Capital One
Senior Associate, Funds Availability Process Manager| Retail Bank
Capital One, Richmond, Virginia, United States, 23214
Senior Associate, Funds Availability Process Manager | Retail Bank
Every time our customers make a deposit, we make real‑time, data‑driven decisions that determine how quickly the money can be used. This business‑critical space directly impacts millions of customers, connecting customer experience, fraud prevention, and regulatory compliance.
About the Role We are seeking a highly capable process professional who excels in a team environment, pays close attention to detail, and is skilled at communication. This individual contributor will lead across a range of stakeholders to ensure compliance and risk mitigation in a highly regulated environment.
Your Responsibilities
Own and manage a portfolio of technology processes, acting as the primary point of contact and subject‑matter expert.
Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, SOPs, business continuity plans, internal knowledge articles, and customer disclosures.
Maintain audit‑readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners.
Facilitate alignment between key internal stakeholders with assistance from senior team members.
Regularly monitor processes, perform risk assessment, identify gaps, and ensure adherence to regulatory, compliance, and legal requirements.
Drive the identification and implementation of process improvements in collaboration with cross‑functional partners, including Risk, Product, and Engineering.
Resolve complex problems and effectively escalate systemic breakdowns by engaging the right stakeholders and partners.
Lead and manage special projects and initiatives as needed, ensuring timely and effective completion.
Basic Qualifications
High School Diploma, GED, or equivalent certification.
At least 2 years of experience in Process Management, Project Management, Relationship Management, or Risk Management.
Preferred Qualifications
Bachelor's Degree or military experience.
Agile, Business Process Management, or Project Management certification.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Location McLean, VA: $86,300 – $98,400 Richmond, VA: $78,400 – $89,500 Wilmington, DE: $78,400 – $89,500
This role is eligible for performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Equal Employment Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.
Accessibility and Support If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.
Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools, or other information available through this site.
Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
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About the Role We are seeking a highly capable process professional who excels in a team environment, pays close attention to detail, and is skilled at communication. This individual contributor will lead across a range of stakeholders to ensure compliance and risk mitigation in a highly regulated environment.
Your Responsibilities
Own and manage a portfolio of technology processes, acting as the primary point of contact and subject‑matter expert.
Develop, maintain, and ensure quality and consistency of formal process documentation, including process maps, SOPs, business continuity plans, internal knowledge articles, and customer disclosures.
Maintain audit‑readiness for all processes by managing process controls and facilitating review sessions with Audit and Risk partners.
Facilitate alignment between key internal stakeholders with assistance from senior team members.
Regularly monitor processes, perform risk assessment, identify gaps, and ensure adherence to regulatory, compliance, and legal requirements.
Drive the identification and implementation of process improvements in collaboration with cross‑functional partners, including Risk, Product, and Engineering.
Resolve complex problems and effectively escalate systemic breakdowns by engaging the right stakeholders and partners.
Lead and manage special projects and initiatives as needed, ensuring timely and effective completion.
Basic Qualifications
High School Diploma, GED, or equivalent certification.
At least 2 years of experience in Process Management, Project Management, Relationship Management, or Risk Management.
Preferred Qualifications
Bachelor's Degree or military experience.
Agile, Business Process Management, or Project Management certification.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Salary and Location McLean, VA: $86,300 – $98,400 Richmond, VA: $78,400 – $89,500 Wilmington, DE: $78,400 – $89,500
This role is eligible for performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please.
Equal Employment Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.
Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws.
Accessibility and Support If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please email Careers@capitalone.com.
Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools, or other information available through this site.
Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada, in the United Kingdom for Capital One Europe, and in the Philippines for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr