TikTok
TikTok Shop - Regional Transportation Manager
TikTok, Carol Stream, Illinois, United States, 60158
TikTok Shop - Regional Transportation Manager
Team Overview
The team's mission is to improve delivery experience while minimizing costs from Fulfillment by TikTok (FBT) via a seamless integrated FBT product solution and operation.
The role can be based in either Carol Stream or Joliet, IL with the ability to support both sites.
Responsibilities
Manage day‑to‑day logistics operations, including line haul and last‑mile delivery processes
Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
Coordinate with partner teams, particularly customer service, to resolve transportation‑related issues and ensure customer satisfaction
Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking
Qualifications Minimum Qualifications
5+ years of experience in logistics operations management with a proven track record of successfully managing transportation operations and driving efficiency improvements
Strong analytical skills with the ability to interpret data and make data‑driven decisions
Experience working with third‑party logistics providers and carriers
Knowledge of regulatory requirements and best practices in transportation and logistics management
Demonstrated leadership abilities and experience in leading cross‑functional teams
Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors
Preferred Qualifications
Continuous improvement, Lean Six Sigma, Kaizen experience
Writing training documents and standard operating procedures
Certification in logistics or supply chain management (e.g., CSCP, CPIM)
About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
#J-18808-Ljbffr
The role can be based in either Carol Stream or Joliet, IL with the ability to support both sites.
Responsibilities
Manage day‑to‑day logistics operations, including line haul and last‑mile delivery processes
Oversee carrier performance to maintain transportation performance metrics and adherence to Service Level Agreements (SLAs)
Coordinate with partner teams, particularly customer service, to resolve transportation‑related issues and ensure customer satisfaction
Lead initiatives to solve logistical challenges and identify opportunities for operational improvement
Utilize Transportation Management Systems (TMS) and other operational programs for effective freight management and tracking
Qualifications Minimum Qualifications
5+ years of experience in logistics operations management with a proven track record of successfully managing transportation operations and driving efficiency improvements
Strong analytical skills with the ability to interpret data and make data‑driven decisions
Experience working with third‑party logistics providers and carriers
Knowledge of regulatory requirements and best practices in transportation and logistics management
Demonstrated leadership abilities and experience in leading cross‑functional teams
Willingness to travel up to 25% of the time to oversee operations and meet with partners and vendors
Preferred Qualifications
Continuous improvement, Lean Six Sigma, Kaizen experience
Writing training documents and standard operating procedures
Certification in logistics or supply chain management (e.g., CSCP, CPIM)
About TikTok TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. Join us.
Diversity & Inclusion TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about this and hope you are too.
TikTok Accommodation TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
#J-18808-Ljbffr