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.
Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.
Assists TMG Customer Relations, Parts and Advocacy personnel as required.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS
Preferred Degree: Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing
KNOWLEDGE, SKILLS, AND ABILITY
Strong computer system aptitude with proficiency in MS Outlook
Excellent verbal and written communication skills
Experience servicing recreational boats, trailers, propulsion units and related optional equipment
Good organization skills and able to handle multiple tasks
Excellent customer service skills
Ability to analyze, recommend and take action
TRAVEL REQUIREMENTS
N/A
PHYSICAL REQUIREMENTS
Regular computer work, and sitting
Occasional walking, standing, and lifting up to 50lbs
INDEPENDENT JUDGEMENT
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
White River Marine Group
#J-18808-Ljbffr
ESSENTIAL FUNCTIONS
Responds to all incoming communications requesting warranty and technical support from Tracker Marine Group (TMG) dealers and Tracker Marine Boat Centers (TMBC) retail stores.
Coordinates entire warranty claim process for concerns assigned, with the goal of preventing escalation of the concern toward consumer litigation.
Assists TMG Customer Relations, Parts and Advocacy personnel as required.
ALL OTHER DUTIES AS ASSIGNED.
EXPERIENCE/QUALIFICATIONS
Preferred Degree: Associates degree in Administration or Information Technology or two plus years of experience in recreational marine customer service, warranty administration or recreational boat manufacturing
KNOWLEDGE, SKILLS, AND ABILITY
Strong computer system aptitude with proficiency in MS Outlook
Excellent verbal and written communication skills
Experience servicing recreational boats, trailers, propulsion units and related optional equipment
Good organization skills and able to handle multiple tasks
Excellent customer service skills
Ability to analyze, recommend and take action
TRAVEL REQUIREMENTS
N/A
PHYSICAL REQUIREMENTS
Regular computer work, and sitting
Occasional walking, standing, and lifting up to 50lbs
INDEPENDENT JUDGEMENT
Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.
Full Time Benefits Summary Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!
Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
White River Marine Group
#J-18808-Ljbffr