Taco Bell
Overview
036791 - Somers Point - Somers Point, NJ 08244
Salary Range:
$55,000 - $70,000 / year
Position Type:
Restaurant General Manager
Responsibilities Supervisor’s Title:
Area Coach (AC)
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Basic Purpose and Objectives of the Position
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees
The RGM directly performs hands‑on operational work (as necessary) to train employees, respond to customer service needs or otherwise role‑model appropriate skills and behavior in the restaurant.
Principle Accountabilities
Customer Satisfaction / Product Quality
Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer‑focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensures that food safety standards are met.
Financial
Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principal interface with all vendors.
Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards.
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.
Human Resources
Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands‑on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.
Success Measures
Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels
Qualifications Knowledge and Skill Requirements
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. ... (text continues as in the original, with bullet points converted to lists where appropriate).
Team Leadership
Supervises others and efficiently coordinates their work. ...
Business Savvy
Identifies problems quickly; ...
Team Development
Identifies appropriate staff development needs and action plans ...
Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. ...
Educational Attainment / Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment.
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Pay and Benefits Restaurant General Manager
Salary - $55,000 to $70,000
PTO - Restaurant General Managers will begin accruing PTO at a rate of 4.0 hours per pay period (13 days per year). After five (5) years of continuous service, PTO will be accrued at a rate of 5.54 hours per pay period (18 days per year).
Eligible for medical, dental and health insurance
Short-term and Long-term disability is provided after 90 days of employment
Eligible for period bonus if store achieves desired goals
Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
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Salary Range:
$55,000 - $70,000 / year
Position Type:
Restaurant General Manager
Responsibilities Supervisor’s Title:
Area Coach (AC)
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Basic Purpose and Objectives of the Position
Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees
The RGM directly performs hands‑on operational work (as necessary) to train employees, respond to customer service needs or otherwise role‑model appropriate skills and behavior in the restaurant.
Principle Accountabilities
Customer Satisfaction / Product Quality
Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer‑focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensures that food safety standards are met.
Financial
Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principal interface with all vendors.
Operations
Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards.
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.
Human Resources
Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands‑on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.
Success Measures
Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels
Qualifications Knowledge and Skill Requirements
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. ... (text continues as in the original, with bullet points converted to lists where appropriate).
Team Leadership
Supervises others and efficiently coordinates their work. ...
Business Savvy
Identifies problems quickly; ...
Team Development
Identifies appropriate staff development needs and action plans ...
Restaurant Operations
Technically proficient in all aspects of food preparation, production and delivery. ...
Educational Attainment / Experience Requirements
High school diploma or GED.
Supervisory experience in either a food service or retail environment.
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.
Pay and Benefits Restaurant General Manager
Salary - $55,000 to $70,000
PTO - Restaurant General Managers will begin accruing PTO at a rate of 4.0 hours per pay period (13 days per year). After five (5) years of continuous service, PTO will be accrued at a rate of 5.54 hours per pay period (18 days per year).
Eligible for medical, dental and health insurance
Short-term and Long-term disability is provided after 90 days of employment
Eligible for period bonus if store achieves desired goals
Disclaimer The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
#J-18808-Ljbffr