Nueske's Applewood Smoked Meats
Company Store Team Lead - Closing Shift
Nueske's Applewood Smoked Meats, Whitcomb, Wisconsin, United States
Company Store Team Lead (Closing Shift)
Job Summary – This position is responsible for providing and ensuring our customers with an excellent shopping experience. The role requires an on‑floor presence and leadership throughout the day for store members. It is a hands‑on position that involves training, customer service, daily floor activities, and adjustments based on store management instructions.
Essential Duties and Responsibilities Operations
Assist management in determining best practices for processes, work assignments, and prioritizing tasks to enhance customer experience.
Ensure leadership coverage for daily operations, including opening and closing of the building and related processes.
Support execution of processes, work routines, and assignments focused on staff development and continued growth directed by management.
Monitor daily store conditions for product mix, merchandising standards, and food safety to meet customer service expectations.
Monitor daily duties of all employees, directing and ensuring all tasks and duties are completed.
Order, manage and maintain inventory, product mix, and merchandising standards to meet organizational plans and goals.
Customer Service
Provide a total shopping experience that exceeds customers’ expectations.
Maintain store presentation that represents Nueske’s Heritage and theme, ensuring merchandise is well stocked.
Identify and react to customer service needs or execution concerns and provide feedback to management.
Support management’s training initiatives to ensure outstanding customer service is provided to every customer.
Possess high ability to anticipate customers’ needs and the demands of a fast‑paced retail environment.
Lead Responsibilities Directly assist management to monitor all employees in the Company Store. Carry out lead responsibilities according to the organization’s policies and applicable laws. Responsibilities include planning, performing, assigning, and directing work; monitoring tasks to ensure timely completion; communicating directions to the team; and providing direct feedback and support to store management.
Competencies
Analytical – Uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Project Management – Coordinates projects; communicates changes and progress; completes projects on time and within budget.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; continuously builds knowledge and skills; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; reads and interprets written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; prioritizes team success over personal interests; builds morale and group commitment to goals; supports everyone’s efforts to succeed.
Visionary Leadership – Displays passion and optimism; inspires respect and trust.
Change Management – Prepares and supports those affected by change.
Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently.
Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback; gives appropriate recognition.
Managing People – Makes themselves available to staff; solicits and applies customer feedback; fosters a quality focus in others; improves processes, products and services.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness – Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Diversity – Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment.
Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity, Safety, Adaptability, Attendance, Dependability, Initiative, Innovation Meets productivity standards; completes work timely; strives to increase productivity; works quickly.
Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
Adapts to changes in the work environment; manages competing demands; changes approach or methods to best fit the situation; deals with frequent change, delays or unexpected events.
Consistently at work on time; arrives at meetings and appointments on time.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information to garner attention.
Qualifications
Education: High school diploma or GED; or 1–3 months related experience and/or training; or an equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense to carry out written, oral, or diagram instructions; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Knowledge of retail software (computerized cash register).
Preferred Qualifications
Prior retail experience.
Computer proficiency in Windows/Word/Excel/Outlook.
Physical Demands Employee must regularly stand and walk; occasionally climb or balance; stoop, kneel, crouch, or crawl; taste or smell. Regularly lift and/or move up to 10 pounds, frequently up to 30 pounds, and occasionally up to 40 pounds.
Work Environment Employee may be exposed to moving mechanical parts, toxic or caustic chemicals, outside weather conditions, and working in coolers below 40°F. Noise level is usually moderate.
Nueske’s Cultural Elements
Communicate Effectively
Be Caring
Be Engaged
Be Quality Minded
Be Responsible
Share the Why
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Sales and Business Development
Industries Food Production
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Essential Duties and Responsibilities Operations
Assist management in determining best practices for processes, work assignments, and prioritizing tasks to enhance customer experience.
Ensure leadership coverage for daily operations, including opening and closing of the building and related processes.
Support execution of processes, work routines, and assignments focused on staff development and continued growth directed by management.
Monitor daily store conditions for product mix, merchandising standards, and food safety to meet customer service expectations.
Monitor daily duties of all employees, directing and ensuring all tasks and duties are completed.
Order, manage and maintain inventory, product mix, and merchandising standards to meet organizational plans and goals.
Customer Service
Provide a total shopping experience that exceeds customers’ expectations.
Maintain store presentation that represents Nueske’s Heritage and theme, ensuring merchandise is well stocked.
Identify and react to customer service needs or execution concerns and provide feedback to management.
Support management’s training initiatives to ensure outstanding customer service is provided to every customer.
Possess high ability to anticipate customers’ needs and the demands of a fast‑paced retail environment.
Lead Responsibilities Directly assist management to monitor all employees in the Company Store. Carry out lead responsibilities according to the organization’s policies and applicable laws. Responsibilities include planning, performing, assigning, and directing work; monitoring tasks to ensure timely completion; communicating directions to the team; and providing direct feedback and support to store management.
Competencies
Analytical – Uses feedback to modify designs; applies design principles; demonstrates attention to detail.
Problem Solving – Identifies and resolves problems promptly; gathers and analyzes information; develops alternative solutions; works well in group problem‑solving situations; uses reason even when dealing with emotional topics.
Project Management – Coordinates projects; communicates changes and progress; completes projects on time and within budget.
Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; continuously builds knowledge and skills; shares expertise with others.
Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and seeks clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication – Writes clearly and informatively; reads and interprets written information.
Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; prioritizes team success over personal interests; builds morale and group commitment to goals; supports everyone’s efforts to succeed.
Visionary Leadership – Displays passion and optimism; inspires respect and trust.
Change Management – Prepares and supports those affected by change.
Delegation – Delegates work assignments; matches responsibility to the person; gives authority to work independently.
Leadership – Exhibits confidence in self and others; effectively influences actions and opinions of others; accepts feedback; gives appropriate recognition.
Managing People – Makes themselves available to staff; solicits and applies customer feedback; fosters a quality focus in others; improves processes, products and services.
Quality Management – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen – Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Cost Consciousness – Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Diversity – Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment‑free environment.
Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity and ethically upholds organizational values.
Organizational Support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; supports affirmative action and respects diversity.
Strategic Thinking – Understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision‑making process; makes timely decisions.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; organizes or schedules other people and their tasks.
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration; accepts responsibility for own actions; follows through on commitments.
Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity, Safety, Adaptability, Attendance, Dependability, Initiative, Innovation Meets productivity standards; completes work timely; strives to increase productivity; works quickly.
Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
Adapts to changes in the work environment; manages competing demands; changes approach or methods to best fit the situation; deals with frequent change, delays or unexpected events.
Consistently at work on time; arrives at meetings and appointments on time.
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
Volunteers readily; undertakes self‑development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; presents ideas and information to garner attention.
Qualifications
Education: High school diploma or GED; or 1–3 months related experience and/or training; or an equivalent combination of education and experience.
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability: Ability to apply common sense to carry out written, oral, or diagram instructions; ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills: Knowledge of retail software (computerized cash register).
Preferred Qualifications
Prior retail experience.
Computer proficiency in Windows/Word/Excel/Outlook.
Physical Demands Employee must regularly stand and walk; occasionally climb or balance; stoop, kneel, crouch, or crawl; taste or smell. Regularly lift and/or move up to 10 pounds, frequently up to 30 pounds, and occasionally up to 40 pounds.
Work Environment Employee may be exposed to moving mechanical parts, toxic or caustic chemicals, outside weather conditions, and working in coolers below 40°F. Noise level is usually moderate.
Nueske’s Cultural Elements
Communicate Effectively
Be Caring
Be Engaged
Be Quality Minded
Be Responsible
Share the Why
Seniority Level Mid‑Senior level
Employment Type Full-time
Job Function Sales and Business Development
Industries Food Production
#J-18808-Ljbffr